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CEL Solicitors

5.0 | 62 Reviews 62 Reviews | Insurance Law
16,180 Total Company Reviews info icon Insurance Law | info icon 16,180 Total Company Reviews Insurance Law | info icon 16,180 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Neil

Neil

Fraud Law

Neil

"Thoroughly recommend CEL. Got money back for me from a scam that I thought I had lost for good. They were very efficient and caring from the start and kept me informed all the way through the process. Natasha Mason was brilliant and couldn't praise her enough. My thanks to all involved in recovering"

Profile image of Joh

Joh

Consumer

Joh

"After submitting my report, Paul responded immediately and offered very friendly, helpful service. His professionalism and quick action really stood out and made a stressful situation much smoother. Highly appreciated."

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

5.0 /5 62 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

The firm specialises in fraud, scam and recovery work (including crypto and personal injury follow‑up), demonstrating clear expertise and efficient case handling. Clients praise swift, informative onboarding, transparent fee explanations and regular updates. Valued soft skills include empathy, patience, non‑judgemental listening, professionalism, clear communication and reassurance; advisers are described as polite, caring, supportive and approachable, which helps reduce stress and restore clients’ confidence.

professional
empathetic
patient
helpful
reassuring
clear communication
trustworthy
efficient
responsive
non‑judgemental

ReviewSolicitors Review List

Profile image of Aldo

Aldo

Verified
Consumer

Mr Gordon

Easy to understand, gave me reassurance that they would take care of my claim in a excellent manner

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Anonymous

Verified
Fraud Law

I felt my claim for this case of mine was genuine.

I am very happy with the professionalism of my phone conversation with Fay Hornby and also happy with CEL Sollicitors company had excepted to deal with my case.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we will share your kind words with Faye and the wider team.

0
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Anonymous

Verified
Consumer

Lost and regain

Having putting in my claim Paul Carson, has been very intrumental in providing the necessary guidance and understanding in what has happen to me and how the team strive to getting back what there customers have lost.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we appreciate the kind words you have said about Paul.

0
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Baber khan

Verified
Consumer

For trustpilot

My experience has been nothing short of professional and sympathetic after bad and false experiences in trying to recover my losses by Paul Carson who was my case handler.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we will be sure to share your kind words with Paul and the wider team.

0
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Linda

Verified
Consumer

False claims

Very clear well spoken and polite. Very helpful and understanding

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Other Reviews

Profile image of David York

David York

Consumer

David

Prompt reply to my enquiry

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Mike Linsell

Consumer

Mike

I would thoroughly recommend CEL solicitors ‘Chaunteau Twort’ for your problems etc if you have been a victim of a scammer. Professional company, they know what is going on to many victims. Trustworthy and economical company.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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ana maria carrinho

Consumer

ana

I received the call as promised, and Callum Williams was very polite. He asked me for details about what had happened to me and, in the end, explained clearly how things would proceed. I was quite satisfied.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we will be sure to pass your kind words to Callum.

0
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Claire Arnold

Consumer

Claire

Paul Carson was great on the phone went through my claim and the process swiftly and explained everything I wanted to know

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your fantastic feedback.

0
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sree ram sayeesh

Personal Injury

sree

Excellent service from Mark Twist. He was very knowledgeable and efficient in reviewing the details of my accident. Great communication and very professional.

0
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Reviews

4.9 /5 16180 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

The firm specialises in fraud, scam and recovery work (including crypto and personal injury follow‑up), demonstrating clear expertise and efficient case handling. Clients praise swift, informative onboarding, transparent fee explanations and regular updates. Valued soft skills include empathy, patience, non‑judgemental listening, professionalism, clear communication and reassurance; advisers are described as polite, caring, supportive and approachable, which helps reduce stress and restore clients’ confidence.

professional
empathetic
patient
helpful
reassuring
clear communication
trustworthy
efficient
responsive
non‑judgemental

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Straight Forward

Very brief and to the point. A pleasant conversation and heartening.

0
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Profile image of David Fletcher

David Fletcher

Verified
Fraud Law

Teview

Everyone so far has been very professional

0
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Profile image of Katie

Katie

Verified

Excellent help

Had paul carson as my advisor and he was excellent , very efficiant and very kind

0
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Profile image of Paul

Paul

Verified
Fraud Law

Paul

Start is well so hopefully we go through all of it and get what we are here for ,also the conversation was good thank you for the support .

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it.

0
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Profile image of Patricia Rea-Woodhouse

Patricia Rea-Woodhouse

Verified
Fraud Law

Getting my money back

I spoke to Callum Williams, who was courteous and professional, asking the right questions without me feel ashamed. He made me feel I was in good hands explaining my eligibility for their service and inspired confidence in me that I would be able to get my money back eventually.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to share your experience about Callum, we will be sure to share your kind words with him.

0
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Other Reviews

Profile image of dona farrow

dona farrow

dona

Good service from Paul

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for you great feedback, we will be sure to share your kind words with Paul.

0
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Okubay Tesfagabir

Okubay

Paul carson is helpful and polite man thanks

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Profile image of Hasnan Abdul

Hasnan Abdul

Hasnan

Paul was really nice and helped with my issue

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your lovely feedback.

0
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William Augustus Davies

William

A very professional team.. Callum Williams is excellent at what he does

0
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Elizabeth Miller

Elizabeth

My first contact with CEL was Paul who was very pleasant and professional and put me at ease, would definitely recommend CEL

0
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