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CEL Solicitors

4.9 | 1151 Reviews 1,151 Reviews | Deposit Disputes
16,510 Total Company Reviews info icon Deposit Disputes | info icon 16,510 Total Company Reviews Deposit Disputes | info icon 16,510 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

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Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
this review

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 1151 Reviews
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Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Cel solicitors the best

Cel solicitors absolutely brilliant thanks to Paul very helpful

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
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Mr Johnson

Verified
Personal Injury

Cel solicitors

Beverly was very professional and understanding .she explained all details thoroughly and has been a great help. Thanks

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your fantastic feedback.

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Linda

Verified
Personal Injury

Fell over Fire Hydrant cover

Paul Carson and the Solicitors very prompt in contacting me helping me every step off the way couldn't fault them my experience with them Absolutely Brilliant helped put my mind at ease and very supportive

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it and we wish you all the best with your claim and recovery.

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Omotale Akintokun

Verified
Consumer

Involved in on line trading which I believed was not geninue

I came across CEL Solicitors via face book as I was looking for a solicitors that could assist with my current situation. The gentleman on the platform that introduced CEL Solicitors looked smart. and speaks clearly. After that, Beverly my first point of telephone contact after introducing myself and expressing my concern about on line trading that I was involved which I believed was not genuine, she listened to what I have to say. She speaks clearly, patient and provide re-assurance. For me that goes a long way as I felt kind of relieve inside of me as I was already anxious including the stressful impact about the situations. Beverly explained what kind of service their organisation provide; She also informed me about other agency that will be involved in the matter. Again, she asked me about the impact on myself which was very kind of her. Thereafter, she told me about their charges. Following that, I received email from her as well as email from other agency involved as stated.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for sharing your experience. We’re delighted to hear that Beverly was able to provide clear guidance, reassurance, and support during what we understand was a stressful time for you. Ensuring our clients feel informed and supported throughout the process is a priority, and we appreciate your kind words about our communication and service.

0
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Gbolahan

Verified
Housing & Property

Deposit claim

CEL Solicitors helped me reclaim my rental deposit after my landlord was refusing to return it. The team was proactive, knowledgeable about tenancy deposit schemes, and very reassuring throughout. Great communication and a successful outcome - I’d use them again without hesitation. All thanks to Melissa Moulsdale.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback about Melissa, we will be sure to share your kind feedback with her.

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Other Reviews

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awosunle gbolahan

Housing & Property

awosunle

CEL Solicitors helped me reclaim my rental deposit after my landlord was refusing to return it. The team was proactive, knowledgeable about tenancy deposit schemes, and very reassuring throughout. Great communication and a successful outcome - I’d use them again without hesitation. All thanks to Melissa Moulsdale.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback about Melissa, we will be sure to share your kind feedback with her.

0
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Ray Bonehill

Consumer

Ray

I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we will be sure to share your kind words with Chaunteau.

0
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Muhammad Furqan Ahmad

Consumer

Muhammad

CEL Solicitors are a great team of professionals speciallay Mr. Ciaran Sharkey. He is handling my case very well with a professional manner.

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Shana Brown

Consumer

Shana

My solicitor Wendy has been an absolute help. She reached out to the relevant persons to ensure that I got my money back. She was consistent, transparent and kept me in the loop of everything!

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback about Wendy, we will be sure to pass this to her. We are pleased to hear that you were able to recover your money. Thank you for choosing CEL Solicitors.

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Heather Mackay

Consumer

Heather

Faye Hornby was very helpful and shared all the relevant information

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

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Reviews

4.9 /5 16510 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Suzie Sheldon

Suzie Sheldon

Verified

Crypto fraud

Thank you Beverley. Your compassion and calm approach was greatly appreciated. I look forward to working with you. Suzie.

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Abrar

Verified

Spoke to Paul Carson

I had a great experience with the solicitors and would highly recommend them. I spoke to Paul, who was professional, friendly, and very helpful throughout. He took the time to explain everything clearly and made the whole process straightforward. Excellent service – thank you, Paul!

0
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Profile image of Anonymous

Anonymous

Verified

FRD216690

They answered my query immediately and gave me hope that I would recover my funds.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we wish you the best of luck with your ongoing claim.

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Profile image of Eileen Brookes

Eileen Brookes

Verified

What to do if you've been scammed

So far its been good Callum who i spoke to was listening and taking note of what I said

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

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Dominic

Verified
Financial Crime Law

Quick response and professional handling

I submitted my claim and was impressed to receive a call from Paul Carlson within a few hours. He was polite, highly professional, and supportive as he took time to carefully walk through my cryptocurrency fraud claim. This made the initial process feel less stressful.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind feedback with him and the wider team.

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Other Reviews

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Nick Swift

Nick

Cel solicitors absolutely brilliant thanks to Paul very helpful

0
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Manisha Patel

Manisha

Helpful and listened to my situation able to offer good guidance and help

0
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Profile image of rahiabdullah69

rahiabdullah69

rahiabdullah69

Was calling to talk about my scam and I was met with a very gentle man mark twist and he let me explain in detail what had happened to me and clearly stated everything that was going to happen and would happen after I made a case and honestly I was a bit scared to talk about what embarrassingly happened to me but I didn’t feel judged and honestly would recommend the company and mark twist to talk to. Thank you

0
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SABEEND V C

SABEEND

I have been contacted by Callum Williams and he has been really friendly and understanding

0
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Melody Attah

Melody

Beverly' s kindness and professionalism during our conversation made a huge difference in my emotional well-being. I made the right choice in contacting CEL solicitors.

0
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