01429 264101
Tilly Bailey & Irvine are the largest Solicitors in Hartlepool with 3 offices in York Road. We also have branches in Stockton, Wynyard and Barnard Castle. We can help with house moves, family issues, accidents and injuries, wills, trusts and probate, business issues and much more. Get strength on your side with Tilly Bailey & Irvine. Read more...
Tilly Bailey & Irvine LLP
have 5 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Tilly Bailey & Irvine LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Tilly Bailey & Irvine LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Tilly Bailey & Irvine LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Tilly Bailey & Irvine LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Tilly Bailey & Irvine LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Tilly Bailey & Irvine LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Grace
Collected on:
I found the experience really good. I was really helped with Jessica and Rachael's support, they were always contactable to answer any queries or questions I had. I found them to be lovely people who made the stressful experience of buying a house so much more less stressful. Thank you so much. I would not hesitate to recommend them.
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Lee
Collected on:
Both Michelle and Julie at Tilly were very friendly and helpful. They certainly eased (what can be) a very stressful situation in buying a property. Always spoke to me and was friendly and 'down to earth' when I called the offices - which for me - was very important. Recommended.
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Dean
Collected on:
I was let down by a previous solicitor recommended to me by my insurance company after a road traffic collision. Through negligence on various parties behalf I was accused of Fundamental Dishonesty and threatened with court action from an insurance company. Kay from the Hartlepool office looked at my case and appointed a barrister to represent us in court. We won our case and the accusations dropped. Kay also retrieved any costs owed to us from the other insurance company. I cannot thank Kay and TBI enough for the help and support I was given during this very stressful time.
A representative from Tilly Bailey & Irvine LLP responded to this review on 07 February, 2023:
Thank you for taking the time to leave us a lovely review. We are delighted that you had a good experience with us. I will pass your comments over to Kay and the team.
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Nordic
Collected on:
Joanne was so helpful today. I would recommend this firm
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Matter Type:
Residential Conveyancing
peter
Collected on:
Impossible to speak with the person who is supposed to be dealing with our property purchase. Phone not answered, calls not returned and emails ignored. Tried escalating complaint and spoke to Conveyancing Manager who I thought was going to call back. Call not returned, email ignored and message left on voicemail also ignored.
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Matter Type:
Child Arrangements Following Divorce
Amy
Collected on:
DO NOT USE!!! Do not allow harbour to refer you into these! Refused to take instructions and ghosted me. Horrific experience
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Matter Type:
Divorce
Survivor
Collected on:
I learnt a lot by leaving this firm and going to a recommended solicitor and finding out how a solicitor is meant to work. TBI Hartlepool, who I contacted via a domestic abuse charity, where they have a plaque of support, did no end of damage to my confidence and bills. They wanted everything in paper, so if it was sent electronically, they reverted to paper. When I changed firms, the new firm was aghast at receiving everything in paper format (especially if I sent it electronically in the first place). I paid again for it to be reverted back to e-format.
Lack of sympathy, empathy, no pushing through on what was a protracted abusive case. Lack of clarity on charges and rights, especially someone struggling with trauma. I thought this was normal until I had a different experience, and realised my time with TBI only reinforced my gaslighting experience.
However, I did have the opportunity to pay monthly. Also, a different office has been recommended and due to a lack of legal aid firms, I am going to try a different office for children’s matters: it might just be the solicitor I dealt with.
A representative from Tilly Bailey & Irvine LLP responded to this review on 21 December, 2022:
We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this matter with the team involved. Thank you for taking the time to leave us your feedback.
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Dustin
Collected on:
The Worst Solicitors we've ever used. The worst communication I've experienced. We've been chasing every week for months and around 6 months later, I still have no idea what's going on.
We've used 5+ different solicitors over the past couple of years and Tilly Bailey & Irvine has been the worst experience .. by a considerable margin. You're better off going with any other company
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Samreen
Collected on:
I am in the middle of purchasing a property with my mother. Tamara and her team have not been helpful at all they do not communicate with us. I am the one contacting them. Instead of making our lives easier they are adding more stress on my head. AVOID AT COST
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Martin
Collected on:
The experience was really smooth, straightforward and very professional. I felt very supported in the process and was able to ask questions to help me understand the details. It was a really efficient and positive experience. I no longer live in the UK but this presented no problem in terms of preparing the updated Will, sending the copies for me to sign and processing the documents. I was super impressed. Thank you
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V
Collected on:
I've used Tilly Bailey & Irvine solicitors a number of times now and always find them helpful and attentive. Clear up front pricing means you always know what your bill will be.
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ChrisD
Collected on:
This firm helped me with the sale of my property. At all times and at all levels they were very helpful. The advice that they gave me was timely and valuable. I would definitely recommend this firm.
With best wishes, Chris Dyson.
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Charlotte
Collected on:
We were put in touch with TB&I via our Mortgage advisor, and within 48 hours we have stopped using this solicitor for the purchase of a house.
I called up and paid £475 to begin the searches, and even got a text confirming receipt of the payment. Only 3 hours later i was contacted by email from a paralegal working on our case, who said I needed to make payment for the searches, and that the cost was £425, due to go to £475 the next day. So right away I felt cheated out of £50, when I called to discuss this I was given some rubbish about how the email was wrong and it was in fact £475 - convinient. The next day, I then discover that they have taken the £475 TWICE.
I was told that this would be refunded today (Friday) and it has not been. This is now holding up payment to the new solicitors we have. £475 is a lot of money and I cannot afford to wait for it.
Please note - all of the above has taken place within 48 hours. I dread to think how the process would have gone had we have stuck with them for the purchase.
When I have emailed enquiring about the refund, all I get are vague email replies stating the funds "should" be back and are due into my account - i should hope they are due in my account - but when?!?
TB&I have wrongly taken £475 of my money and now are ignoring my emails.
Utter shambles
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Intermediate
Collected on:
Jessica and Chloe were fantastic throughout my purchase process. Excellent communication, fast to reply, and made the process quick and easy. Strongly recommended for conveyancing!
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Lee
Collected on:
Fantastic conveyancing service provided, I can 100% recommend! Proactive and polite, but firm and pushy with our buyers conveyancer- exactly what you need when selling your house.
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Faye Quarry
Collected on:
They dealt with the sale of my property. A very professional service, dealt with inevitable issues promptly and always kept me up to date. I would definitely recommend and would use again.
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Anthony Ruddle
Collected on:
Excellent service by Cherie McBean and her team - alwasy helpful, patient and carefully protecting our interests and ensuring we reached a successful conclusion of our purchase despite the complictaions.
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Caroline Margaret
Collected on:
The staff were all welcoming and helpful. When buying a house, they made my stressful move become easy. They made me feel comfortable as new people were moving into my house so soon I had a deadline which they helped me meet. I would highly recommend to all my family and friends. Would always use them in future.
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Codie Moore
Collected on:
We recently used TBI solicitors for the purchase of our new build, the whole process has been a breeze with them, they were always happy to help us in regards to chasing information from our developers when we needed it. On the day of completion they kept us in the loop of things and ensured we moved into our home in good time. Thanks to Charlotte Draper & Eve Wilderspin!
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Craig Patton
Collected on:
Poor service and let down by a property I purchased. Wouldn’t use them again for anything now my property lost value.
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Tilly Bailey & Irvine Solicitors is the largest law firm in Tees Valley, with offices across the North East. We have Solicitors in Hartlepool, Wynyard, Barnard Castle, Middlesbrough and Stockton. We serve clients in Durham, Teesside, Tees Valley, Newcastle, Yorkshire and more; nationally and internationally. Whatever advice you seek, whether it be for a house move, family matter, injury or negligence claim, will preparation, or advice on a business matter we are here to help. We're a very friendly firm, we certainly know our stuff, we get the job done and most importantly we put you, our client first. Get Strength On Your Side.
