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CEL Solicitors

4.9 | 1252 Reviews 1,252 Reviews | Travel - Volcanic ash disruption
16,481 Total Company Reviews info icon Travel - Volcanic ash disruption | info icon 16,481 Total Company Reviews Travel - Volcanic ash disruption | info icon 16,481 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors |
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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

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Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
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Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 1252 Reviews
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Star rating
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Rating

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Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Kerryhaimes

Kerryhaimes

Verified
Consumer

Injury claim

Spoke to Paul Carson today who was polite and friendly and helpful helpful put me at ease when I stated I wasn't sure if was doing right thing about making a claim but Paul assured me that I was

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback about Paul, we will be sure to share your kind words with him and the wider team.

0
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Anonymous

Verified
Consumer

Experience

Paul was really helpful, gentle and also clear and direct with what I was supposed to do.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Omotale Akintokun

Verified
Consumer

Involved in on line trading which I believed was not geninue

I came across CEL Solicitors via face book as I was looking for a solicitors that could assist with my current situation. The gentleman on the platform that introduced CEL Solicitors looked smart. and speaks clearly. After that, Beverly my first point of telephone contact after introducing myself and expressing my concern about on line trading that I was involved which I believed was not genuine, she listened to what I have to say. She speaks clearly, patient and provide re-assurance. For me that goes a long way as I felt kind of relieve inside of me as I was already anxious including the stressful impact about the situations. Beverly explained what kind of service their organisation provide; She also informed me about other agency that will be involved in the matter. Again, she asked me about the impact on myself which was very kind of her. Thereafter, she told me about their charges. Following that, I received email from her as well as email from other agency involved as stated.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for sharing your experience. We’re delighted to hear that Beverly was able to provide clear guidance, reassurance, and support during what we understand was a stressful time for you. Ensuring our clients feel informed and supported throughout the process is a priority, and we appreciate your kind words about our communication and service.

0
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Start

Verified
Consumer

Good start

Paul Carzon was very helpful. Paul Carzon tried to start the process in a very good manner and was very kind and Supportive.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind words with him.

0
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Anonymous

Verified
Consumer

Recovery Claim

Faye explained the process in a clear, and simple language to understand with no jargon or legal terminology. She communicated with compassion and empathy and without me feeling like I am being judged for my circumstances. She presented herself in a professional and clearly a knowledgeable First Responder.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate your kind words about Faye.

0
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Other Reviews

Profile image of Noel McLaughlin

Noel McLaughlin

Consumer

Noel

I had an excellent experience dealing with Paul Carson at CEL Solicitors while setting up my case. From the start, he was incredibly proactive, approachable, and responsive to all of my questions. His manner on our first phone call was reassuring and straightforward. He took the time to clarify the legal details clearly, ensured the onboarding paperwork was straightforward, and made the entire initial process completely stress-free. I highly appreciate his guidance and excellent customer service. Thank you.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback, we will be sure to share your kind words with Paul.

0
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gagik tamanian

Consumer

gagik

Paul Carzon was very helpful

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Olivia Nzomo

Consumer

Olivia

Such a good experience, I am super grateful! Mark Twist was super patient with me and of amazing help.

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this review

0
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Alena Horvathova

Consumer

Alena

Very good

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Tsegay Mengestab

Tsegay Mengestab

Consumer

Tsegay

I spok with poul Carson good customer service

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

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Reviews

4.9 /5 16481 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Cel solicitors the best

Cel solicitors absolutely brilliant thanks to Paul very helpful

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
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Profile image of Sharon Peden

Sharon Peden

Verified

Amazing!

Paul was really nice and super helpful when addressing the issues I had and my case

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul.

0
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Profile image of Mr Johnson

Mr Johnson

Verified
Personal Injury

Cel solicitors

Beverly was very professional and understanding .she explained all details thoroughly and has been a great help. Thanks

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your fantastic feedback.

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Profile image of Anonymous

Anonymous

Verified

Legal support

I have been contacted by Callum Williams and he has been really friendly and understanding

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Mahmuda

Verified

Initial contact -scam victim

My initial contact with Matthew Beaumont has been nothing but reassuring. I hope this amazing communication and transparency continues to the end with a positive outcome.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

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Other Reviews

Profile image of Getrude Afriyie Agyare

Getrude Afriyie Agyare

Getrude

A huge thank you to CJ, he has been brilliant from the very start. His kind, calm approach has given me so much hope, and he always communicates everything in clear, easy-to-understand detail. I never feel confused about how my case is going or what the next steps are. I am extremely grateful for CJ's support, and I look forward to a positive outcome. I would absolutely recommend him.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you so much for your wonderful review and kind words. We're delighted to hear about your positive experience with CJ. Providing clear communication, reassurance, and support throughout the process is something we take great pride in, so it's fantastic to know CJ has helped you feel informed and hopeful every step of the way. Your recommendation means a great deal to us. We wish you all the very best with your case and look forward to helping you achieve a positive outcome.

0
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Mike Kenyon

Mike

good advice communication in clear manner

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Mohammed Rahman

Mohammed Rahman

Mohammed

⭐⭐⭐⭐⭐ I had an excellent experience with Paul Carson. From the very first conversation, he provided a fast, efficient and highly professional service. He responded quickly, listened carefully to my concerns and explained everything in a clear and easy-to-understand way. Paul was knowledgeable, patient and genuinely cared about helping me. He answered all of my questions without making me feel rushed and gave me confidence throughout the process. His communication was outstanding, and his prompt responses made a stressful situation much easier to deal with. It’s rare to receive customer service of this standard. Paul is a real credit to the firm, and I wouldn’t hesitate to recommend him to anyone looking for expert legal advice and exceptional client care. Thank you again, Paul, for your outstanding support and first-class service.

0
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Teresa Jenkins

Teresa

The experience I've had with CEL Solicitors has been excellent. From the first phone call and emails, I've been able to talk through my experience about my scam in great detail. They've acknowledged all of my calls and emails and have helped me with guiding me on how to download statements, chats,emails etc. Chaunteau Twort, my Solicitor dealing with my case has been excellent in everything! Even offering me more support regarding my mental health! I can't thank them enough! I would highly recommend getting in touch with CEL Solicitors to anyone out there who have suffered trauma relating to loss of money due to scammers.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you so much for your kind words and recommendation. We're pleased to hear that you felt supported throughout your journey and that Chaunteau provided both exceptional legal guidance and compassionate care. Your feedback means a great deal to our team, and we wish you all the very best moving forward.

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Profile image of Iain McAllister

Iain McAllister

Iain

Thank you Wendy for all your help in the Fraud Recovery

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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