Ackroyd Legal (London) Llp

Hi, I am not kind of a person who leaves a bad review, but when it happens it means I have been pushed to my limits and beyond. It has been my bad luck to have to deal with Ackroyd Legal, who deserves less than 1 star if there was any. An incompetent solicitor was assigned to my case (Muaz Bajwa), who had the worst communication skills that I’ve seen in my whole professional life. Unable to respond to e-mails in a timely manner, needed constant reminders, unable to understand basic instructions. To that point I had to send e-mails to him, and put the other side’s solicitor in the CC just to ensure my e-mails would reach him, because I couldn’t trust the skills of this incompetent solicitor. I sent an e-mail to the firm last November (November 2026), requesting to have him replaced, yet nobody from the firm bothered to contact me to find out what’s going on. I even went to the firm, and met him in person, and told him bluntly and to his face that I’m not happy with his communication skills, still nothing changed. Throughout this engagement I couldn’t get a full funding for the property, because it was de-valued by the bank. I got funding but it was £30K short due to valuation. The disaster took place when the other side’ solicitor asked me bluntly not to put him in the loop of my e-mails. I obeyed that and stopped doing so. On 8/5/2026 the other solicitor sent me a new deal for the property in question and this incompetent solicitor sent it to me. I responded the same day, and told him that I couldn’t understand the specifics of the deal and requested clarification. Then he SLEPT on that e-mail for a WHOLE MONTH.On 8the of June the other solicitor has sent an e-mail suggesting that the developer is withdrawing from the sale. That meant losing my deposit of the £26K, whixh is lost because of this incompetent solicitor. Thanks to his POOR communication skills. The same day I sent him an email requesting a call to understand my legal position, no response. The following day I raised a complaint to this firm. Has he admitted and apologised for his failure? no, instead he became so unprofessional and demanded I withdraw my complaint. Not only that, but also the complaint manager (another incompetent solicitor) named Peter Benjamin, took a decision to side with his solicitor, and NOT to FOLLOW the Complaint Procedure, which states clearly that I should have the opportunity to present my evidence for their malpractice, and be invited to the office if needed, and that didn’t happen. I gave them several days to handle the matter professionally, and they failed to do so. Not only they cost me to lose my deposit of £26K, but also losing the fee that I paid them, and on top of all of that, they ended this engagement abruptly and unprofessionally. Still, I’ll complain to the Legal Ombudsmen. Totally not recommended and should be avoided at any coat. Happy to share more details in private if necessary.

I had an extremely disappointing experience with Ackroyd Legal, who were appointed by LSM. This is the second time I have had a poor experience with this firm, which makes it even more concerning. The service was consistently unprofessional, careless, and at times shockingly incompetent. I was repeatedly given incorrect and misleading information. Each time I called to follow up, I was given different answers, which only added to the confusion and lack of confidence. They also failed to switch the mortgage product on the agreed date and did not inform me of the delay. I only discovered this after chasing them myself more than two weeks later. This lack of communication and accountability caused unnecessary delays in transferring my mortgage product from Skipton to Leeds. As a direct result of their errors, I ended up paying additional interest, which should never have happened. Communication throughout was poor. Responses were irregular and often came at odd hours, sometimes around 3am, raising serious concerns about whether my case was being handled by staff outside the UK who may not be fully familiar with UK legal requirements. At no point did I feel confident that my case was being managed properly. The entire experience was frustrating, stressful, and entirely avoidable. Based on my experience, I would strongly advise others to think twice before using this firm. The level of service falls well below what any client should reasonably expect.

I usually do not leave negative reviews, but my recent experience with this firm has been so distressing, time‑consuming, and financially damaging that I feel compelled to share it so others can make informed decisions. 1. Serious mishandling of my remortgage process In my opinion, the firm demonstrated a concerning lack of competence in handling a very straightforward remortgage. Basic steps that any professional conveyancer should know — such as requesting a redemption statement, checking lender instructions, and redeeming the correct mortgage account — were either overlooked or completely ignored. As a result, the wrong mortgage account was redeemed, and the correct one was left active. 2. I was left paying two mortgages in the same month Because the firm failed to redeem the correct mortgage account in line with the lender’s instructions, I was charged an additional full mortgage payment on my old mortgage. This caused significant financial strain, all of which could have been avoided had the process been handled properly. 3. Poor communication and lack of accountability Despite raising concerns early, my initial complaint was closed without explanation, even though senior members of the firm were copied into the communication. This left me with no confidence that my case was being taken seriously. There were long delays, unanswered emails, and a complete lack of clarity. I found myself constantly chasing for updates while the situation worsened. 4. Incorrect information provided to the lender Even after a Barclays mortgage advisor personally contacted the solicitor to explain the correct process, the solicitor still acted incorrectly. In my opinion, this demonstrated either a lack of understanding or a lack of attention to detail — both unacceptable when dealing with clients’ finances. 5. Unexpected fee increase with no explanation My quoted solicitor fee was suddenly increased from £495 to £555 without any notice, justification, or invoice. This added to the overall lack of professionalism and transparency. 6. Severe stress and emotional impact The errors made by this firm caused weeks of unnecessary stress, uncertainty, and disruption. At several points, I felt completely lost and unsupported — especially when the person handling my case was unresponsive or dismissive. 7. Escalation became necessary Due to the lack of proper response, I felt I had no option but to escalate the matter all the way to the firm’s CEO just to get someone senior to take ownership. I do not take such steps lightly, but the experience left me with no confidence in the internal handling of my case.   ⭐ Conclusion Based on my personal experience, I cannot recommend this firm. What should have been a simple remortgage became a highly stressful and costly ordeal due to repeated mistakes, poor communication, and a lack of accountability. I hope no other client has to go through what I experienced.  

Ashkan Nejad foremost lost important paperwork and a whole file leading to me losing a competitive deal and later my property not being registered at land registry. He colluded with his colleagues to harass me on a telephone call for an issue they never brought up until then against me for a third party and forced me to agree terms which were detrimental to my interest at the eleventh hour. He never responds to emails or telephone calls, he always uses new, experienced staff or trainees who almost always leave the company within a short time. They represented another person by their so-called sister company against their client (me) resulting in conflict of interest and breach of duty of care.

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Ashkan Ghadimy Nejad

As a first time buyer, my experience with Ackroyd Legal has been nothing short of exhausting and distressing. What should have been an exciting milestone has instead turned into months of unnecessary stress and anxiety. Despite my completion being due several weeks ago, I have received no meaningful communication or updates. I have sent multiple emails, followed up repeatedly, and called several times, yet I am continually ignored. When my original solicitor (Eanda) suddenly left and gave me not even a days notice, I was told that Aima and Linda would take over my case, but since then there has been no progress, no accountability and I haven’t even spoken to them due to them ignoring my phone calls and emails. I have had to chase constantly for basic information. My mortgage offer is now at risk of expiring, and I am about to lose my flat if completion does not happen ASAP, all because Ackroyd Legal has failed to act or respond. I also raised a formal complaint over six weeks ago, as advised by the housing association, and even that has been ignored. The total lack of communication and urgency has left me feeling completely powerless and incredibly stressed. Buying my first home should have been an exciting and memorable experience, but Ackroyd Legal have made it one of the most stressful and disappointing experiences of my life. I would strongly advise any first time buyer or any buyer for that matter to avoid this firm if you want peace of mind, communication, and professionalism.