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CEL Solicitors

17,311 Total Company Reviews info icon Consumer | info icon 17,311 Total Company Reviews Consumer | info icon 17,311 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎

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Ray Bonehill

Consumer

Ray

I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau.

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Meet the team of CEL Solicitors

Meet the team of CEL Solicitors

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 1358 Reviews
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Clients say

What clients say about CEL Solicitors

Clients praise the firm for fraud and scam recovery, financial dispute support, and guidance on claims, with particular strength in cryptocurrency and investment recovery. Reviews highlight clear explanations, thorough case assessment, prompt responses, and strong knowledge of legal processes. Clients also value the team’s calm, patient, empathetic and reassuring manner, along with professionalism, good communication, and attention to detail. Many felt listened to, kept informed, and made at ease during stressful situations, with the service described as efficient, supportive and easy to understand.

Helpful service
Clear explanations
Professional approach
Quick response
Reassuring support
Patient manner
Good communication
Understanding team
Friendly staff
Keeps informed

ReviewSolicitors Review List

Profile image of Andrew Piper

Andrew Piper

Verified
Consumer

Scam/fraud telephone enquiry

Had a telephone conversation about my case with John, he was professional, helpful and very understanding, the process was easy straightforward.

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A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we really appreciate it.

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Anonymous

Verified
Consumer

Beverly

Beverly was very helpful explaining the process

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A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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Five Elms

Verified
Consumer

Compassionate and helpful

I was very upset to realise I had lost so much money on what I believed was a good investment. Beverly was very compassionate and spent time going through all the steps regarding my claim. At the end of the conversation I felt better knowing I had a chance of recovering some of the funds..

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A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

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David F

Verified
Consumer

Much needed help

Excellent service by Paul Carson. Very informative, concise & understanding to what is a difficult & stressful situation.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

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Anonymous

Verified
Consumer

John O’Keefe

Really good explanation and good information and really good understanding of the problem

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we really appreciate it.

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Other Reviews

Profile image of Michael James Lawrence

Michael James Lawrence

Michael

I was told over the phone that they only deal with cases over £50k when litigation is involved and that crypto was different, it is not as it is still litigation, in many ways as motorcycles were unsafe there would most likely be greater legislation and regulations in place, I have been told no one will deal with my case, which seems very strange. I was also told by the call handler that they do not deal with criminal cases when the agreement they sent me said they do and would pass it onto a separate team, to me this seems very odd as it clearly says on the websites that they deal with all types of fraud and scams such as building, land, business and consumer litigation on a no win no fee basis. They said claims for crypto were lower below £3k, why would it be any different it is still fraud and scams and protected under probably greater legislation?, my case was no different as I had bought a motorcycle at a distance where the goods and services were misrepresented no different to a crypto scam, they said they would only deal with crypto where banks and the FCA have broken rules to charge them back which is not what the CEL website says, it says it covered all types of fraud and scams on a no win no fee basis, they would not look at my case. I really do not understand if dealing with crypto you have to add a disclaimer to say that you can loose all your money and I struggle to see how anyone could possibly regulate this, with my case it clearly is under Law for prohibit the sale of unsafe and unsatisfactory goods and services so for a legal firm to claim to be one of the best in the country that gets people’s money back from fraud and scams but only deals with crypto at lower levels and regulations seems very odd to me as they also said that no legal firm would take on my case because of these reasons.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback. We are sorry to hear that you are disappointed with your experience. As previously explained by our team, unfortunately, we are unable to assist with your particular case. Each enquiry is assessed individually to determine whether it falls within the scope of services we can provide. We appreciate your feedback and wish you all the best in finding the appropriate legal assistance for your matter.

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Andy Piper

Consumer

Andy

Spoke with John O’keefe about my case, very helpful professional and understanding and a straight forward process. Highly recommended.

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A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

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Kate Bellis

Consumer

Kate

Really very good experience so far with CEL solicitors, in particular my case handler, Cameron Strassberg; He worked solidly on my behalf, he took time and care with my concerns, communicated clearly and did exactly what he said he would do and when, and kept me up to date at the appropriate points. I do not yet know the outcome of my case, but if there is anyone out there facing the same situation I was in, I would recommend CEL.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we will be sure to share your kind feedback.

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Mark Lewis

Consumer

Mark

Beverly was very helpful with explaining everything to me about the process.

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A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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Vikki Winfield

Consumer

Vikki

Paul Carson was professional and helpful

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A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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Reviews

4.9 /5 17311 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for fraud and scam recovery, financial dispute support, and guidance on claims, with particular strength in cryptocurrency and investment recovery. Reviews highlight clear explanations, thorough case assessment, prompt responses, and strong knowledge of legal processes. Clients also value the team’s calm, patient, empathetic and reassuring manner, along with professionalism, good communication, and attention to detail. Many felt listened to, kept informed, and made at ease during stressful situations, with the service described as efficient, supportive and easy to understand.

Helpful service
Clear explanations
Professional approach
Quick response
Reassuring support
Patient manner
Good communication
Understanding team
Friendly staff
Keeps informed

ReviewSolicitors Review List

Profile image of Atta Johnson

Atta Johnson

Verified
Personal Injury

Beverly Owusu ansah

Very respectful she’s talks to me nicely really appreciate her alot

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A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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Samuel

Verified

The claim I made was falsely refused

I want to share my personal experience of being scammed, not because it is easy to talk about, but because I hope my story can help others avoid going through the same pain. I trusted someone and never imagined that I would end up in a situation like this. I believed what I was told, and unfortunately, that trust cost me a lot. I lost money, experienced stress and disappointment, and felt deeply hurt by the situation.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave a review, Samuel. We appreciate you sharing your feedback. If there’s anything you’d like to discuss further, please don’t hesitate to contact our team directly.

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Profile image of Anonymous

Anonymous

Verified

john O'Keefe was a great help today in a very difficult moment for me.

John was calm and confident and guided me throughout the experience.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback, we appreciate it.

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Jeanette

Verified

Brillant customer service from Paul Carson very impressed.

Brillant customer service from Paul Carson very impressed.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

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Profile image of Chris Roper

Chris Roper

Verified
Financial Crime Law

Initial claim information gathering

Beverly was very concise with the process, listened well and whilst gaining the required information, I felt at no time being judged on my situation. Very professional.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Beverly, we really appreciate it.

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Other Reviews

Profile image of Peter Collings

Peter Collings

Peter

I picked CEL from an advertisement that popped up on my Gmail. Mark Twist responded and we quickly qualified my case was below the threshold to engage your firm. However the advice received will be useful and a template of action I can take very useful. Rarely nowadays are we able to experience personal and polite help as on this occasion.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about Mark, we really appreciate it.

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itizaz hassan

itizaz

Had a great first contact with John O'keefe, handled the situation really well and explained the procedures.

0
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C BE

A client

CEL is no stranger to me as I have previously dealt with them in the past in regard to a disrepair housing claim where the issue was dealt with and I was compensated. Recently this month October 2026 I recently experienced a scam. My two banks advised that there was nothing they could do as the payments were done by myself. This left me devastated and with no hope. I went online to find out if there was anything else I can do and CEL solicitors popped up. I filled out an enquiry form and the next day I was contacted and assigned with a case handler CJ Sharkey who sent me a welcome email informing me of the process. Honestly I cannot explain how efficient and consistent CJ Sharkey has been, within such a short period of time, about 3 to 4 days, I provided most of the documents and already the case has been processed, the banks and others have been contacted, such a quick turn around. Anyone in need of a solicitor for scams, I highly and definitely recommend CEL Solicitors. I know the case has just begun, however I really appreciate you CJ Sharkey. Another thing I would like to mention CEL not only do their job, they genuinely care and are there to get the best outcome for the clients. Once again, thank you Cj for all you have done so far in a short space of time and I am looking forward to the outcome. I I will keep you guys updated with an updated review.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your very kind words about our team, we will be sure to share these. We wish you all the luck with your claim.

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Egidorio gracias

Egidorio

Mathew from Cel Solicitors was very Polite and friendly ,great Customer Service.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your lovely feedback about Mathew, we really appreciate it.

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Jeanette Baker

Jeanette

Brillant customer service from Paul Carson very impressed.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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