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CEL Solicitors

5.0 | 76 Reviews 76 Reviews | Serious and Complex Crime
17,311 Total Company Reviews info icon Serious and Complex Crime | info icon 17,311 Total Company Reviews Serious and Complex Crime | info icon 17,311 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors |
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CEL Solicitors Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎

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Ray Bonehill

Consumer

Ray

I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau.

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Meet the team of CEL Solicitors

Meet the team of CEL Solicitors

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30 (Open)
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

5.0 /5 76 Reviews
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Clients say

What clients say about CEL Solicitors

Clients praise the firm for fraud and scam recovery, financial dispute support, and guidance on claims, with particular strength in cryptocurrency and investment recovery. Reviews highlight clear explanations, thorough case assessment, prompt responses, and strong knowledge of legal processes. Clients also value the team’s calm, patient, empathetic and reassuring manner, along with professionalism, good communication, and attention to detail. Many felt listened to, kept informed, and made at ease during stressful situations, with the service described as efficient, supportive and easy to understand.

Helpful service
Clear explanations
Professional approach
Quick response
Reassuring support
Patient manner
Good communication
Understanding team
Friendly staff
Keeps informed

ReviewSolicitors Review List

Profile image of Chris Roper

Chris Roper

Verified
Financial Crime Law

Initial claim information gathering

Beverly was very concise with the process, listened well and whilst gaining the required information, I felt at no time being judged on my situation. Very professional.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Beverly, we really appreciate it.

0
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Anonymous

Verified
Financial Crime Law

Reclaim

Great communication and good listening she is a proffesional.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your kind review. We're glad you had a good experience with our team

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Marianna Q

Financial Crime Law

Ciaran J Sharkey. Great job

Ciaran J Sharkey from Cel Solicitors has been my allocated agent in Cel and he has been very efficient and courteous and is doing a great job on my behalf. Thank you

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we really appreciate it and will share your kind words with CJ.

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Peter Heaton

Verified
Financial Crime Law

Cryptocurrency refunds

I think I was used by a company to claim a crypto refund which turned out to be incorrect. With the help of Faye at CEL Solicitors she advised and guide me through all the details of the process in reclaiming my lost funds, hopefully there expertise will be successful and can be used for other case as examples of what not to do. Faye was very professional and understanding of the situation

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Faye, we will be sure to share your kind words with her.

0
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Dominic

Verified
Financial Crime Law

Quick response and professional handling

I submitted my claim and was impressed to receive a call from Paul Carlson within a few hours. He was polite, highly professional, and supportive as he took time to carefully walk through my cryptocurrency fraud claim. This made the initial process feel less stressful.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind feedback with him and the wider team.

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Other Reviews

Profile image of HD.Shipments

HD.Shipments

Financial Crime Law

HD.Shipments

I found CEL via a Instagram ad and decided to outreach as been caught in a crypto scam, once I called CEL I was greeted by Paul. Paul is very knowledgeable and extremely helpful and gives CEL a good first impression, he was quick and swift on helping me get setup and introduced to the case properly. I am really hoping CEL can win my crypto case scams.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback. We’re sorry to hear about your experience, but we’re glad Paul was able to support you quickly and provide a clear introduction to your case. We appreciate your trust in CEL and will continue to work closely with you to achieve the best possible outcome.

0
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Fiaz

Consumer

Fiaz

Survey Feedback for Mr. Paul Carson – First Response Advisor I recently had the opportunity to speak with Mr. Paul Carson, First Response Advisor, and I am truly impressed by his professionalism and expertise. From the very beginning, Mr. Carson demonstrated exceptional communication skills—he was kind, patient, and soft-spoken, making me feel comfortable and understood. He provided top-quality professional advice regarding my online trading scam case. His questions were thoughtful and relevant, showing his deep understanding of such matters. Mr. Carson carefully listened to my situation and offered clear, honest, and practical guidance that gave me confidence and direction. What makes Mr. Carson stand out is his unique combination of knowledge, empathy, and professionalism. It’s rare to find someone who not only provides accurate advice but also genuinely cares about helping people. I am very grateful for his support and would highly recommend Mr. Paul Carson to anyone seeking professional and trustworthy advice. He truly represents the highest standard of excellence in his field.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you so much for leaving such a kind and thoughtful review for Paul. We really appreciate it and will be sure to pass this on.

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Trevor

Trevor

Faye Hornby from CEL gave the information I was looking for. She was very professional and compassionate and after what I have been through she was a breath of fresh air. I would recommend CEL solicitors to anybody who has been scammed.

0
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Jamie

Consumer

Jamie

Paul Carson left me very confident in my claim against a crypto scam

0
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Margaret

Financial Crime Law

Margaret

After a slow start at CEL with my claim following a crypto scam, Thomas Mellish was very helpful sorting my claim with a UK bank. The bank originally said I had no grounds for a claim but Thomas managed to get a good result and I received some compensation. I was very pleased with the result.

0
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Reviews

4.9 /5 17311 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about CEL Solicitors

Clients praise the firm for fraud and scam recovery, financial dispute support, and guidance on claims, with particular strength in cryptocurrency and investment recovery. Reviews highlight clear explanations, thorough case assessment, prompt responses, and strong knowledge of legal processes. Clients also value the team’s calm, patient, empathetic and reassuring manner, along with professionalism, good communication, and attention to detail. Many felt listened to, kept informed, and made at ease during stressful situations, with the service described as efficient, supportive and easy to understand.

Helpful service
Clear explanations
Professional approach
Quick response
Reassuring support
Patient manner
Good communication
Understanding team
Friendly staff
Keeps informed

ReviewSolicitors Review List

Profile image of Atta Johnson

Atta Johnson

Verified
Personal Injury

Beverly Owusu ansah

Very respectful she’s talks to me nicely really appreciate her alot

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Samuel

Verified

The claim I made was falsely refused

I want to share my personal experience of being scammed, not because it is easy to talk about, but because I hope my story can help others avoid going through the same pain. I trusted someone and never imagined that I would end up in a situation like this. I believed what I was told, and unfortunately, that trust cost me a lot. I lost money, experienced stress and disappointment, and felt deeply hurt by the situation.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave a review, Samuel. We appreciate you sharing your feedback. If there’s anything you’d like to discuss further, please don’t hesitate to contact our team directly.

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Anonymous

Verified

john O'Keefe was a great help today in a very difficult moment for me.

John was calm and confident and guided me throughout the experience.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback, we appreciate it.

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Profile image of Jeanette

Jeanette

Verified

Brillant customer service from Paul Carson very impressed.

Brillant customer service from Paul Carson very impressed.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

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Profile image of Chris Roper

Chris Roper

Verified
Financial Crime Law

Initial claim information gathering

Beverly was very concise with the process, listened well and whilst gaining the required information, I felt at no time being judged on my situation. Very professional.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Beverly, we really appreciate it.

0
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Other Reviews

Profile image of Peter Collings

Peter Collings

Peter

I picked CEL from an advertisement that popped up on my Gmail. Mark Twist responded and we quickly qualified my case was below the threshold to engage your firm. However the advice received will be useful and a template of action I can take very useful. Rarely nowadays are we able to experience personal and polite help as on this occasion.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about Mark, we really appreciate it.

0
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itizaz hassan

itizaz

Had a great first contact with John O'keefe, handled the situation really well and explained the procedures.

0
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C BE

A client

CEL is no stranger to me as I have previously dealt with them in the past in regard to a disrepair housing claim where the issue was dealt with and I was compensated. Recently this month October 2026 I recently experienced a scam. My two banks advised that there was nothing they could do as the payments were done by myself. This left me devastated and with no hope. I went online to find out if there was anything else I can do and CEL solicitors popped up. I filled out an enquiry form and the next day I was contacted and assigned with a case handler CJ Sharkey who sent me a welcome email informing me of the process. Honestly I cannot explain how efficient and consistent CJ Sharkey has been, within such a short period of time, about 3 to 4 days, I provided most of the documents and already the case has been processed, the banks and others have been contacted, such a quick turn around. Anyone in need of a solicitor for scams, I highly and definitely recommend CEL Solicitors. I know the case has just begun, however I really appreciate you CJ Sharkey. Another thing I would like to mention CEL not only do their job, they genuinely care and are there to get the best outcome for the clients. Once again, thank you Cj for all you have done so far in a short space of time and I am looking forward to the outcome. I I will keep you guys updated with an updated review.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your very kind words about our team, we will be sure to share these. We wish you all the luck with your claim.

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Egidorio gracias

Egidorio

Mathew from Cel Solicitors was very Polite and friendly ,great Customer Service.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your lovely feedback about Mathew, we really appreciate it.

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Jeanette Baker

Jeanette

Brillant customer service from Paul Carson very impressed.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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