ross
3 years and refuse to speak to a client
I would never use this company again, 1 phone call in 3 years, made a claim they called me to take the details, and then it was silent, if you called them because you had not heard from them for 3 months , they refuse to take the call and told I had to email. I was without a vehicle for 10 months, because they lost my claim, I had to restart it 6 months in, they told me I was not allowed to claim travel expenses to travel to work, and then told me a year later I could , so lost hundreds of pounds there. 3 years to resolve a claim , there bill just went up and up (not that I was paying ) but this is how they made ££££ from my case. If you were to email you would get an auto response to say your email is received and you would get a response on 48 hrs, to which a response never came back, emails ignored and they only emailed you when they wanted something or to tell you how much it was costing as they have too. Customer service is well below zero and defiantly not a company to have the customer at heart and updated. After all these years I was awarded 3 times less then what they made and then they took 25% plus vat extra for their time. I have records from start to finish so these will be report to the ombudsman And hopefully one day they may actually employ decent staff , as my case changed hands three times .
