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CEL Solicitors

4.9 | 72 Reviews 72 Reviews | Dispensing Errors
16,468 Total Company Reviews info icon Dispensing Errors | info icon 16,468 Total Company Reviews Dispensing Errors | info icon 16,468 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

Legal experts tagged in
this review

Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
this review

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 72 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Satvinder Kaur

Satvinder Kaur

Verified
Consumer

Consultation with Callum

Callim was very helpful and understanding of my situation. He made me feel comfortable and reassured that he would be able to help me.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it. Your kind words will be shared with Callum and the wider team.

0
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Profile image of Linda

Linda

Verified
Consumer

False claims

Very clear well spoken and polite. Very helpful and understanding

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Andy

Verified
Consumer

CEL Paul Carson

Very happy with my experience dealing with CEL in the initial stage of my claim. Spoke to Paul Carson, very professional and polite. Very responsive to emails and punctual on arranged call backs. Would highly recomend.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your review, we will be sure to pass your kind words to Paul and the wider team.

0
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Profile image of Anonymous

Anonymous

Verified
Fraud Law

Excellent and sympathetic

Beverly was very reassuring and clearly explained the process

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Sarah

Sarah

Verified
Consumer

Hesitant to claim after being scammed

i was very hesitant to claim after being scammed ,but called CEL Solicitors and spoke to a Gentleman called William . William was professional ,Kind ,explained everything clearly about the procedure ,which was informative . William is understanding ,Non judgemental and put me at my ease.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we will be sure to pass your kind words to William.

0
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Other Reviews

Profile image of Teresa Jenkins

Teresa Jenkins

Teresa

The experience I've had with CEL Solicitors has been excellent. From the first phone call and emails, I've been able to talk through my experience about my scam in great detail. They've acknowledged all of my calls and emails and have helped me with guiding me on how to download statements, chats,emails etc. Chaunteau Twort, my Solicitor dealing with my case has been excellent in everything! Even offering me more support regarding my mental health! I can't thank them enough! I would highly recommend getting in touch with CEL Solicitors to anyone out there who have suffered trauma relating to loss of money due to scammers.

0
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Profile image of edward collins

edward collins

Consumer

edward

Having been scammed for a significant amount I felt a range of emotions from anger to stupidity & shame. CEL Solicitors handled my case with sensitivity & understanding based on experience & professional attitude so I would strongly recommend them.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for sharing your experience. We’re truly sorry to hear what you went through, but we’re glad we could support you with care and professionalism. Your recommendation means a lot to us, and we appreciate your kind words.

0
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Profile image of Derek Christie

Derek Christie

Consumer

Derek

I have been dealing with Mr.C.J. Sharkey who is a helpful, and professional gentleman, who senses the dangers of scams, which are very bad for the unfortunate person s moral, after trying to be kind hearted. I would certainly urge anyone who has suffered from any type of scam to contact CES Solicitors, where a helpful member of the staff there will be happy to attempt to resolve this issue.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant review.

0
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Profile image of J W

J W

Fraud Law

A client

Paul Carson called me from CEL Solicitors. He listened very carefully and asked all the important things needed to proceed with the case. He was very patient and understood that I was in the Hospital A and E waiting room. We were able to navigate through the process even though I was called in by the Doctor at one point, so he called back when I was transferred to the next waiting area. He really explained the process very well as I wasn't sure after 3 years since the scam, how it all happened. I feel very safe in their hands. Paul Carson is a consummate professional and a compassionate guide.

A representative from Cheshire Estate And Legal Limited responded to this review

It's so wonderful to hear this — thank you for taking the time to let us know!

0
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Profile image of Dale Bains

Dale Bains

Consumer

Dale

Excellent. Made me realise legitimate and helpful aspects of my claim that I was not aware of.

0
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Reviews

4.9 /5 16468 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Kelly Webster

Kelly Webster

Verified

Excellent professional service

I had a good initial experience dealing with Faye Hornby today, she really was a credit to herself and the CEL Solicitors. She was patient, listened, explained everything clearly and it was a great experience dealing with this organisation today after such an abhorrent experience with a former employer due to my accident at work.

Legal experts tagged in
this review

0
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Profile image of Scott

Scott

Verified

Paul Carson, CEL Solicitors

Paul Carson was very empathetic, knowledgeable and patient. I was very happy to have had him assigned as my first response advisor by CEL Solicitors.

Legal experts tagged in
this review

0
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Profile image of Noreen

Noreen

Verified

Amazing support

I had a call from Paul as I was really struggling with an issue. He was excellent, made me feel that I have the right to feel how I felt. Thank you Paul for explaining how CEL works and I appreciate your kind words.

Legal experts tagged in
this review

0
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Profile image of Anonymous

Anonymous

Verified

Compassionate and understand

Great initial contact really supportive and understanding. Did not judge support provide provided by. Paul Carson

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul, we really appreciate it.

0
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Profile image of Anonymous

Anonymous

Verified
Fraud Law

File handler leads on scam case once Cel involved

Had a very positive experience reporting that I have been a victim of scam to Matthew Beaumont at Cel Solicitors and that from here on Cel Solisitors will assign me a file handler who will lead the case 100% and hopefully recover the money

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Matthew, we will be sure to share your kind words with him.

0
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Other Reviews

Profile image of Teresa Jenkins

Teresa Jenkins

Teresa

The experience I've had with CEL Solicitors has been excellent. From the first phone call and emails, I've been able to talk through my experience about my scam in great detail. They've acknowledged all of my calls and emails and have helped me with guiding me on how to download statements, chats,emails etc. Chaunteau Twort, my Solicitor dealing with my case has been excellent in everything! Even offering me more support regarding my mental health! I can't thank them enough! I would highly recommend getting in touch with CEL Solicitors to anyone out there who have suffered trauma relating to loss of money due to scammers.

0
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Profile image of Iain McAllister

Iain McAllister

Iain

Thank you Wendy for all your help in the Fraud Recovery

0
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Profile image of scott petrie

scott petrie

scott

Paul Carson was very empathetic, knowledgeable and patient. I was very happy to have had him assigned as my first response advisor by CEL Solicitors.

0
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Profile image of Marianna Quinn

Marianna Quinn

Marianna

Paul Carson was my first contact in CEL and he was very helpful and provided his email so I can contact him at any time if I need any information or have any problems. Greatly appreciated in a very difficult time.thank you Marianna

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it.

0
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Profile image of Debbie Wilmot

Debbie Wilmot

Debbie

Very helpful thank you

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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