Trudie Nichols
This review was submitted by a verified client of Bannister Preston Solicitors LLP.
Disappointed
It appears that a conveyancer these days never looks at previous questions they have asked you. If a buyers solicitor asks a question they just forward to the seller without looking to see if the question has been asked previously. I had to answer several questions twice. It also seems that information needed when selling a property has to be known by the seller, even though they are not a qualified conveyancer. Checks were left until the very last minute, providing delays in exchange. I will be very careful choosing a solicitor when selling my own property later in the year, needless to say it will be a different company. They say “buyer beware” - in this case it was “seller beware”
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from Bannister Preston Solicitors LLP
Dear Trudie, Thank you for your feedback. We’re sorry to hear that you were frustrated with the level of repetition in questions and the timing of certain checks during your transaction. We appreciate how stressful delays in conveyancing can be, especially when you are working towards exchange, and we understand your concerns about communication and process management. Your comments are taken seriously and will be shared with the relevant team so we can review how we handle queries and improve efficiency going forward.