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CEL Solicitors

5.0 | 41 Reviews 41 Reviews | Summary Judgment
16,468 Total Company Reviews info icon Summary Judgment | info icon 16,468 Total Company Reviews Summary Judgment | info icon 16,468 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

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Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
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Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

5.0 /5 41 Reviews
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Rating

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Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Victoria Nicholas

Victoria Nicholas

Verified
Fraud Law

Callum eased a lot of my stress.

Callum Williams rang me straight away, after my enquiry. He clearly went through all of the questions on the enquiry form with me and was empathetic. He was upfront about the fees and put my mind at rest. To be able to hand over alot of the stress, after a month of dealing with the banks, to CEL instantly felt like a relief. Thank you.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your review, we will be sure to share your kind words with Callum and the wider team.

0
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Michael Owusu-kyereko

Verified
Consumer

Helpful

Great communication and positive energy from Callum Willams from Cel Solicitors’s

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Anonymous

Verified
Consumer

Exceptional Service from Callum Williams at CEL Solicitors

Fantastic service from Callum Williams, professional, efficient, and easy to deal with. Highly recommended!

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Lakmal Fabian

Verified
Dispute Resolution

Thankful for the Support from CEL

I am at the beginning of my journey with CEL but the problem with scam recovery there are a LOT of "Recovery Specialists" that appear to want to help you and ask for personal details in offices abroad so you can end up divulging personal information to these other organisations when they are a complete waste of time abd fishing for personal information. Believe me after many months I had given up completely on ever recovering the money that has been stolen from me but Paul Carson of CEL Solicitors has been a professional fresh supportive breath of fresh air, I've yet to start collating my data for them to process but I am confident with Paul and CEL's help I can get back my lost savings after being a couple of years in a deep depression. I will report back on progress, wish me luck!

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it. It is great to know that you are happy with our service and we will be sure to share your kind words with Paul and the wider team.

0
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Chaitanya

Verified
Consumer

Extra ordinary

I just got to talk to cel solicitors and the person I talked to is William he was good he asked me all the deatails carefully and is gonna help me recover

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your lovely feedback, it is great to know that William provided a great service and that you were happy.

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Other Reviews

Profile image of Vicky Nicholas

Vicky Nicholas

Consumer

Vicky

Callum Williams rang me straight away, after my enquiry. He clearly went through all of the questions on the enquiry form with me and was empathetic. He was upfront about the fees and put my mind at rest. To be able to hand over alot of the stress, after a month of dealing with the banks, to CEL instantly felt like a relief. Thank you.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we will be sure to share your kind words with Callum.

0
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David York

Consumer

David

Prompt reply to my enquiry

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Lakmal Nanayakkara

Consumer

Lakmal

I am at the beginning of my journey with CEL but the problem with scam recovery there are a LOT of "Recovery Specialists" that appear to want to help you and ask for personal details so you can end up divulging personal information to these other organisations when they are a complete waste of time. Believe me after many months I had given up completely on ever recovering the money that has been stolen from me but Paul Carson of CEL Solicitors has been a professional fresh supportive breath of fresh air, I've yet to start collating my data for them to process but I am confident with Paul and CEL's help I can get back my lost savings after being a couple of years in a deep depression. I will report back on progress, wish me luck!

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you so much for sharing your experience and for your kind words about Paul and our team. Your trust means a great deal to us, and we’re here to make sure you feel safe, supported, and listened to every step of the way. You’re not alone in this, and we’ll do everything we can to help you recover what’s rightfully yours.

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Air500

Consumer

Air500

Found this firm to be both very professional and very approachable; the efficient empathetic approach of Beverly was most appreciated. She explained the approach the firm take, and also was clear about how the firm achieves its high rate of success. I thought maybe they have Harvey from Suits. In all I found Beverly very pleasant to engage with and I was impressed when I looked into the firm's background to see their story, which was nice to know.

0
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Shailesh

Shailesh

Matthew was a breath of fresh air at a difficult time. He explained the company's services with regard to my exact situation and provided me with confidence in the process that was going to be followed including all consent issues. A great service!

0
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Reviews

4.9 /5 16468 Reviews
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Star rating
Review Source

Rating

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Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Kelly Webster

Kelly Webster

Verified

Excellent professional service

I had a good initial experience dealing with Faye Hornby today, she really was a credit to herself and the CEL Solicitors. She was patient, listened, explained everything clearly and it was a great experience dealing with this organisation today after such an abhorrent experience with a former employer due to my accident at work.

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Scott

Verified

Paul Carson, CEL Solicitors

Paul Carson was very empathetic, knowledgeable and patient. I was very happy to have had him assigned as my first response advisor by CEL Solicitors.

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0
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Noreen

Verified

Amazing support

I had a call from Paul as I was really struggling with an issue. He was excellent, made me feel that I have the right to feel how I felt. Thank you Paul for explaining how CEL works and I appreciate your kind words.

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0
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Profile image of Anonymous

Anonymous

Verified

Compassionate and understand

Great initial contact really supportive and understanding. Did not judge support provide provided by. Paul Carson

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul, we really appreciate it.

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Profile image of Anonymous

Anonymous

Verified
Fraud Law

File handler leads on scam case once Cel involved

Had a very positive experience reporting that I have been a victim of scam to Matthew Beaumont at Cel Solicitors and that from here on Cel Solisitors will assign me a file handler who will lead the case 100% and hopefully recover the money

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Matthew, we will be sure to share your kind words with him.

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Other Reviews

Profile image of Teresa Jenkins

Teresa Jenkins

Teresa

The experience I've had with CEL Solicitors has been excellent. From the first phone call and emails, I've been able to talk through my experience about my scam in great detail. They've acknowledged all of my calls and emails and have helped me with guiding me on how to download statements, chats,emails etc. Chaunteau Twort, my Solicitor dealing with my case has been excellent in everything! Even offering me more support regarding my mental health! I can't thank them enough! I would highly recommend getting in touch with CEL Solicitors to anyone out there who have suffered trauma relating to loss of money due to scammers.

0
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Iain McAllister

Iain

Thank you Wendy for all your help in the Fraud Recovery

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scott petrie

scott

Paul Carson was very empathetic, knowledgeable and patient. I was very happy to have had him assigned as my first response advisor by CEL Solicitors.

0
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Profile image of Marianna Quinn

Marianna Quinn

Marianna

Paul Carson was my first contact in CEL and he was very helpful and provided his email so I can contact him at any time if I need any information or have any problems. Greatly appreciated in a very difficult time.thank you Marianna

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it.

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Debbie Wilmot

Debbie

Very helpful thank you

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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