Sarah
Collected on:
Conveyancing Department
Good service, with friendly,approchable employees who kep us informed at all times.
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Tilly Bailey & Irvine LLP
01429 264101
Tilly Bailey & Irvine are the largest Solicitors in Hartlepool with 3 offices in York Road. We also have branches in Stockton, Wynyard and Barnard Castle. We can help with house moves, family issues, accidents and injuries, wills, trusts and probate, business issues and much more. Get strength on your side with Tilly Bailey & Irvine. Read more...
- Address
- TS26 9DR
- 01429 264101
- www.tbilaw.co.uk
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Tilly Bailey & Irvine LLP
have 5 other locations
Available lawyers at Tilly Bailey & Irvine LLP
How Tilly Bailey & Irvine LLP Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Tilly Bailey & Irvine LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Tilly Bailey & Irvine LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Tilly Bailey & Irvine LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Tilly Bailey & Irvine LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Tilly Bailey & Irvine LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Tilly Bailey & Irvine LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Abbie
Collected on:
Absolute Nightmare never use again
Tilly Bailey & Irvine were a nightmare to use from start to finish. We were passed around from person to person in regards to the sale of our property and purchase of our new property. Communication was horrendous they did not communicate with each other, did not respond to emails or queries and never answered the phone. We had to contact our estate agent each time for them to push a response. They delayed opening our file for the first month which put a delay in the whole chain. There were multiple errors with all the finances and contracts that we had to point out and our financial advisor had to do most of their work for them (ie chasing banks for redemption statements / completion statements). Their fees are way above average market but the service is horrendous. A bill they sent to us stated we owed them money following all completion of the sales however once our mortgage advisor had checked it over they in fact owed us thousands. Following completion they did not pay us our owed money which we had to chase and luckily did receive it in the end the following week. We only used this firm as we were originally recommended to by the estate agents. I would never use this firm again nor would I recommend anyone else does. They cost us extra money, stress and delays!
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Grace
Collected on:
House purchase
I found the experience really good. I was really helped with Jessica and Rachael's support, they were always contactable to answer any queries or questions I had. I found them to be lovely people who made the stressful experience of buying a house so much more less stressful. Thank you so much. I would not hesitate to recommend them.
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Lee
Collected on:
Excellent Service
Both Michelle and Julie at Tilly were very friendly and helpful. They certainly eased (what can be) a very stressful situation in buying a property. Always spoke to me and was friendly and 'down to earth' when I called the offices - which for me - was very important. Recommended.
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Dean
Collected on:
Defence of Fundamental Dishonesty allegation
I was let down by a previous solicitor recommended to me by my insurance company after a road traffic collision. Through negligence on various parties behalf I was accused of Fundamental Dishonesty and threatened with court action from an insurance company. Kay from the Hartlepool office looked at my case and appointed a barrister to represent us in court. We won our case and the accusations dropped. Kay also retrieved any costs owed to us from the other insurance company. I cannot thank Kay and TBI enough for the help and support I was given during this very stressful time.
A representative from Tilly Bailey & Irvine LLP responded to this review on 07 February, 2023:
Thank you for taking the time to leave us a lovely review. We are delighted that you had a good experience with us. I will pass your comments over to Kay and the team.
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Nordic
Collected on:
Spoke with Joannw today. Very helpful, friendly and so professional
Joanne was so helpful today. I would recommend this firm
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Matter Type:
Residential Conveyancing
peter
Collected on:
APPALLING CUSTOMER SERVICE
Impossible to speak with the person who is supposed to be dealing with our property purchase. Phone not answered, calls not returned and emails ignored. Tried escalating complaint and spoke to Conveyancing Manager who I thought was going to call back. Call not returned, email ignored and message left on voicemail also ignored.
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Matter Type:
Child Arrangements Following Divorce
Amy
Collected on:
Dumped on a paralegal
DO NOT USE!!! Do not allow harbour to refer you into these! Refused to take instructions and ghosted me. Horrific experience
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Matter Type:
Divorce
Survivor
Collected on:
Divorce & finances - poor communication
I learnt a lot by leaving this firm and going to a recommended solicitor and finding out how a solicitor is meant to work. TBI Hartlepool, who I contacted via a domestic abuse charity, where they have a plaque of support, did no end of damage to my confidence and bills. They wanted everything in paper, so if it was sent electronically, they reverted to paper. When I changed firms, the new firm was aghast at receiving everything in paper format (especially if I sent it electronically in the first place). I paid again for it to be reverted back to e-format.
Lack of sympathy, empathy, no pushing through on what was a protracted abusive case. Lack of clarity on charges and rights, especially someone struggling with trauma. I thought this was normal until I had a different experience, and realised my time with TBI only reinforced my gaslighting experience.
However, I did have the opportunity to pay monthly. Also, a different office has been recommended and due to a lack of legal aid firms, I am going to try a different office for children’s matters: it might just be the solicitor I dealt with.
A representative from Tilly Bailey & Irvine LLP responded to this review on 21 December, 2022:
We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this matter with the team involved. Thank you for taking the time to leave us your feedback.
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Dustin
Collected on:
The Worst Solicitors I've ever used - AVOID
The Worst Solicitors we've ever used. The worst communication I've experienced. We've been chasing every week for months and around 6 months later, I still have no idea what's going on.
We've used 5+ different solicitors over the past couple of years and Tilly Bailey & Irvine has been the worst experience .. by a considerable margin. You're better off going with any other company
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Reviews collected from
V
Collected on:
A client
I've used Tilly Bailey & Irvine solicitors a number of times now and always find them helpful and attentive. Clear up front pricing means you always know what your bill will be.
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Gillian
Collected on:
Gillian
Had a brilliant service especially from Amy Kane.she was very informative and professional kept me up to date through out my claim. She advised me of every issue.. Would highly recommend this company.
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Michael
Collected on:
Michael
Completed the sale and purchase of properties in a very professional way great service from a very professional team
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Harvy
Collected on:
Harvy
Leigh was fantastic in getting my remortgage completed. I did not need to do much at all. Very easy and hassle free process.
Thank you
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Rebecca
Collected on:
Rebecca
Tilly Bailey & Irvine have been an awful company to use in the sale of my house. Communication is horrendous, they do not communicate with each other, and never answer the phone. I was recommended these by my estate agent as things would be quicker and smoother and all they have done is cause delays and unnecessary stress. The initial paperwork has been returned 3 times electronically and also via recorded post, which cost us a small fortune and they never mentioned that it needed to be posted in the first place causing further delays. Despite the fact I can see when the post was signed for by the company via RM tracking, they claim it did not arrive till a week later and is still incorrect. They have know set me a 37 page form to print off which I am obviously not going to do. I have requested they post this form out to me, but I wont hold my breath. The boy they have assigned to my case also has a dreadful attitude while on the phone and via emails. I am too scared of losing my buyer to stop working with these solicitors as months have now passed, but I would never use this firm again nor would I recommend anyone else does.
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Reviews collected from
Faye Quarry
Collected on:
Faye Quarry
They dealt with the sale of my property. A very professional service, dealt with inevitable issues promptly and always kept me up to date. I would definitely recommend and would use again.
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Anthony Ruddle
Collected on:
Anthony Ruddle
Excellent service by Cherie McBean and her team - alwasy helpful, patient and carefully protecting our interests and ensuring we reached a successful conclusion of our purchase despite the complictaions.
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Caroline Margaret
Collected on:
Caroline Margaret
The staff were all welcoming and helpful. When buying a house, they made my stressful move become easy. They made me feel comfortable as new people were moving into my house so soon I had a deadline which they helped me meet. I would highly recommend to all my family and friends. Would always use them in future.
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Codie Moore
Collected on:
Codie Moore
We recently used TBI solicitors for the purchase of our new build, the whole process has been a breeze with them, they were always happy to help us in regards to chasing information from our developers when we needed it. On the day of completion they kept us in the loop of things and ensured we moved into our home in good time. Thanks to Charlotte Draper & Eve Wilderspin!
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Craig Patton
Collected on:
Craig Patton
Poor service and let down by a property I purchased. Wouldn’t use them again for anything now my property lost value.
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Tilly Bailey & Irvine LLP are accredited by
About this branch
Description
Tilly Bailey & Irvine Solicitors is the largest law firm in Tees Valley, with offices across the North East. We have Solicitors in Hartlepool, Wynyard, Barnard Castle, Middlesbrough and Stockton. We serve clients in Durham, Teesside, Tees Valley, Newcastle, Yorkshire and more; nationally and internationally. Whatever advice you seek, whether it be for a house move, family matter, injury or negligence claim, will preparation, or advice on a business matter we are here to help. We're a very friendly firm, we certainly know our stuff, we get the job done and most importantly we put you, our client first. Get Strength On Your Side.
Regulated by
Legal services
Personal areas of law
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Actions against the police
- Actions against the police
- Excessive force or assault
- Police negligence
- Wrongful arrest or false imprisonment
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Clinical Negligence
- Accident and Emergency Claims
- Amputation Negligence Claims
- Anaesthetic Awareness Claims
- Birth Defect and Wrongful Birth Claims
- Birth Injury Claims
- Birth Injury To Mother Claims
- Blood Transfusion Claims
- Bowel Cancer Misdiagnosis Claims
- Breast Cancer Misdiagnosis Claims
- Breast Surgery Compensation Claims
- C. Difficile Claims
- Cancer Misdiagnosis Claims
- Cauda Equina Syndrome Claims
- Cerebral Palsy Claims
- Cervical Cancer Misdiagnosis Claims
- Clinical Negligence
- Cochlear Implant Claims
- Cosmetic Dentistry Claims
- Cosmetic Surgery Claims
- Defective Medical Device Claims
- Dental Negligence
- Dental Negligence Claims
- Dermal Filler Compensation Claims
- Diabetes Claims
- Erb’s Palsy Compensation Claims
- Eye Surgery Claims
- Failed Sterilisation Claims
- Fatal Medical Negligence Claims and Inquests
- Faulty Defibrillator Claims
- Fertility Negligence Claims
- GP Negligence Claims
- Group B Streptococcus Claims
- Hospital Negligence Claims
- Knee Replacement Claims
- Laser Eye Surgery Claims
- Laser Treatment Claims
- Lung Cancer Misdiagnosis Claims
- MRSA Claims
- Medical Misdiagnosis Claims
- Medical Negligence
- Meningitis Misdiagnosis Claims
- Metal-On-Metal Hip Replacement Claims
- Misdiagnosed Miscarriage Claims
- Nerve Damage Claims
- Nerve Injury Claims
- Ophthalmic Negligence Claims
- Oral Cancer Claims
- Orthopaedic Negligence Claims
- Ovarian Cancer Misdiagnosis Claims
- Pancreatic Cancer Misdiagnosis Claims
- Periodontal Disease Claims
- Pregnancy and Gynaecology Injury Claims
- Pressure Sore Claims
- Prostate Cancer Misdiagnosis Claims
- Restorative Dentistry Claims
- Sepsis Negligence Claims
- Skin Cancer Misdiagnosis Claims
- Sorin Stockert 3T Heater-Cooler Claims
- Spinal Surgery Claims
- Stillbirth Compensation Claims
- Stroke Misdiagnosis Claims
- Surgery Compensation Claims
- Surgical and Transvaginal Mesh Claims
- Testicular Cancer Misdiagnosis Claims
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Consumer
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
- Pre-publication advice
- Travel rights
-
Crime/ Criminal Defence
- Assault
- Business Crime
- Criminal Damage
- Criminal defence - All
- Drugs offences
- Fraud
- Murder and Manslaughter
- Professional Conduct
- Regulatory Defence
- Theft
-
Driving offences
- Appeal driving conviction
- Careless driving
- Convicted in absence
- Dangerous driving
- Dangerous vehicle conditions
- Death By Careless Driving
- Death by dangerous driving
- Discretionary disqualification
- Disqualification removal
- Drink driving
- Driving Whilst Unfit
- Driving Without Due Care
- Driving whilst disqualified
- Driving without a licence
- Driving without insurance
- Drug driving
- Drunk in charge
- Exceptional Hardship
- Failing to notify DVLA
- Failure to furnish identification
- Failure to provide a blood sample
- Failure to provide a specimen
- Goods vehicles - tachograph offences
- Mobile phone offences
- New Driver Provisions
- Notice of intended prosecution
- Recognition of disqualification
- Restoration of licence
- Road rage incidents
- Serious injury by dangerous driving
- Signs and signal offences
- Special Reasons
- Speeding offences
- Stopping and reporting
- Taxi offences
- Taxi offences - illegally plying for hire
- Taxi offences - licensing investigations
- Taxi offences - points and disqualification
- Totting Up Driving Ban
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Education
- Education
-
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
-
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Child Arrangements Following Divorce
- Child Law
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
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Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
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Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Tax Advisory Services
- Tax Compliance Services
- Trusts
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Personal Injury
- Against The Council
- Benefits Available To Asbestos Victims
- Diffuse Mesothelioma Payment Scheme
- Gym Injury Compensation
- Personal Injury Law
- Welfare Issues After Serious Injury
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Professional Negligence
- Accountants
- Architects
- Barristers
- Engineers
- Financial advisors
- IT professionals
- Insurance brokers
- Professional Negligence
- Professional Negligence law
- Professional trustees
- Surveyors
- Tax consultants
- Valuers
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Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- Probate
- Trusts
- Wills
Business areas of law
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Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
- Veterinary negligence
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Charities
- Charities
-
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
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Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Management buyouts
- Merchandising and sponsorship
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Statutory Demands
- Summary Judgment
- Tax
- Unfair Loan Charges
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Dispute Resolution
- Mediation
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IT & Intellectual Property
- Computer and IT Law
- Copyright
- Dealing with intellectual property infringements
- Design rights and product designs
- GDPR
- Intellectual Property Litigation and Dispute Resolution
- Patents
- Trade Marks and Designs
-
Regulations
- Health and Safety
- Licensing