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CEL Solicitors

4.9 | 124 Reviews 124 Reviews | Personal Injury
17,314 Total Company Reviews info icon Personal Injury | info icon 17,314 Total Company Reviews Personal Injury | info icon 17,314 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.8/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎

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Ray Bonehill

Consumer

Ray

I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau.

Legal experts tagged in
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Meet the team of CEL Solicitors

Meet the team of CEL Solicitors

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 124 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in fraud, scam recovery, investment claims and housing disrepair, with some also noting clear guidance on legal procedures and next steps. Reviews consistently highlight prompt responses, thorough case handling and practical advice. The firm is valued for its calm, patient and empathetic approach, with staff described as professional, polite, reassuring, attentive and non judgemental. Clients also appreciate clear explanations, good communication and a sense of being listened to and supported throughout stressful situations.

Very respectful
Clear explanations
Professional manner
Patient support
Friendly staff
Helpful guidance
Good communication
Empathetic approach
Quick response
Reassuring service

ReviewSolicitors Review List

Profile image of Atta Johnson

Atta Johnson

Verified
Personal Injury

Beverly Owusu ansah

Very respectful she’s talks to me nicely really appreciate her alot

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Shireen

Verified
Personal Injury

Mr Shireen

It was a very good service. The conversation was so clear and understandable, very polite and helpful. Thank hoh so much keep up the good work.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback, we will pass your kind words to Paul.

0
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Jon

Verified
Consumer

Accident at work

Paul.was very helpful in completing my form much appreciated

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Charlotte Deacon

Verified
Personal Injury

Injury

Very helpful and very understandable Listen to everything I explain and great knowledge and information

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

0
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Anonymous

Verified
Personal Injury

Highly recommended

John O'Keefe handled my case really quickly and efficiently. I would definitely recommend

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Other Reviews

Profile image of Andrew Husband

Andrew Husband

Personal Injury

Andrew

Was great and got all my details of that accident and ready to get the claim under way

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Michael Hollingworth

Housing & Property

Michael

Paul carrson supported at my lowest when my landlord turned on me after tripping and falling on his property

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Thank you for your great feedback.

0
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Carol Campbell

Personal Injury

Carol

I have never at use a solicitor before. I had a accident no fault of my own so I googled local solicitors in Liverpool. Sell came up so I tried them first time. They were very helpful and explained everything that it wouldn't cost me anything to put in a claim

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Lisa Stokes

Personal Injury

Lisa

Amazing 🤩 I rang CEL regarding a medical negligence complaint and have dealt with them previously and they were incredibly helpful This situation regarding negligence has changed my life from a delay in a cancer diagnosis and spoke to Paul Carson he was incredibly helpful understanding and just kind to which he made my entire situation seem important and I’m happy that they are taking my case on to get this dealt with and help me as I cannot work life has changed so much that I’ll never be me again and the help they could get me will ultimately help this change and ease my situation A huge thank you to Paul door making things happen and being human x

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind words with him. We are truly sorry to hear what you have been through, and we wish you the best of luck with your claim.

0
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vali suleman

Consumer

vali

An experienced people are working at this practice and in my case I was kept informed from start to finish . My case handler has kept me informed and contactable . Although it was a slow process but because the third party was taking time to respond and my case handler pushed them to respond. Once the defendant admitted the liability and I was informed by my case handler straight away and arranged all necessary paper work right from obtaining the medical reports/ consent forms signed and sent to my GP and preparing medical reports from the professional medics and after my approval it was sent to the defendant. I was taken care from start to the conclusion! I would recommend this practice for their potential accidents issues to be dealt with care and professionally . Thank you for looking after me !!🕋🙏

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it. We will be sure to share your feedback with the team.

0
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Reviews

4.9 /5 17314 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in fraud, scam recovery, investment claims and housing disrepair, with some also noting clear guidance on legal procedures and next steps. Reviews consistently highlight prompt responses, thorough case handling and practical advice. The firm is valued for its calm, patient and empathetic approach, with staff described as professional, polite, reassuring, attentive and non judgemental. Clients also appreciate clear explanations, good communication and a sense of being listened to and supported throughout stressful situations.

Very respectful
Clear explanations
Professional manner
Patient support
Friendly staff
Helpful guidance
Good communication
Empathetic approach
Quick response
Reassuring service

ReviewSolicitors Review List

Profile image of yashar khatib shahidi

yashar khatib shahidi

Verified

Good Services

The staff was very kind and patient with me. And I am totally happy with the services.

0
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Pat C

Verified
Fraud Law

Advice

I spoke to Mathew about a possible claim and he was knowledgeable and informative but also compassionate. He explained everything really clearly and gave reassurance about my situation. Great customer service

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Mathew.

0
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Profile image of Atta Johnson

Atta Johnson

Verified
Personal Injury

Beverly Owusu ansah

Very respectful she’s talks to me nicely really appreciate her alot

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Samuel

Samuel

Verified

The claim I made was falsely refused

I want to share my personal experience of being scammed, not because it is easy to talk about, but because I hope my story can help others avoid going through the same pain. I trusted someone and never imagined that I would end up in a situation like this. I believed what I was told, and unfortunately, that trust cost me a lot. I lost money, experienced stress and disappointment, and felt deeply hurt by the situation.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave a review, Samuel. We appreciate you sharing your feedback. If there’s anything you’d like to discuss further, please don’t hesitate to contact our team directly.

0
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Profile image of Anonymous

Anonymous

Verified

john O'Keefe was a great help today in a very difficult moment for me.

John was calm and confident and guided me throughout the experience.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback, we appreciate it.

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Other Reviews

Profile image of Peter Collings

Peter Collings

Peter

I picked CEL from an advertisement that popped up on my Gmail. Mark Twist responded and we quickly qualified my case was below the threshold to engage your firm. However the advice received will be useful and a template of action I can take very useful. Rarely nowadays are we able to experience personal and polite help as on this occasion.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about Mark, we really appreciate it.

0
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itizaz hassan

itizaz

Had a great first contact with John O'keefe, handled the situation really well and explained the procedures.

0
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C BE

A client

CEL is no stranger to me as I have previously dealt with them in the past in regard to a disrepair housing claim where the issue was dealt with and I was compensated. Recently this month October 2026 I recently experienced a scam. My two banks advised that there was nothing they could do as the payments were done by myself. This left me devastated and with no hope. I went online to find out if there was anything else I can do and CEL solicitors popped up. I filled out an enquiry form and the next day I was contacted and assigned with a case handler CJ Sharkey who sent me a welcome email informing me of the process. Honestly I cannot explain how efficient and consistent CJ Sharkey has been, within such a short period of time, about 3 to 4 days, I provided most of the documents and already the case has been processed, the banks and others have been contacted, such a quick turn around. Anyone in need of a solicitor for scams, I highly and definitely recommend CEL Solicitors. I know the case has just begun, however I really appreciate you CJ Sharkey. Another thing I would like to mention CEL not only do their job, they genuinely care and are there to get the best outcome for the clients. Once again, thank you Cj for all you have done so far in a short space of time and I am looking forward to the outcome. I I will keep you guys updated with an updated review.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your very kind words about our team, we will be sure to share these. We wish you all the luck with your claim.

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Profile image of Egidorio gracias

Egidorio gracias

Egidorio

Mathew from Cel Solicitors was very Polite and friendly ,great Customer Service.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your lovely feedback about Mathew, we really appreciate it.

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Jeanette Baker

Jeanette

Brillant customer service from Paul Carson very impressed.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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