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CEL Solicitors

4.8 | 32 Reviews 32 Reviews | Lending Deals
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CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
94%
Success
Rate
94%
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

Legal experts tagged in
this review

Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
this review

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.8 /5 32 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Consumer

Advise provided

Excellent advise and instructions provided

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

1
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Other Reviews

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Vicky Nicholas

Consumer

Vicky

Callum Williams rang me straight away, after my enquiry. He clearly went through all of the questions on the enquiry form with me and was empathetic. He was upfront about the fees and put my mind at rest. To be able to hand over alot of the stress, after a month of dealing with the banks, to CEL instantly felt like a relief. Thank you.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we will be sure to share your kind words with Callum.

0
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Robert Hemmings

Consumer

Robert

Details taken by Callum Williams in a most professional and friendly manner

0
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Riad

Consumer

Riad

This company is so good for helping those who have lost their money in a scam they have unbelievably blown my mind on how helpful they are and if you were to take my opinion on who to trust on things I would say CEL SOLICITORS call ‘Lizzie McDermott‘

A representative from Cheshire Estate And Legal Limited responded to this review

We're delighted you were happy with the outcome. Thank you for placing your trust in us.

0
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Lauren

Consumer

Lauren

I have been kindly helped by Mark Twist from the business this morning, I was looking for advice on a case and got all the help and support I needed and felt more comfortable to go through with my case thanks to mark.

A representative from Cheshire Estate And Legal Limited responded to this review

Thanks for the review, Lauren. We're delighted Mark was able to help.

0
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Mark

Mark

I spoke to Paul Carson, advisor with CEL solicitors today. He was very helpful and advised me of the processes involved in my case.

0
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Reviews

4.9 /5 16510 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Suzie Sheldon

Suzie Sheldon

Verified

Crypto fraud

Thank you Beverley. Your compassion and calm approach was greatly appreciated. I look forward to working with you. Suzie.

Legal experts tagged in
this review

0
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Abrar

Verified

Spoke to Paul Carson

I had a great experience with the solicitors and would highly recommend them. I spoke to Paul, who was professional, friendly, and very helpful throughout. He took the time to explain everything clearly and made the whole process straightforward. Excellent service – thank you, Paul!

0
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Profile image of Anonymous

Anonymous

Verified

FRD216690

They answered my query immediately and gave me hope that I would recover my funds.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we wish you the best of luck with your ongoing claim.

0
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Eileen Brookes

Verified

What to do if you've been scammed

So far its been good Callum who i spoke to was listening and taking note of what I said

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Dominic

Verified
Financial Crime Law

Quick response and professional handling

I submitted my claim and was impressed to receive a call from Paul Carlson within a few hours. He was polite, highly professional, and supportive as he took time to carefully walk through my cryptocurrency fraud claim. This made the initial process feel less stressful.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind feedback with him and the wider team.

0
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Other Reviews

Profile image of Nick Swift

Nick Swift

Nick

Cel solicitors absolutely brilliant thanks to Paul very helpful

0
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Manisha Patel

Manisha

Helpful and listened to my situation able to offer good guidance and help

0
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rahiabdullah69

rahiabdullah69

Was calling to talk about my scam and I was met with a very gentle man mark twist and he let me explain in detail what had happened to me and clearly stated everything that was going to happen and would happen after I made a case and honestly I was a bit scared to talk about what embarrassingly happened to me but I didn’t feel judged and honestly would recommend the company and mark twist to talk to. Thank you

0
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SABEEND V C

SABEEND

I have been contacted by Callum Williams and he has been really friendly and understanding

0
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Melody Attah

Melody

Beverly' s kindness and professionalism during our conversation made a huge difference in my emotional well-being. I made the right choice in contacting CEL solicitors.

0
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