CEL Solicitors  logo

CEL Solicitors

4.9 | 185 Reviews 185 Reviews | Professional Negligence
16,617 Total Company Reviews info icon Professional Negligence | info icon 16,617 Total Company Reviews Professional Negligence | info icon 16,617 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

Visit website
CEL Solicitors |
CEL Solicitors  gallery image 1
CEL Solicitors  gallery image 2
CEL Solicitors  gallery image 3
CEL Solicitors  gallery image 2
CEL Solicitors  gallery image 3
CEL Solicitors  gallery image 3
CEL Solicitors  gallery image 5

ReviewSolicitors Suitability Check

See availability

Expertise

Costs


Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

Legal experts tagged in
this review

Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
this review

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 185 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, crypto and bank dispute handling, tenancy and personal injury matters, and efficient case set‑up. Reviewers value prompt, clear communication, procedural knowledge and proactive case management. The team is repeatedly described as professional, compassionate and non‑judgemental, offering patience, empathy, reassurance and clear, jargon‑free explanations. Clients highlight helpfulness, responsiveness, honesty about next steps and timelines, and a calming, supportive manner that restores confidence during stressful situations.

professional
helpful
empathetic
clear communication
knowledgeable
responsive
supportive
patient
reassuring
compassionate

ReviewSolicitors Review List

Profile image of Martin Enright

Martin Enright

Verified

Banks - Lack of Duty of Care

I have just been speaking to a gentleman called Callum Williams at CEL SOLICITORS. He is very knowledgeable and professional. He explained the whole procedure. I cannot thank him enough

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank your for your great feedback about Callum.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Dominic

Dominic

Verified
Financial Crime Law

Quick response and professional handling

I submitted my claim and was impressed to receive a call from Paul Carlson within a few hours. He was polite, highly professional, and supportive as he took time to carefully walk through my cryptocurrency fraud claim. This made the initial process feel less stressful.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind feedback with him and the wider team.

0
Collected on: ReviewSolicitor collection source logo
Profile image of John p

John p

Verified
Consumer

Very professional

Paul Carson was very sympathetic to my cause and explained what was going to happen. Being scammed is not nice and cel solicitors are going to do everything in there power to help me. Very understanding and professional

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your recommendation, we will be sure to share your kind words with Paul. We appreciate that it has been hard what you have been through and our team will do the best they can to get you a positive result.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Blaise Azari

Blaise Azari

Verified
Fraud Law

Money lost though wrong investment

I received a phone call today from Paul Carson Just to hear my sad story regarding my wrong investment. Paul was kind enough to listen to me and asked questions. Paul, thank you for your services and support.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it. We are sorry to hear that you have been through such a struggle however we appreciate the recommendation and wish you all the best in the future.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Ryan Wilson

Ryan Wilson

Verified
Personal Injury

Excellent adivise and service from a very professional, well spoken Lady.

Thank you Faye Hornby for your professional advice and comfoting/ caring manner in helping me with my query and quick response as promised.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we will be sure to share your kind words with Faye.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Mohammed Rahman

Mohammed Rahman

Mohammed

⭐⭐⭐⭐⭐ I had an excellent experience with Paul Carson. From the very first conversation, he provided a fast, efficient and highly professional service. He responded quickly, listened carefully to my concerns and explained everything in a clear and easy-to-understand way. Paul was knowledgeable, patient and genuinely cared about helping me. He answered all of my questions without making me feel rushed and gave me confidence throughout the process. His communication was outstanding, and his prompt responses made a stressful situation much easier to deal with. It’s rare to receive customer service of this standard. Paul is a real credit to the firm, and I wouldn’t hesitate to recommend him to anyone looking for expert legal advice and exceptional client care. Thank you again, Paul, for your outstanding support and first-class service.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
Collected on: Google collection source logo
Profile image of scott petrie

scott petrie

scott

Paul Carson was very empathetic, knowledgeable and patient. I was very happy to have had him assigned as my first response advisor by CEL Solicitors.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, it is great to know that you were happy with Paul's service.

0
Collected on: Google collection source logo
Profile image of Ken Nichol

Ken Nichol

Ken

Excellent advise provided by Paul during my enquiry

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it.

0
Collected on: Google collection source logo
Profile image of edward collins

edward collins

Consumer

edward

Having been scammed for a significant amount I felt a range of emotions from anger to stupidity & shame. CEL Solicitors handled my case with sensitivity & understanding based on experience & professional attitude so I would strongly recommend them.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for sharing your experience. We’re truly sorry to hear what you went through, but we’re glad we could support you with care and professionalism. Your recommendation means a lot to us, and we appreciate your kind words.

0
Collected on: Google collection source logo
Profile image of Mervyn McCook

Mervyn McCook

Consumer

Mervyn

Paul was very helpful in the submission of my scam claim & explained every step of the process in great detail

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your lovely feedback.

0
Collected on: Google collection source logo

Reviews

4.9 /5 16617 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, crypto and bank dispute handling, tenancy and personal injury matters, and efficient case set‑up. Reviewers value prompt, clear communication, procedural knowledge and proactive case management. The team is repeatedly described as professional, compassionate and non‑judgemental, offering patience, empathy, reassurance and clear, jargon‑free explanations. Clients highlight helpfulness, responsiveness, honesty about next steps and timelines, and a calming, supportive manner that restores confidence during stressful situations.

professional
helpful
empathetic
clear communication
knowledgeable
responsive
supportive
patient
reassuring
compassionate

ReviewSolicitors Review List

Profile image of Faye hornsby

Faye hornsby

Verified

Faye horsby

Was very helpful listened to what I had to say

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Paul carson

Very good, very polite and helpful. Also very patient.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

I didn't know what to expect

Being very unsure ,,Faye Hornby completely put me at ease,took time for me to think & recount my accident. Very pleasant young lady ,,made everything clear. Any questions I had were answered step by step. Thanks Faye

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Faye.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Supportive and helpful

It was very helpful and supportive conversation over phone with John O”keefee and Paul Karson

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Very helpful staff

The questions asked were very easy to sanswer, and made me feel at ease.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Jamahl Golland

Jamahl Golland

Jamahl

Good first contact. I spoke to Mark Twist who ran through the full process and fees. He was completely transparent and made everything straightforward and easy to understand.

0
Collected on: Google collection source logo
Profile image of Jane Spooner

Jane Spooner

Jane

Excellente professional solicitors.

0
Collected on: Google collection source logo
Profile image of Eugene Brown Iyawe

Eugene Brown Iyawe

Eugene

Nice experience and easy conversation

0
Collected on: Google collection source logo
Profile image of Charlie Davidson

Charlie Davidson

Charlie

Spoke to John O'Keefe about an incident i was involved in for the first time, no pressureing me he reassured me about the procedure of it all, and explained very detailed about it all, excellent asset for the team at CEL solicitors. Thank you, Charlie

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we will be sure to share your kind words with him.

0
Collected on: Google collection source logo
Profile image of Winston-leroy Alleyne

Winston-leroy Alleyne

Winston-leroy

Great experience so far very helpful

0
Collected on: Google collection source logo

Can This Law Firm Assist You?

Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

See availability
Check expertise
Estimate Costs
Clear