01932858833
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Bates Solicitors Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Bates Solicitors Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Bates Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Bates Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Bates Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Bates Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Bates Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Matter Type:
Probate
James
Collected on:
Avoid at all costs. Totally unprofessional and a total lack of customer service. Not proactive in any way, mistakes were made and we had to point out the errors, communication exceptionally poor and basically did not feel like they were working for us. Complaints process non existent as not carried through.
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Matter Type:
Residential Conveyancing
Emily
Collected on:
This review is for a different branch.
Emily Bates part timer and always on holiday never around house taking forever to purchase. Little knowledge no experience unprofessional and not bothered to respond to queries and when respond not accurate and insufficient
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Matter Type:
Residential Conveyancing
Emily
Collected on:
This review is for a different branch.
Trying to buy a house and taking forever because simple queries are never resolved forcing me to have stress in finding temporary accommodation
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Jessica
Collected on:
This review is for a different branch.
My family hired Bates to disperse and settle a family estate. The past nearly three years have been painful: lack of communication, delay in even the simplest of tasks, calculation errors which have caused us pain and hassle, and a general lack of care or engagement from Nicola. She are the team are seemingly unconcerned, unprofessional and unhelpful. We have to consistently chase to get even the bare minimum done. We have escalated the issue to a partner, Ian, who seems similarly disengaged and unconcerned.
I cannot overstate this: do not hire Bates. Seek counsel elsewhere.
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Matter Type:
Residential Conveyancing
Caroline
Collected on:
This review is for a different branch.
Isobel and the Bates team acted for me to sell my property and buy a new home. They went above and beyond to get things done.
I was impressed from start to finish as they expertly steered me through the process and were helpful and encouraging throughout.
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X
Collected on:
This review is for a different branch.
Trying to get some paperwork done and I’ve chased them about 10 times via phone and email. The solicitor is always on holiday, they say they’ll call you back but never do. Often on lunch when you call through.
I’m in a situation where the paperwork needs to be completed ASAP so I can make arrangements with property - it’s months down the line and still unclear if they’ve even submitted it. No reference number provided, nothing. Good luck if you use these guys, you’ll be chasing and chasing….feels like they just want to fob you off!
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Monica
Collected on:
This review is for a different branch.
I had an appointment to pick up my husbands Will on Friday at 2.30.
As if that wasn’t bad enough, when I arrived after a 5 of so mile journey, I needed to use the toilet. ( I’m 74 years old and on water tablets for my heart so even after going before I left home I needed to go again.
CAN YOU BELIEVE THE RECEPTIONIST WOULDNT LET ME USE THE TOILET😱!!!
COMPANY POLICY SHE SAID - SINCE COVID!!!
WHAT ON EARTH DO THEY THINK ONE OF THEIR PAYING CLIENTS IS GOING TO DO TO THEIR TOILET BEATS ME!!
She wasn’t even wearing a mask so Covid isn’t of uppermost importance in ‘Company Policy’ - do you think???
Yes - I wet myself, had the indignity of soiling my clothes and my to drive back home to change when I was supposed to be meeting a friend for tea!
Thank you Bates!!!
If you need to contact me then you will know who I am and my contact details …..
I would just LOVE to hear from you…… you wait till you get old, unwell AND loose your Partner - then someone treats you like this …..
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Matter Type:
Divorce
James
Collected on:
This review is for a different branch.
I would have given them 5 stars for the initial help they gave me but then when i went back to them to ask what it would cost for further help with specific information and specifically asked them for me not incur more charges without my agreement they then went ahead and billed me a ridiculous amount without informing me first.
I just received an invoice for a new amount.
As a person out of work going through a divorce it was very unfair of them to do this. I had been very clear about not incurring anymore costs without my permission .
I am not having to get more legal advice to handle this at a time when my focus should be on other things.
Just be very careful when dealing with this company and you wouldbexpect a solicitor to help you and be transparent .
Very disappointed
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Matter Type:
Purchase and Sale
Sheeba
Collected on:
This review is for a different branch.
I would like to say Emily Hale has been highly professional yet courteous and extremely supportive and reassuring throughout my involvement with her for the purchase of our property. She was always on the other end of the line to answer my queries and promptly acted on our matters. Her service throughout was exceptional and I would like to say a huge thank you to Emily Hale.
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Matter Type:
Trusts
Sara
Collected on:
This review is for a different branch.
They did not look into the specifics of the property they put in trust in my mothers will. They also gave their trustee position to another form of solicitors picked by my stepfather after my mothers death. This allowed the property in the trust to be sold and our inheritance is now diminished significantly!
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