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CEL Solicitors

4.9 | 1151 Reviews 1,151 Reviews | Recoveries
16,563 Total Company Reviews info icon Recoveries | info icon 16,563 Total Company Reviews Recoveries | info icon 16,563 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

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this review

Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
this review

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 1151 Reviews
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Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, crypto and bank dispute handling, tenancy and personal injury matters, and efficient case set‑up. Reviewers value prompt, clear communication, procedural knowledge and proactive case management. The team is repeatedly described as professional, compassionate and non‑judgemental, offering patience, empathy, reassurance and clear, jargon‑free explanations. Clients highlight helpfulness, responsiveness, honesty about next steps and timelines, and a calming, supportive manner that restores confidence during stressful situations.

professional
helpful
empathetic
clear communication
knowledgeable
responsive
supportive
patient
reassuring
compassionate

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Claim

Callum Williams was really helpful patient guy going through what i had to do for my claim

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we will be sure to share your kind feedback with Callum.

0
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Dominic

Verified
Financial Crime Law

Quick response and professional handling

I submitted my claim and was impressed to receive a call from Paul Carlson within a few hours. He was polite, highly professional, and supportive as he took time to carefully walk through my cryptocurrency fraud claim. This made the initial process feel less stressful.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind feedback with him and the wider team.

0
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Profile image of Anonymous

Anonymous

Verified
Fraud Law

File handler leads on scam case once Cel involved

Had a very positive experience reporting that I have been a victim of scam to Matthew Beaumont at Cel Solicitors and that from here on Cel Solisitors will assign me a file handler who will lead the case 100% and hopefully recover the money

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Matthew, we will be sure to share your kind words with him.

0
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Linda

Verified
Personal Injury

Fell over Fire Hydrant cover

Paul Carson and the Solicitors very prompt in contacting me helping me every step off the way couldn't fault them my experience with them Absolutely Brilliant helped put my mind at ease and very supportive

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it and we wish you all the best with your claim and recovery.

0
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Profile image of Anonymous

Anonymous

Verified
Consumer

Recovery Claim

Faye explained the process in a clear, and simple language to understand with no jargon or legal terminology. She communicated with compassion and empathy and without me feeling like I am being judged for my circumstances. She presented herself in a professional and clearly a knowledgeable First Responder.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate your kind words about Faye.

0
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Other Reviews

Profile image of Pippa B

Pippa B

Pippa

Matt was helpful, informative and helpful with information

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Dominic McEwen

Dominic

I submitted my claim and was impressed to receive a call from Paul Carlson within a few hours. He was polite, highly professional, and supportive as he took time to carefully walk through my cryptocurrency fraud claim. This made the initial process feel less stressful.

0
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David York

Consumer

David

Prompt reply to my enquiry

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Profile image of Mike Linsell

Mike Linsell

Consumer

Mike

I would thoroughly recommend CEL solicitors ‘Chaunteau Twort’ for your problems etc if you have been a victim of a scammer. Professional company, they know what is going on to many victims. Trustworthy and economical company.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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ana maria carrinho

Consumer

ana

I received the call as promised, and Callum Williams was very polite. He asked me for details about what had happened to me and, in the end, explained clearly how things would proceed. I was quite satisfied.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we will be sure to pass your kind words to Callum.

0
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Reviews

4.9 /5 16563 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, crypto and bank dispute handling, tenancy and personal injury matters, and efficient case set‑up. Reviewers value prompt, clear communication, procedural knowledge and proactive case management. The team is repeatedly described as professional, compassionate and non‑judgemental, offering patience, empathy, reassurance and clear, jargon‑free explanations. Clients highlight helpfulness, responsiveness, honesty about next steps and timelines, and a calming, supportive manner that restores confidence during stressful situations.

professional
helpful
empathetic
clear communication
knowledgeable
responsive
supportive
patient
reassuring
compassionate

ReviewSolicitors Review List

Profile image of John Okeefe

John Okeefe

Verified

My investment

Very good progress and glad I did it. The agent was very professional from John.

0
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Profile image of Anonymous

Anonymous

Verified
Fraud Law

Excellent

Looking forward to recover my money back

Legal experts tagged in
this review

0
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John MacLeod

Verified

CEL assistance

I spoke with Fay today and she was most helpful and sympathetic regarding my case. Feel much better since speaking with her.

Legal experts tagged in
this review

0
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Profile image of Anonymous

Anonymous

Verified

Claim

Callum Williams was really helpful patient guy going through what i had to do for my claim

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we will be sure to share your kind feedback with Callum.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Paul Carson

After speaking to paul about my Crypto service that i beleive was not genuine. I was very happy with the way he dealt with it.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about Paul, we are glad that you are happy with his service.

0
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Other Reviews

Profile image of John Cox

John Cox

John

I used CEL to assist with a scam issue regarding my bank account. On their advice I informed the fraud department of my bank who were extremely helpful. Although CEL contacted the bank on my behalf I spent a great deal of my time in resolving the issue. This issue did not proceed to the financial ombudsman as my Bank took full responsibility and refunded the full amount in question. CEL (within their terms of agreement ) invoiced fees of approximately 33% of the total repaid by the bank. I consider this to be a disproportionate amount in relation to their involvement in the matter

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your review. We are currently looking into both your feedback and your file. We have tried to contact you to discuss this directly and will provide a full response once our review has been completed.

0
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Taio

Taio

It was a good experience. Grace was very helpful

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Bop Lecobombop

Bop Lecobombop

Bop

(Translated by Google) Hello, Head of Law Office. I am your client, and today I am here to express my sincere gratitude to my lawyer, Melisa. I am deeply grateful for everything you have done for me. Melisa has always cared for and supported me in my work and in overcoming the difficulties I have faced. She has always given me a positive perspective and helped me throughout my case. I hope that the senior management at your office will appreciate and acknowledge Melisa's efforts. She has done an excellent job, and I am happy to have met such a wonderful lawyer. I hope she will be highly regarded and given a good rating by the senior management because people facing similar difficulties as me desperately need Melisa's help. I am very grateful and thankful to Melisa from the bottom of my heart. Thank you to the senior management at your office for reading this. (Original) Xin chào người đứng đầu văn phòng luật sư tôi là khách hàng của các bạn và hôm nay tôi lên đây muốn cảm ơn luật sư của tôi Melisa thật lòng tôi cảm ơn sâu sắc đến Melisa cảm ơn bạn vì những điều bạn đã làm cho tôi Melisa luôn quan tâm và hỗ trợ tôi trong công việc cũng như những khó khăn mà tôi đã và đang trải qua những khó khăn Melisa cũng nào cũng cho tôi một góc nhìn tích cực và giúp đỡ tôi trong quá trình hồ sơ của mình . Tôi hy vọng những người cấp cao ở văn phòng sẽ đánh giá cao và ghi nhận được công sức của Melisa trong công việc cô ấy làm rất tốt tôi cảm thấy hạnh phúc đã gặp được một người luật sư tốt như cô ấy . Tôi mong răng cô ấy sẽ được các cấp cao đánh giá và cho cô ấy điểm cao vì những người đang gặp những bế tắc như tôi rất cần đến Melisa tôi rất biết ơn và cảm ơn Melisa bằng cả tấm lòng của tôi . Cảm ơn những cấp cao ở văn phòng đã đọc

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you so much for your kind and heartfelt review. We truly appreciate you taking the time to share your experience. We are delighted to hear that Melissa was able to support and guide you throughout your case. Your kind words and recognition mean a great deal, and we will be sure to share your feedback with Melissa and our team. We wish you all the very best for the future.

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Emma Smith

Emma

I spoke to Paul Carson today who was professional, understanding and very helpful. I was provided with useful information on strategies scammers use and what to look out for. Paul explained the next steps of the process and when I would next be contacted.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind words with him.

0
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Amanda Partridge

Amanda

Thank you Matthew you have been a great help.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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