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Dutton Gregory LLP

4.7 | 54 Reviews 54 Reviews | Writing a Codicil
757 Total Company Reviews info icon Writing a Codicil | info icon 757 Total Company Reviews Writing a Codicil | info icon 757 Total Company Reviews

Concept House, 6 Stoneycroft Rise, Chandler's Ford, Eastleigh, Hampshire, SO53 3LD

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Concept House, 6 Stoneycroft Rise, Chandler's Ford, Eastleigh, Hampshire, SO53 3LD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 496960

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Dutton Gregory LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
86%
Value for
Money
3% above
national average
93%
Success
Rate
11% above
national average
91%
Would
Recommend
10% above
national average
Communication 4.6/5
Initial Impressions 4.6/5
Approachability 4.7/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.7/5
Value for money 4.3/5

Accreditations

Dutton Gregory LLP are accredited by

Children Law accreditation awarded to Dutton Gregory LLP
Family Law Advanced accreditation awarded to Dutton Gregory LLP
Personal Injury accreditation awarded to Dutton Gregory LLP

Description

At Dutton Gregory Solicitors, we take a client-focused and friendly approach to solving your legal problems. The talent and commitment of our team have earned us an excellent reputation as one of the leading law firms across Hampshire, Dorset, Surrey & Merseyside.

Rankings by area of expertise

The rankings below show the areas of expertise that Dutton Gregory LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Dutton Gregory LLP Review Scores & Client Satisfaction Overview

4.5
Excellent
88%
Value for
Money
5% above
national average
86%
Success
Rate
4% above
national average
86%
Would
Recommend
5% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.5/5
Value for money 4.4/5

Accreditations

Dutton Gregory LLP are accredited by

Children Law accreditation awarded to Dutton Gregory LLP
Family Law Advanced accreditation awarded to Dutton Gregory LLP
Personal Injury accreditation awarded to Dutton Gregory LLP

Description

At Dutton Gregory Solicitors, we take a client-focused and friendly approach to solving your legal problems. The talent and commitment of our team have earned us an excellent reputation as one of the leading law firms across Hampshire, Dorset, Surrey & Merseyside.

Rankings by area of expertise

The rankings below show the areas of expertise that Dutton Gregory LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Paul

Paul

Housing & Property

Amazing service

"Amy and Natalie were nothing short of exceptional. They provided the most amazing customer service experience I’ve ever had. Absolute delight to work with , moreover incredible patience and attention to detail. I would one million percent recommend Dutton Gregory to friends and family."

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Anthony

Verified
Wills, Trusts & Probate

Importance of professional help with an estate

"At a time of the anxiety arising from the handling of an estate following one's death it is of paramount importance and a great comfort to select a professional executor to deal with the estate."

Solicitors tagged in
this review

Meet the team of Dutton Gregory LLP

Meet the team of Dutton Gregory LLP

Contact & Locations - Dutton Gregory LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Concept House, 6 Stoneycroft Rise, Chandler's Ford, Eastleigh, Hampshire, SO53 3LD

Reviews

4.7 /5 54 Reviews
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Rating

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Clients say

What clients say about Dutton Gregory LLP

The firm specialises in conveyancing, residential and commercial property, wills and probate, family law, landlord & tenant and dispute resolution, with evident technical expertise and attention to detail. Clients praise swift, clear communication, responsiveness and proactive case management, plus professional, compassionate and personalised service. Valued soft skills include approachability, patience, empathy, reliability and calm problem-solving; clients also highlight thoroughness, organisation and a ‘goes the extra mile’ attitude that makes stressful matters smoother and reassures clients throughout.

Professionalism
Clear communication
Responsive
Attention to detail
Efficient service
Knowledgeable staff
Friendly team
Proactive guidance
Smooth transactions
Compassionate support

ReviewSolicitors Review List

Profile image of Tracy

Tracy

Verified
Wills, Trusts & Probate

Professional & approachable

Alison Courtenay was very professional, approachable & knowledgeable & put us at ease. We even managed to have a few laughs, even though this was a serious & sensitive matter of finalising our Wills.

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon Tracy. It's so great to read such fantastic feedback; thank you for providing this. Mark - Dutton Gregory

0
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anonymous

Verified
Wills, Trusts & Probate

Will Writing

I had a very good experience working with Alison Courtenay in Woking. She was friendly, efficient and handled my Will quickly and professionally

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon. Thank you for taking the time to provide this feedback; we're delighted to read about the great support that Alison provided to you. Mark - Dutton Gregory

0
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June

Verified
Wills, Trusts & Probate

Lasting Power of Attorney

Alison was extremely friendly, explained everything clearly and guided us through the entire process with professionalism and care. We were very pleased with the service she provided and wouldn't hesitate to recommend to others.

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon June. Thank you for providing this feedback, we're really pleased to read how well Alison supported you. Mark - Dutton Gregory

0
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Ashley Nixon

Verified
Wills, Trusts & Probate

Friendly, clear and simple

I've recently drawn up my will with Anne and it was a very smooth process, everything was explained clearly and additional information and advice given where needed.

Solicitors tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good morning Ashley. Thank you for taking the time to provide this feedback; we're so pleased to read how well Anne supported you. We'll be sure to pass your feedback onto Anne and the team. Mark - Dutton Gregory

0
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anonymous

Verified
Wills, Trusts & Probate

Helpful and diligent service

Ella Robinson-Austin handled matters relating to my late father's Will very thoroughly and professionally.

Solicitors tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon. Thank you for providing this feedback; we're pleased that Ella supported you so well. Mark - Dutton Gregory

0
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Other Reviews

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Mike Hancock

Wills, Trusts & Probate

Mike

Had the absolute pleasure of dealing with Charlie Frizzell. A lovely, genuine human being.

Good afternoon Mike Thank you for providing such lovely feedback - we'll be sure to pass this onto Charlie. Mark - Dutton Gregory

0
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Linda

Linda

Professional, efficient and very easy to deal with. Everyone we dealt with was so lovely, professional and competitively priced too. A very modern service, highly automated but flexible for older people like my parents who prefer paperwork. Special mention to Gayle Hough and her assistants Sarah and Amy. You were all so fantastic so thank you! I'll be using your services again and have already recommended you to my best friend who's mum died recently and they will be selling her house. Keep up the good work!

A representative from Dutton Gregory LLP responded to this review

Thank you for your kind review Linda, we really appreciate it. We will make sure to let Gayle, Sarah and Amy know of this.

0
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Melissa

Melissa

Dutton Gregory gave a thoroughly professional service. Charlotte Cole who prepared Lasting Powers of Attorney provided detailed information and gave knowledgeable advice--very helpful when a couple minor problems arose.

A representative from Dutton Gregory LLP responded to this review

Thank you for your great review Melissa, it's much appreciated. We will make sure to let Charlotte know of this.

0
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Joanne

Joanne

Bronwyn White at Dutton Gregory provided an excellent service when dealing with a Grant of Probate. Everything was explained in plain terms and all set out clearly from the onset.

A representative from Dutton Gregory LLP responded to this review

Thank you for your great review Joanne, we really appreciate it. We will make sure to let Bronwyn know.

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Mary

Mary

We recently used Dutton Gregory to do the conveyancing when selling my late mum’s house. They provided a professional and efficent service and kept us updated throughout a particularly tricky sale. They really did help us get through what was a very stressful time.

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Reviews

4.5 /5 757 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Dutton Gregory LLP

The firm specialises in conveyancing, residential and commercial property, wills and probate, family law, landlord & tenant and dispute resolution, with evident technical expertise and attention to detail. Clients praise swift, clear communication, responsiveness and proactive case management, plus professional, compassionate and personalised service. Valued soft skills include approachability, patience, empathy, reliability and calm problem-solving; clients also highlight thoroughness, organisation and a ‘goes the extra mile’ attitude that makes stressful matters smoother and reassures clients throughout.

Professionalism
Clear communication
Responsive
Attention to detail
Efficient service
Knowledgeable staff
Friendly team
Proactive guidance
Smooth transactions
Compassionate support

ReviewSolicitors Review List

Profile image of Tracy

Tracy

Verified
Wills, Trusts & Probate

Professional & approachable

Alison Courtenay was very professional, approachable & knowledgeable & put us at ease. We even managed to have a few laughs, even though this was a serious & sensitive matter of finalising our Wills.

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon Tracy. It's so great to read such fantastic feedback; thank you for providing this. Mark - Dutton Gregory

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Will Writing

I had a very good experience working with Alison Courtenay in Woking. She was friendly, efficient and handled my Will quickly and professionally

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon. Thank you for taking the time to provide this feedback; we're delighted to read about the great support that Alison provided to you. Mark - Dutton Gregory

0
Collected on: ReviewSolicitor collection source logo
Profile image of June

June

Verified
Wills, Trusts & Probate

Lasting Power of Attorney

Alison was extremely friendly, explained everything clearly and guided us through the entire process with professionalism and care. We were very pleased with the service she provided and wouldn't hesitate to recommend to others.

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon June. Thank you for providing this feedback, we're really pleased to read how well Alison supported you. Mark - Dutton Gregory

0
Collected on: ReviewSolicitor collection source logo
Profile image of Ashley Nixon

Ashley Nixon

Verified
Wills, Trusts & Probate

Friendly, clear and simple

I've recently drawn up my will with Anne and it was a very smooth process, everything was explained clearly and additional information and advice given where needed.

Solicitors tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good morning Ashley. Thank you for taking the time to provide this feedback; we're so pleased to read how well Anne supported you. We'll be sure to pass your feedback onto Anne and the team. Mark - Dutton Gregory

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Helpful and diligent service

Ella Robinson-Austin handled matters relating to my late father's Will very thoroughly and professionally.

Solicitors tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good afternoon. Thank you for providing this feedback; we're pleased that Ella supported you so well. Mark - Dutton Gregory

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Mike

Mike

Mike

I was supported by Ella and her team for a personal matter Everything went smoothly, they were very supportive and the matter was closed quickly and efficiently. However some 5 months later they have contacted me with a very curt and presumptuous email asking for more money because they forgot to add it to the original invoice. I paid it, but have informed them that I'd update my review for the company. Another instance of a company/customer experience being let down by some actions/individuals🤷‍♂️

Good afternoon Mike. Thank you for taking the time to provide this feedback; we always aim to deliver the very best experience across all stages and interactions of a matter so we're saddened to read that we weren't able to match your expectations on this occasion. We can see that you have been speaking with a member of the team about this, so will discuss and look into this with them. Mark - Dutton Gregory

0
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Nivio Fuschini

Housing & Property

Nivio

Lily Benson was very professional and kept me updated throughout the whole process, even while I was living abroad. Clear communication and everything went smoothly. Recommended.

Legal experts tagged in
this review

Good morning Nivio, Thank you for taking the time to provide this feedback; we're delighted to read how well Lily supported you. We'll be sure to pass your feedback on to Lily and the team. Dutton Gregory

0
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Charlotte McCadden

Housing & Property

Charlotte

We had a really positive experience with Dutton Gregory during the sale of our flat and purchase of our new home. A special thank you to Kirsty Peto, who worked so hard throughout and always kept us updated. She was a real breath of fresh air and such a pleasure to deal with. We’re so grateful for everything she did to help get us over the finish line. Thank you Kirsty!

Legal experts tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good morning Charlotte. We're delighted to read how Kirsty supported you so well; we'll be sure to pass your feedback onto Kirsty and the team. Thank you for taking the time to provide this feedback. Mark - Dutton Gregory

0
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Chris Henson

Commercial Property

Chris

I instructed Dutton Gregory on my first commercial property purchase. Whilst the transaction itself completed successfully, I was disappointed with the level of service and advice I received. During my own review of the completion statement, I identified several significant errors, including the omission of rent deposits for two commercial units, rent paid in advance not being accounted for, and an incorrect Stamp Duty Land Tax calculation. Had I not queried these figures myself, I would have overpaid by over £13,000. Whilst mistakes can happen, I would not have expected errors of this nature or magnitude on a completion statement prepared by a solicitor. I was also concerned that a charge document submitted to Companies House contained my signature and my witness's residential address, which became publicly available. I later discovered that this information could have been redacted before submission. My previous experience with a similar Companies House filing was that such information had been redacted as a matter of course, so I had no reason to believe this document would be treated differently. My concern is not that they failed to follow an instruction—I wasn't aware there was a decision to make. Rather, I would have expected a solicitor, particularly knowing this was my first commercial property transaction, to advise me that the document would be published in full and that redaction was an available option. Following a complaint, the firm maintained that advising on redaction was not part of its standard process unless specifically requested. Whilst I respect that this is their position, I remain disappointed by the outcome and feel that a little more proactive guidance, together with greater attention to detail throughout the transaction, would have avoided these issues entirely. For those reasons, I would be hesitant to use the firm again.

Solicitors tagged in
this review

Good afternoon Chris. Thank you for providing this feedback. We understand that you have been speaking with the team regarding this, and they have looked into this and provided a response. Mark - Dutton Gregory

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Jamie Chaplin-Rogers

Employment

Jamie

Fantastic law firm thank you very much. Highly recommend.

Solicitors tagged in
this review

A representative from Dutton Gregory LLP responded to this review

Good morning Jamie. Thank you for providing this feedback; it's great to read how highly you rate us. Mark - Dutton Gregory

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