Quentin Mullins
Lacked basic knowledge, received conflicting advice
I was very disappointed with my experience with Excello Law and David Greenhalgh (Employment Partner) I approached the firm for specialist employment-law advice concerning my position as a contractor. I was surprised by how limited the solicitor’s knowledge of employment law as it applied to contracting appeared to be. More concerning was the change in advice. During two telephone calls, I specifically questioned whether there were genuinely grounds worth pursuing. I did not want to incur further legal fees if there was no realistic pathway. I was repeatedly given the impression that there was and agreed to further work on that basis. However, when it came to actually developing that potential pathway, I received an email saying that the solicitor did not think there was a viable way forward after all. That left me extremely dissatisfied. I had specifically raised this question before incurring further fees, so the reversal made me feel that I had been encouraged to continue spending money on advice that ultimately went nowhere. There was then a dispute over the bill. The solicitor initially sought payment for three hours of work; after I challenged the amount, this was reduced to two hours. I have now paid the principal invoice in full, although I still believe I received very poor value for money. I paid the invoice late because I have been out of work for six months. Despite the underlying dispute over the fees and the fact that the principal invoice has now been paid in full, the firm is pursuing additional interest and late-payment charges. Overall, I found the experience frustrating and disappointing. I approached a specialist employment lawyer because I wanted clear, informed advice before spending money pursuing something further. Instead, I felt the advice changed materially after I had incurred additional fees, and I would not use the firm again.