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Palmers Law Ltd

19 Town Square, Basildon, Essex, SS14 1BD

Accepting new clients

19 Town Square, Basildon, Essex, SS14 1BD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 813805

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Palmers Law Ltd Review Scores & Client Satisfaction Overview

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Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
The Law Society accreditation awarded to Palmers Law Ltd
Trading names:
• Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

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Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
90%
Value for
Money
Value for money: 90%
7% above
national average
90%
Success
Rate
Satisfied with outcome: 90%
8% above
national average
90%
Would
Recommend
Would recommend to friends and family: 90%
9% above
national average
Communication 4.5/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
The Law Society accreditation awarded to Palmers Law Ltd
Trading names:
• Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Palmers Law Ltd

Contact & Locations - Palmers Law Ltd

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

19 Town Square, Basildon, Essex, SS14 1BD

Reviews

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Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for its expertise in conveyancing, probate, wills, lasting powers of attorney, estate administration, property sales and purchases, employment settlement agreements and related legal matters. The team is seen as highly knowledgeable, thorough and efficient, with strong attention to detail and good legal judgement. Clients particularly value their clear communication, prompt responses, proactive updates, and ability to explain complex matters in plain English. The firm is also frequently described as approachable, friendly, caring, patient and supportive, helping to make stressful or emotional processes feel smooth and manageable.

Easy to reach
Clear explanations
Highly professional
Prompt responses
Compassionate support
Knowledgeable advice
Efficient service
Proactive updates
Friendly team
Stress-free process

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Reviews

4.6 /5 518 Reviews
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Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for its expertise in conveyancing, probate, wills, lasting powers of attorney, estate administration, property sales and purchases, employment settlement agreements and related legal matters. The team is seen as highly knowledgeable, thorough and efficient, with strong attention to detail and good legal judgement. Clients particularly value their clear communication, prompt responses, proactive updates, and ability to explain complex matters in plain English. The firm is also frequently described as approachable, friendly, caring, patient and supportive, helping to make stressful or emotional processes feel smooth and manageable.

Easy to reach
Clear explanations
Highly professional
Prompt responses
Compassionate support
Knowledgeable advice
Efficient service
Proactive updates
Friendly team
Stress-free process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Updating my current Will

I had to update my Will as previous solicitor had retired. Very professional and friendly service. Would highly recommend PalmersLaw in Rayleigh.

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Avoid

Wills, Trusts & Probate

Would not recommend

Palmerslaw dealt with my fathers estate. I was a beneficiary and my sister and brother were executors. My sister dealt with my fathers finances keeping full records of all his accounts. The estate did not qualify for inheritance tax and as such was a fairly simple probate matter. Palmerslaw and in particular Donna Smy took a year to finalise the probate on his estate. My brother identified a lot of mistakes in the accounts presented by Smy which needed to be rectified. Further when the finances were collected Palmerslaw held onto the money for months without distribution of the funds. My brother locked horns with them time after time concerning their delay after delay. In answer to complaints they replied with word salad saying nothing. Like most of these multiple law firms they promise much and deliver little for high fees. Anybody reading this review I would advise do not touch this firm. Look for a small firm with good reviews. These large amalgamations are only interested in money, how much they can extract and for how long. My brother has washed his hands of them in disgust now they are out of our lives but I wanted to write this review to warn others not to make the mistake we made.

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A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave a review. We are unable to recognise you as a client, as you haven't left your name, but we take all feedback of this nature seriously. Estate files can take up to 18 months in some instances, even where the matter seems fairly simple. However, we always work quickly to resolve any issues that are raised with us and so we would welcome the opportunity to discuss this matter with you directly. Although we operate across many offices, we remain a proudly independent firm, which upholds the highest professional standards.

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anonymous

Crime/ Criminal Defence

cps case

very thorough, professional and lovely chap

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A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave us a review. It's great to hear that Jeremy was able to assist you properly in your matter. Please don't hesitate to get in touch with us if you need any further advice.

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Georgina Barrett

Verified
Wills, Trusts & Probate

Thank you, Louise

Louise was very kind to me, helping me understand everything. Thank you, that seems so normal, but I mean it so much.

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A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with us. It's brilliant to hear that Louise was able to provide you the right support and we will be sure to pass on your kind comments to her. If we can provide you any future advice or guidance, please do not hesitate to get in touch with us again.

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Shereen

A seamless home buying journey thanks to Brooke and Team

Brooke was absolutely fantastic throughout the entire process of purchasing my home. I genuinely could not have asked for better support, communication, or guidance. You often hear stories about the stresses and challenges of the home buying process, but my experience with Brooke and her team was nothing short of excellent. I was kept informed every step of the way and never once had to chase for an update. Even when Brooke was on leave, a member of her team would proactively get in touch and keep me updated on progress. The level of professionalism, responsiveness, and care shown throughout made what can be a very stressful process feel seamless and straightforward. A huge thank you to Brooke and the entire team for their outstanding support. I am incredibly grateful for all the help and guidance provided along the way. They truly made the whole experience smooth and enjoyable, and I wouldn't hesitate to recommend them to others

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A representative from Palmers Law Ltd responded to this review

We really appreciate you taking the time to leave us a comment. It's fantastic to hear that Brooke and the rest of the team were able to deliver the industry-leading service that we strive to provide here at Palmers Solicitors. Please don't hesitate to get in touch with us if you need any further advice.

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Other Reviews

Profile image of Billy Smith

Billy Smith

Billy

Have just used Palmers for my recent house move and had both James and Erin working on my case, both were easily reachable and informative on how we were progressing. We didn't give them an easy timeframe to work with due to unforseen circumstances but they really put the work in when it mattered and got us completed on time. Honestly couldn't recommend these guys enough.

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Eamon Convery

Eamon

I would not reccomend Palmers law to anyone in fact i would instruct peoplw to avoid them. My family hired palmers law to oversee the probate estate of a family member in london. We live in Ireland and trusted palmers law to carry out all the necessary legal reqirements associated with this case. They showed tremendous levels of incompentance throughout our exhaustive dealings with them. Continually changing solicitor dealing with our case and ignoring phone calls and letters from us enquiring if they were actually working on the case. Eventually they blundered their way to the end of the process and got everything finished and issued a letter of completion along with their bill. Time passed by then out of nowhere we recieved a letter from palmers basically telling us they had made another large blunder and there was an outstanding bill to pay to HMRC which they fogot about. This caused much anguish to family members involved as we were led to believe that all was done. The final straw was when they issued a demanding letter to the family the day preceeding my elderly mother's death. Totally discouraged by my experience with unprofessional Palmers law.

A representative from Palmers Law Ltd responded to this review

Hi Eamon, Thank you for taking the time to provide feedback on our services. We uphold the highest standards of professional conduct and client care at Palmers Solicitors and so we take your comments seriously. We would welcome the opportunity to speak with you about your comments, so please get in touch with our team at the earliest opportunity to discuss your matters

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Laura Wallage

Housing & Property

Laura

We recently appointed Palmers to assist with the sale and purchase of our home. Throughout the process, the entire team was professional, hardworking, and highly responsive. We always felt that they had our best interests at heart and were committed to achieving the best possible outcome for us. As we were so pleased with the service and the positive working relationship we had built, we also chose to instruct Palmers to assist with preparing our wills. Laura was incredibly supportive throughout, making the process simple, straightforward, and stress-free. Overall, we were extremely pleased with the service we received and would not hesitate to recommend Palmers Solicitors to anyone looking for professional and reliable legal support.

Legal experts tagged in
this review

Hi Laura, Thank you for your incredibly kind review. We are extremely pleased to hear that Laura and the rest of the team here at Palmers Solicitors were able to deliver the industry leading service we strive to provide. Please don't hesitate to get in touch with us again if you need any further advice.

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Arian Vaziri

Crime/ Criminal Defence

Arian

I recently had a motoring legal query and completed an online enquiry form. A member of the team called me the following day and took the time to explain everything clearly and professionally. I really appreciated their willingness to help and the prompt response. Excellent customer service and guidance. Thank you.

Solicitors tagged in
this review

Hi Arian, We really appreciate you taking the time to leave us a review. We're incredibly pleased to hear that the team were able to assist you promptly with your matter. If we can provide you any further advice or guidance in the future, please do not hesitate to get in touch.

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Adam

Adam

Excellent service and communication

Hi Adam, We're incredibly pleased to hear that you had a great experience with Palmers Solicitors! Please don't hesitate to get in touch with us if you need any further advice.

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