Tilly Bailey & Irvine LLP

2.3/5 3 Customer Reviews Leave a review

How Tilly Bailey & Irvine LLP compares

Value for money

Excellent

Competitive

Poor

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3 Customer Reviews

2.3/5

Overall experience

  • Value for money
  • Professionalism
  • Initial Impression
  • Approachability
  • Services
  • Knowledge

Reviews summary

  • Excellent
    1
  • Very Good
    0
  • Average
    0
  • Poor
    0
  • Awful
    2
Anonymous
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Peter
Peter Added 2 months ago Report to admin This review is for a different branch.
March 07, 2019 20190307062809

Property Surveyor Dispute

1

By far the worst experience I have ever had in all of my 57 years dealing with solicitors for various matters. Took over 3 years at a cost in excess of £10,000 without even getting the person responsible for negligence to even acknowledge the charges. Personal losses in excess of £75K putting right defects with the purchased property after a Chartered Surveyor had given the property a no major concerns review. The case was passed through several TBI representatives hands and many calls for action / update were ignored.

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Rob
Rob Added 3 months ago Report to admin This review is for a different branch.
February 01, 2019 20190201114101

Excellent Service

5

I have used Tilly Bailey & Irvine a number of times of the years and each and every time the staff are polite and really experts in their field.

I would highly recommend Tilly Bailey and Irvine Solicitors in Hartlepool.

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Daniel
Daniel Added 1 year ago 1 found this helpful Report to admin This review is for a different branch.
August 08, 2017 20170808094928

awful customer service

1

Went with this firm because of a £1000 buyers incentive on a buy-to-let property, even though their fees were higher I decided it was worth it for the incentive, but now wish I’d gone with someone else. Despite explaining to the conveyancer at the start that I work away and would need to be kept updated, she did the exact opposite and proceeded to ignore my emails. None of my questions got answered and I was kept completely in the dark right up until the end. It was only after I got so frustrated that I felt I was forced to complain, that she started to take an interest and actually told me what was going on. After the grief of a drawn out process that resulted in me needlessly taking time off work and wasting trips up and down the country, I cannot recommend this company due to the poor customer service I received. I did later get a follow up phone call and received an apology, but it was too little too late.

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