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Palmers Law Ltd

4.7 | 51 Reviews 51 Reviews | Housing & Property
503 Total Company Reviews info icon Housing & Property | info icon 503 Total Company Reviews Housing & Property | info icon 503 Total Company Reviews

19 Town Square, Basildon, Essex, SS14 1BD

Accepting new clients

19 Town Square, Basildon, Essex, SS14 1BD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 813805

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Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
90%
Success
Rate
90%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
The Law Society accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
90%
Value for
Money
7% above
national average
90%
Success
Rate
8% above
national average
90%
Would
Recommend
9% above
national average
Communication 4.6/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
The Law Society accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Palmers Law Ltd

Meet the team of Palmers Law Ltd

Contact & Locations - Palmers Law Ltd

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30 (Open)
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

19 Town Square, Basildon, Essex, SS14 1BD

Reviews

4.7 /5 51 Reviews
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Clients say

What clients say about Palmers Law Ltd

The firm specialises in probate, wills, powers of attorney, conveyancing, landlord/lease matters and employment/settlement agreements, consistently demonstrating strong technical knowledge and effective case handling. Clients value clear, jargon‑free explanations, responsiveness, compassion during difficult times, patience, and practical, solution‑focused advice. The team is described as professional, thorough and efficient, with friendly, approachable reception and solicitors who make clients feel supported and well informed throughout processes.

knowledgeable staff
professional service
friendly team
timely responses
clear explanations
compassionate help
efficient handling
good value
thorough process
approachable solicitors

ReviewSolicitors Review List

Profile image of Daniel Morgan

Daniel Morgan

Housing & Property

Professional and fantastic to deal with

Brooke was amazing from the beginning, it was always daunting purchasing a property but Brooke had my best interests at heart and ensured everything was doing properly and professionally and explained everything perfectly to me when asked. I would recommend her to anyone looking to purchase a property the service was fantastic

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A representative from Palmers Law Ltd responded to this review

Thank you for sharing your feedback with us! We're incredibly happy to hear that Brooke provided you the care and support we strive to achieve. We appreciate you taking the time to let us know how we did.

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Jemma Redpath

Verified
Housing & Property

James Foley-Bronze was excellent

James picked up my case from his predecessor, so came into a case in progress. He has been fantastic since day 1 and I cannot recommend him enough.

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Alexandra Archard

Verified
Housing & Property

Law and More at Palmers

I have had, once again, an extremely positive experience with my Conveyancing Solicitor, Erin Cronin. Through a very difficult sale she was always so thorough, helpful and knowledgeable, it was a pleasure dealing with her.

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A representative from Palmers Law Ltd responded to this review

We're really pleased to hear that you had another great experience with Erin and the team! It's fantastic to hear that we were able to deliver the industry-leading service that we strive to provide. Thank you for trusting us to support you.

0
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Tumi

Housing & Property

Do not proceed with this company

I had an awful experience with this company and I could not recommend them to anyone. I thought it was initially a bit strange to have communications with several different people but I assumed that it just meant they had a good handle on my matter. I was in the process of buying a property with cash and what should have been straightforward took 5-6 months and in the end fell through . The solicitors did not keep me well informed during the course of the sale and I had to constantly request updates. There was a particular issue which was the reason why we couldn’t proceed with the sale and the company did not disclose this to me at any time. I was made aware by a 3rd party who also informed me that the sale would not be going ahead. I am highly disappointed because not once did my solicitors take the time out to explain to me their client what was going on behind the scenes. They just explained everything once the sale had fallen through and I was out of pocket. They also demanded payment for sub par services which I truly believe is undeserving. Do not proceed with the company particularly the Chafford hundred branch.

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Lynn Chapman

Verified
Housing & Property

Extremely Thorough

Layna handled a complicated purchase with professional competence and was extremely thorough looking at all aspects and giving sensible advice. She kept us informed throughout.

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A representative from Palmers Law Ltd responded to this review

Hi Lynn, we really appreciate you taking the time to leave us a comment. It's fantastic to hear that Layna and the team were able to provide you the support you needed. Please don't hesitate to get in touch with us again in the future if you need any further help or advice.

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Other Reviews

Profile image of Laura Wallage

Laura Wallage

Housing & Property

Laura

We recently appointed Palmers to assist with the sale and purchase of our home. Throughout the process, the entire team was professional, hardworking, and highly responsive. We always felt that they had our best interests at heart and were committed to achieving the best possible outcome for us. As we were so pleased with the service and the positive working relationship we had built, we also chose to instruct Palmers to assist with preparing our wills. Laura was incredibly supportive throughout, making the process simple, straightforward, and stress-free. Overall, we were extremely pleased with the service we received and would not hesitate to recommend Palmers Solicitors to anyone looking for professional and reliable legal support.

Legal experts tagged in
this review

Hi Laura, Thank you for your incredibly kind review. We are extremely pleased to hear that Laura and the rest of the team here at Palmers Solicitors were able to deliver the industry leading service we strive to provide. Please don't hesitate to get in touch with us again if you need any further advice.

1
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James Denmark

Housing & Property

James

Palmers Law is great, the solicitor who helped me Kay was amazing. The due diligence, liaising relevant parties, reviewing, rectifying, corrections and implementation of clauses for lease arrangements the actions were second to none. Thank you Kay! A brilliant asset to Palmers Law.

Legal experts tagged in
this review

Hi James, It's great to hear that you had a positive experience with Kay and our team! We will be sure to pass on your kind words to her. We always strive to provide the best service, and we're glad to hear that Kay and the team were able to meet these high standards for you. Please let us know if we can help you again in the future.

0
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Thomas Hamblin

Thomas

Avoid This Firm Almost six months into a no-chain sale and we are no closer to completion. What should have been a straightforward transaction has turned into months of unnecessary delay, poor communication, and a complete lack of urgency. The bar for conveyancing competence is not particularly high, yet Palmers Law and Kay Hales in particular have somehow managed to fall well below it.

A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave a review. We have carefully checked our records and are unable to find any record of you as a client of Palmers Solicitors. We are committed to maintaining the highest standards of professionalism and client care and take all feedback seriously.

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Samantha K

Samantha

AWFUL EXPERIENCE trying to sell my flat. If I could have given zero I would have. I instructed Palmer's solicitors in the first week in March, my property sale completed in mid September. While this in some cases is not abnormal, my buyer had no chain and in the May my purchase had failed through and therefore I had no chain as the sale was still to go ahead. So this timeline felt obscenely long. They made errors on documents where the information had been sent to them weeks of not months prior. Trying to get a response via phone or e mail is impossible (they seem to constantly be on annual leave with no one covering) and when you do get through via the phone they don't have a clue what's happening and always say 'i will chase that up' for literally weeks on the same topic. I actually ended up calling my buyer and his solicitors to see what the hold up was on something Palmer's stated they had sent, they had in fact not received this document. This was an unnecessarily painful experience for what should have been a simple sale yet they seem to take on so many clients they can't handle them. If you're happy for your sale or purchase to go at a glacial pace then you've found your people because lord knows they don't do anything fast, or even a normal speed, in my experience. Avoid this and go with literally any other firm, literally ANYONE would be better than these so called professionals.

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Michelle

Michelle

I’ve used Palmers twice now in selling and buying property and they are a stand out team. Brooke kept us informed throughout the whole process and was incredibly proactive. Definitely recommend and will use again.

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A representative from Palmers Law Ltd responded to this review

Hi Michelle, thank you for taking the time to share your experience with our firm. We are glad to hear that Brooke and the team were able to support you so effectively with both your sale and purchase. The Palmers team are always committed to providing a proactive and high-quality service for our clients. Thank you very much for your recommendation and we would be happy to assist you again in the future should you need us.

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Reviews

4.6 /5 503 Reviews
Filter your results
Star rating
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Rating

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Clients say

What clients say about Palmers Law Ltd

The firm specialises in probate, wills, powers of attorney, conveyancing, landlord/lease matters and employment/settlement agreements, consistently demonstrating strong technical knowledge and effective case handling. Clients value clear, jargon‑free explanations, responsiveness, compassion during difficult times, patience, and practical, solution‑focused advice. The team is described as professional, thorough and efficient, with friendly, approachable reception and solicitors who make clients feel supported and well informed throughout processes.

knowledgeable staff
professional service
friendly team
timely responses
clear explanations
compassionate help
efficient handling
good value
thorough process
approachable solicitors

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified

Will service

Very pricey but service and detail was very good. Along with speed of full service and execution.

0
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anonymous

Wills, Trusts & Probate

An Expert Service

Siobain Moore proved herself to be a highly skilled practitioner in probate law and land registry. She dealt very efficiently with delays in the process which were not of her making. Bravo!

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Barrie Ferguson

Verified
Wills, Trusts & Probate

Will

Palmers dealt with my request for the preparation of a Will in a clear and concise manner and during discussions were professional and personable on all matters addressed by me to them. I would have no hesitation in recommending them to others and will use them for any additional legal matters in the future.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

We're incredibly pleased to hear that you had a positive experience with our team here at Palmers Solicitors! Please do not hesitate to get in touch with us again should we be able to provide you any future support or guidance.

0
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Anonymous

Verified
Employment

Redundancy Settlement Agreement

I went to Palmers Law with a redundancy plus a settlement agreement from my employer. Everyone was so helpful, from the initial receptionist who took my call to the legal assistant and the lawyer. There were several odd things about the contract I had been sent, and the lawyer spotted them immediately and got them corrected for me.

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A representative from Palmers Law Ltd responded to this review

Thank you for sharing! We love receiving feedback from clients to find out what we're doing well and we are incredibly pleased to hear you had a positive experience with our team. Please let us know if we can help you again in the future.

0
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Christopher

Verified

Trust Will

Knowledgeable and professional people. Would use again. Friendly and received timely responses.

0
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Other Reviews

Profile image of Laura Wallage

Laura Wallage

Housing & Property

Laura

We recently appointed Palmers to assist with the sale and purchase of our home. Throughout the process, the entire team was professional, hardworking, and highly responsive. We always felt that they had our best interests at heart and were committed to achieving the best possible outcome for us. As we were so pleased with the service and the positive working relationship we had built, we also chose to instruct Palmers to assist with preparing our wills. Laura was incredibly supportive throughout, making the process simple, straightforward, and stress-free. Overall, we were extremely pleased with the service we received and would not hesitate to recommend Palmers Solicitors to anyone looking for professional and reliable legal support.

Legal experts tagged in
this review

Hi Laura, Thank you for your incredibly kind review. We are extremely pleased to hear that Laura and the rest of the team here at Palmers Solicitors were able to deliver the industry leading service we strive to provide. Please don't hesitate to get in touch with us again if you need any further advice.

1
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Arian Vaziri

Crime/ Criminal Defence

Arian

I recently had a motoring legal query and completed an online enquiry form. A member of the team called me the following day and took the time to explain everything clearly and professionally. I really appreciated their willingness to help and the prompt response. Excellent customer service and guidance. Thank you.

Solicitors tagged in
this review

Hi Arian, We really appreciate you taking the time to leave us a review. We're incredibly pleased to hear that the team were able to assist you promptly with your matter. If we can provide you any further advice or guidance in the future, please do not hesitate to get in touch.

0
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Adam

Adam

Excellent service and communication

Hi Adam, We're incredibly pleased to hear that you had a great experience with Palmers Solicitors! Please don't hesitate to get in touch with us if you need any further advice.

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mark daniels

mark

Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

Dear Mark, Thanks for taking the time to provide feedback to us. As one of Essex's leading independent law firms, we uphold the highest standards of client care and professionalism, so we take comments, such as yours, seriously. In order to address your comments in more detail, please reach out to our Supervising Department Director, Donna Smy, on 01268 240000 or by emailing DonnaSmy@palmerslaw.co.uk at the earliest opportunity.

1
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James Denmark

Housing & Property

James

Palmers Law is great, the solicitor who helped me Kay was amazing. The due diligence, liaising relevant parties, reviewing, rectifying, corrections and implementation of clauses for lease arrangements the actions were second to none. Thank you Kay! A brilliant asset to Palmers Law.

Legal experts tagged in
this review

Hi James, It's great to hear that you had a positive experience with Kay and our team! We will be sure to pass on your kind words to her. We always strive to provide the best service, and we're glad to hear that Kay and the team were able to meet these high standards for you. Please let us know if we can help you again in the future.

0
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