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CEL Solicitors

4.9 | 122 Reviews 122 Reviews | Personal Injury
17,078 Total Company Reviews info icon Personal Injury | info icon 17,078 Total Company Reviews Personal Injury | info icon 17,078 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.8/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

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Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

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Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30 (Open)
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 122 Reviews
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Clients say

What clients say about CEL Solicitors

The firm is praised for its expertise in fraud and scam recovery, financial claims, medical negligence, and personal injury matters, with clients also noting help on landlord-related disputes. Reviewers value the team’s clear guidance through complex processes, quick response times, and strong knowledge of case steps and timescales. The firm is consistently described as professional, patient, compassionate and reassuring, with staff taking time to listen, explain matters simply, and make clients feel at ease and well supported throughout.

Very helpful
Clear explanations
Professional service
Patient and understanding
Prompt communication
Reassuring support
Friendly manner
Excellent customer service
Knowledgeable advice
Empathetic approach

ReviewSolicitors Review List

Profile image of Jon

Jon

Verified
Consumer

Accident at work

Paul.was very helpful in completing my form much appreciated

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A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Charlotte Deacon

Verified
Personal Injury

Injury

Very helpful and very understandable Listen to everything I explain and great knowledge and information

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

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Anonymous

Verified
Personal Injury

Highly recommended

John O'Keefe handled my case really quickly and efficiently. I would definitely recommend

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Darren

Verified

Car accident

Paul carson Seemed very helpful perlite wel mannered very determined in helping me

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Anonymous

Verified
Personal Injury

Injury at work claim

Faye was been very attentive and helpful concerning my injury and claim.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Other Reviews

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Andrew Husband

Personal Injury

Andrew

Was great and got all my details of that accident and ready to get the claim under way

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Michael Hollingworth

Housing & Property

Michael

Paul carrson supported at my lowest when my landlord turned on me after tripping and falling on his property

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Carol Campbell

Personal Injury

Carol

I have never at use a solicitor before. I had a accident no fault of my own so I googled local solicitors in Liverpool. Sell came up so I tried them first time. They were very helpful and explained everything that it wouldn't cost me anything to put in a claim

A representative from Cheshire Estate And Legal Limited responded to this review

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Lisa Stokes

Personal Injury

Lisa

Amazing 🤩 I rang CEL regarding a medical negligence complaint and have dealt with them previously and they were incredibly helpful This situation regarding negligence has changed my life from a delay in a cancer diagnosis and spoke to Paul Carson he was incredibly helpful understanding and just kind to which he made my entire situation seem important and I’m happy that they are taking my case on to get this dealt with and help me as I cannot work life has changed so much that I’ll never be me again and the help they could get me will ultimately help this change and ease my situation A huge thank you to Paul door making things happen and being human x

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind words with him. We are truly sorry to hear what you have been through, and we wish you the best of luck with your claim.

0
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vali suleman

Consumer

vali

An experienced people are working at this practice and in my case I was kept informed from start to finish . My case handler has kept me informed and contactable . Although it was a slow process but because the third party was taking time to respond and my case handler pushed them to respond. Once the defendant admitted the liability and I was informed by my case handler straight away and arranged all necessary paper work right from obtaining the medical reports/ consent forms signed and sent to my GP and preparing medical reports from the professional medics and after my approval it was sent to the defendant. I was taken care from start to the conclusion! I would recommend this practice for their potential accidents issues to be dealt with care and professionally . Thank you for looking after me !!🕋🙏

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it. We will be sure to share your feedback with the team.

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Reviews

4.9 /5 17078 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

The firm is praised for its expertise in fraud and scam recovery, financial claims, medical negligence, and personal injury matters, with clients also noting help on landlord-related disputes. Reviewers value the team’s clear guidance through complex processes, quick response times, and strong knowledge of case steps and timescales. The firm is consistently described as professional, patient, compassionate and reassuring, with staff taking time to listen, explain matters simply, and make clients feel at ease and well supported throughout.

Very helpful
Clear explanations
Professional service
Patient and understanding
Prompt communication
Reassuring support
Friendly manner
Excellent customer service
Knowledgeable advice
Empathetic approach

ReviewSolicitors Review List

Profile image of Shaheen Rimjee

Shaheen Rimjee

Verified

Staff was very understanding

The staff understand me and listen to me very calmly.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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Anonymous

Verified

Claims

Wonderful experience. So empathetic and guided me so well

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your positive feedback.

0
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Anonymous

Verified

Beverly was so gentle and patient even when I broke down in tears.

Beverly is very empathic. Beverly spoke with me all through the sad explanation. She was very patient with me, I have anxiety attacks and sometimes broke down in tears because of the shame of talking about how I was deceived at my age. She built up my confidence gradually until I felt I could speak. Any time I closed up she becomes patient and gentle, these people are trained to know how to get money off people. They know one's vulnerability and are trained to use this emotions against you. Beverly repeated the questions and explained anything I did not understand and helped me move forward with my complaints. She explained the process it would take and a realistic timeline to get results. Beverly helped me remember things I had tried to lock away from my mind.

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A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time and leaving this lovely review about Beverly. We will be sure to share your kind words with her.

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Anonymous

Verified

Friendly and Professional

Callum Williams was extremely professional and informative together with being friendly and relaxed in explaining things to me.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Callum.

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Anonymous

Verified

Professional staff

Paul on the staff did a great job of understanding the case talked over on the call.He was intelligent and understood the dire situation that I had with the fraud case.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about Paul, we really appreciate it.

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Other Reviews

Profile image of Justin Thomas

Justin Thomas

Justin

Callum Williams was extremely professional and informative together with being friendly and relaxed in explaining things to me.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Callum.

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Jamie Wright

Jamie

The initial phonecall went by professionally and got to the point on time

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Peter Snow

Peter

It just made me feel that i could get my money back Callum Williams of CELL SOLICITORS

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Edmund Broadbent

Edmund

Beverly of CEL solicitors was very helpful, knowledgeable and sympathetic to my scam problems

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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Jake Charlotte

Jake

Mathew was great help with my current situation would recommend his services

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