Abbie
Collected on:
Absolute Nightmare never use again
Tilly Bailey & Irvine were a nightmare to use from start to finish. We were passed around from person to person in regards to the sale of our property and purchase of our new property. Communication was horrendous they did not communicate with each other, did not respond to emails or queries and never answered the phone. We had to contact our estate agent each time for them to push a response. They delayed opening our file for the first month which put a delay in the whole chain. There were multiple errors with all the finances and contracts that we had to point out and our financial advisor had to do most of their work for them (ie chasing banks for redemption statements / completion statements). Their fees are way above average market but the service is horrendous. A bill they sent to us stated we owed them money following all completion of the sales however once our mortgage advisor had checked it over they in fact owed us thousands. Following completion they did not pay us our owed money which we had to chase and luckily did receive it in the end the following week. We only used this firm as we were originally recommended to by the estate agents. I would never use this firm again nor would I recommend anyone else does. They cost us extra money, stress and delays!
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