43 Essex Street, London, WC2R 3JF
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43 Essex Street, London, WC2R 3JF
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 570743
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The rankings below show the areas of expertise that Bates Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
43 Essex Street, London, WC2R 3JF
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Avoid at all costs. Totally unprofessional and a total lack of customer service. Not proactive in any way, mistakes were made and we had to point out the errors, communication exceptionally poor and basically did not feel like they were working for us. Complaints process non existent as not carried through.
Emily Bates part timer and always on holiday never around house taking forever to purchase. Little knowledge no experience unprofessional and not bothered to respond to queries and when respond not accurate and insufficient
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Trying to buy a house and taking forever because simple queries are never resolved forcing me to have stress in finding temporary accommodation
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My family hired Bates to disperse and settle a family estate. The past nearly three years have been painful: lack of communication, delay in even the simplest of tasks, calculation errors which have caused us pain and hassle, and a general lack of care or engagement from Nicola. She are the team are seemingly unconcerned, unprofessional and unhelpful. We have to consistently chase to get even the bare minimum done. We have escalated the issue to a partner, Ian, who seems similarly disengaged and unconcerned. I cannot overstate this: do not hire Bates. Seek counsel elsewhere.
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Isobel and the Bates team acted for me to sell my property and buy a new home. They went above and beyond to get things done. I was impressed from start to finish as they expertly steered me through the process and were helpful and encouraging throughout.
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