Lilac Law Ltd logo

Lilac Law Ltd

4.9 | 374 Reviews 374 Reviews | Housing & Property
424 Total Company Reviews info icon Housing & Property | info icon 424 Total Company Reviews Housing & Property | info icon 424 Total Company Reviews

Suite 2, Fourth Floor, One Derby Square, Liverpool, Merseyside, L2 9QR

Accepting new clients

Suite 2, Fourth Floor, One Derby Square, Liverpool, Merseyside, L2 9QR

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011023

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Lilac Law Ltd |

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Lilac Law Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Lilac Law Ltd are accredited by

The Law Society accreditation awarded to Lilac Law Ltd
Conveyancing Quality Scheme accreditation awarded to Lilac Law Ltd

Description

At Lilac Law we tailor our services to meet the specific needs and preferences of each of our clients. We offer a customised experience, and our approach aims to enhance the client satisfaction and customer loyalty by making every client feel valued and understood. Lilac Law stands as your dedicated partner in both conveyancing and private client excellence. Our team of expert lawyers handles all aspects of your property transactions, from buying and selling to navigating complex legal issues like compliance with the Building Safety Act 2022. Our experienced private client team handle Wills, Powers of Attorney, Probate, Court of Protection and Trust work with the sensitivity these matters require. We ensure clarity and efficiency at every step, protecting your interests with tailored legal solutions.

Rankings by area of expertise

The rankings below show the areas of expertise that Lilac Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Lilac Law Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Lilac Law Ltd are accredited by

The Law Society accreditation awarded to Lilac Law Ltd
Conveyancing Quality Scheme accreditation awarded to Lilac Law Ltd

Description

At Lilac Law we tailor our services to meet the specific needs and preferences of each of our clients. We offer a customised experience, and our approach aims to enhance the client satisfaction and customer loyalty by making every client feel valued and understood. Lilac Law stands as your dedicated partner in both conveyancing and private client excellence. Our team of expert lawyers handles all aspects of your property transactions, from buying and selling to navigating complex legal issues like compliance with the Building Safety Act 2022. Our experienced private client team handle Wills, Powers of Attorney, Probate, Court of Protection and Trust work with the sensitivity these matters require. We ensure clarity and efficiency at every step, protecting your interests with tailored legal solutions.

Rankings by area of expertise

The rankings below show the areas of expertise that Lilac Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Lilac Law Ltd

Meet the team of Lilac Law Ltd

Contact & Locations - Lilac Law Ltd

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Suite 2, Fourth Floor, One Derby Square, Liverpool, Merseyside, L2 9QR

Reviews

4.9 /5 374 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Lilac Law Ltd

Clients praise the firm for specialist conveyancing, remortgage and residential property work, noting efficiency, technical competence and reliable handling of complex or time‑sensitive transactions. Valued soft skills include clear, prompt communication, approachability, patience (especially with first‑time buyers), professionalism, empathy and proactive follow‑through. Reviewers highlight responsiveness, attention to detail, digital/electronic convenience and a supportive, reassuring manner that reduces stress.

clear communication
very responsive
friendly staff
professional service
efficient process
attention to detail
proactive chasing
helpful guidance
stress‑reducing
digital onboarding

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Housing & Property

House purchase

Lilac Law have been nothing but extraordinary with helping me with my house purchase. I am beyond grateful for the help and support they offered. I’ll be forever grateful.

Legal experts tagged in
this review

from Lilac Law Ltd

Thank you so much for trusting us with your home purchase, and we wish you a lifetime of happiness in your new house!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Keith Malcolm  Hull

Keith Malcolm Hull

Verified
Housing & Property

remorgage

I would have appreciated an initial phone call to introduce yourselves as i did not know you were going to act on our behalf.

Legal experts tagged in
this review

from Lilac Law Ltd

We will use your valuable feedback to improve our onboarding process for future clients. We hope everything is now in order with your remortgage, Keith, and we wish you the very best.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Poppy Bond

Poppy Bond

Verified
Housing & Property

House purchase

From day 1 Steph kept in contact with us on a regular basis and always responded to emails quickly. As first time buyers we didn’t know what to expect but the whole process felt smooth and organised and any questions we had were promptly answered. There were a couple of minor issues at the beginning of the process with incorrect titles and names being added to documents we had to sign but this was resolved quickly and was apologised for. There was also a misunderstanding with the deposit amount just before completion however upon doing some research it seems other people have had the same issue with the same mortgage provider where some information was unclear, rather than it being the solicitors fault. This was also resolved extremely quickly and Steph called us to reassure us that everything had gone through. I would 100% recommend Lilac Law to others as I found them very transparent and responsive.

Legal experts tagged in
this review

from Lilac Law Ltd

We also deeply appreciate your balanced feedback. Handling minor document corrections swiftly and stepping in to clarify complex mortgage provider details at the final hour is exactly what a great solicitor does. Your kind recognition of Steph's hard work means the world to us. All the very best to you as you settle into your new home!

0
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Profile image of Theo

Theo

Verified
Housing & Property

Brilliant customer service

Exceptional conveyancing service! My solicitor Steph is incredibly proactive, responding the same day or sooner. She explains the entire moving process clearly and simply. I will absolutely use her again if I ever move house. Highly recommended!

Legal experts tagged in
this review

from Lilac Law Ltd

We are so glad Steph made the whole process feel clear and simple for you. We would love to help you again if you ever decide to move in the future, but for now, enjoy settling into your new home, Theo!

0
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Profile image of Anonymous

Anonymous

Verified
Housing & Property

Property Purchase

Stephanie was amazing throughout our property purchase journey, from the first call to completion day & beyond. Every update was clear, prompt & nothing was too much. We wound highly recommended Stephanie to friends & family. Thank you Stephanie for all your extra efforts & getting us into our lovely new home.

Legal experts tagged in
this review

from Lilac Law Ltd

What a fantastic compliment to Stephanie! Thank you so much for taking the time to share this. We know how much effort goes into getting a property purchase over the line, and Stephanie truly is a star for going above and beyond for you. All the very best in your new home!

0
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Other Reviews

Profile image of Jordan Field

Jordan Field

Jordan

Unfortunately my experience of lilac law has been nothing short of shoddy. As first time buyers of a property it's not the easiest process to learn and understand. Our first real experience with them was being asked to sign and date a document to show our boundary line.The document barely showed the property and was cut off. Complete lack of attention to detail and no apology provided when questioned. Sadly this made the process more stressful as I no longer trusted anything they provided and with hindsight should have gone with a different solicitors. Unfortunately due to a bad survey the house purchase fell through and a frankly outrageous final invoice was issued. Fine whatever it is what it is. Then a month later I get an email saying sorry you still owe 192 pound. I queried this and have been told the price quoted didn't include vat. However this also does not add up which I'm about to further dispute. Lilac were recommended by tembo and this experience has tarnished not only my perception of themselves but also of the trustworthiness of Tembo themselves. NEW BUYERS BEWARE. My experience has been they have no care, no attention to detail and if you want someone to support you with the process, do not go with Lilac law

0
Collected on: Google collection source logo
Profile image of Umut Bektas

Umut Bektas

Housing & Property

Umut

Excellent service from Stephanie Iddon - Steph was reliable, responsive and worked with good humour throughout my sale process. Really grateful for her assistance on this matter and I would highly recommend working with her!

Legal experts tagged in
this review

from Lilac Law Ltd

Thank you for the fantastic recommendation, Umut! We're delighted that Steph made your sale process so smooth by being reliable, responsive, and working with great humour throughout. Your recommendation is greatly valued, and your kind words have been proudly passed along to Steph and the conveyancing team.

0
Collected on: Google collection source logo
Profile image of Martina Churton

Martina Churton

Martina

I recently used this firm for my house purchase and had a great experience throughout. Ben was particularly helpful—professional, responsive, and always clear in his communication. The whole process was handled efficiently, with regular updates and quick responses to any questions. It made what can be a stressful process feel straightforward and well managed. I’d happily recommend Ben and the team to anyone looking for reliable and professional services.

from Lilac Law Ltd

Dear Martina. Thank you for your kind feedback. We’re delighted to hear that Ben and the team provided a professional, responsive, and efficient service throughout your house purchase, and that clear communication and regular updates helped make the process feel straightforward and well managed. We really appreciate your recommendation.

0
Collected on: Google collection source logo
Profile image of Amin Afshar

Amin Afshar

Amin

Ben Clensy at Lilac Law has been great to deal with, helped with our completion and is very communicative. Overall my experience has been great. Ben has always responded to my phone calls or called me back very soon, unlike other solicitor's firms which are difficult to get through. We pushed to get the sale completed a couple of weeks earlier which Ben helped us to achieve. We were referred to Lilac Law by Tembo and I'm glad they did. The price of the service is reasonable. The onboarding was online so no paperwork to fill in which made it fast and easy. Completion and witness via DocuSign was a massive bonus, no having to print out tens of legalise pages, sign and mail them by hand. A small bit of feedback is after onboarding to send an email to the client to let them know you'll be in touch soon, and check the total for the figures for completion fees, which clients should be double checking anyway. Overall great service and highly recommended.

from Lilac Law Ltd

Thank you for your feedback and recommendation. We’re delighted to hear that Ben provided a communicative and proactive service, helping you achieve an earlier completion and making the process as smooth as possible. We appreciate your constructive suggestions, which we will certainly take on board as we continue to improve.

0
Collected on: Google collection source logo
Profile image of Rose Buchanan

Rose Buchanan

Housing & Property

Rose

Thanks Lilac Law. I have used this company previously and had excellent service. Communication was great and they kept me up to date. Sellers side were dragging their heels sometimes , however Lilac Law were always proactive. I am currently using them for an issue I have with a lease and again communication is great. Thank you to all the team at Lilac Law, can highly recommend.

from Lilac Law Ltd

Thank you, Rose, for your continued trust and kind feedback. We’re delighted to hear that you’ve consistently received excellent service from the team, with clear communication and proactive support throughout your matters.

0
Collected on: Google collection source logo

Reviews

4.9 /5 424 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Lilac Law Ltd

Clients praise the firm for specialist conveyancing, remortgage and residential property work, noting efficiency, technical competence and reliable handling of complex or time‑sensitive transactions. Valued soft skills include clear, prompt communication, approachability, patience (especially with first‑time buyers), professionalism, empathy and proactive follow‑through. Reviewers highlight responsiveness, attention to detail, digital/electronic convenience and a supportive, reassuring manner that reduces stress.

clear communication
very responsive
friendly staff
professional service
efficient process
attention to detail
proactive chasing
helpful guidance
stress‑reducing
digital onboarding

ReviewSolicitors Review List

Profile image of Martin Norman  Bone

Martin Norman Bone

Verified

HOUSE SALE

WE HAVE JUST COMPLETED ON A HOUSE SALE THAT WAS MANAGED BY ELAINE AT LILAC LAW. WHAT NORMALLY IS A STRESSFUL EXPERIENCE HAS BEEN MADE ALMOST PAINLESS BY ELAINE AND THE TEAM. THEY HAVE COMMUNICATED WITH US ALL THE WAY THROUGH THE PROCESS AND HAVE ALWAYS BEEN AVAILABLE IF WE NEEDED TO SPEAK WITH THEM. THANK YOU TO EVERYONE AT LILAC LAW FOR A FIRST CLASS SERVICE.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Friendly service and easy communication!

Friendly service and easy communication from Susie!

Legal experts tagged in
this review

from Lilac Law Ltd

You really can't beat friendly service and stress-free communication! We are so glad Susie made everything feel easy and straightforward for you. Thanks so much for choosing us!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Housing & Property

House purchase

Lilac Law have been nothing but extraordinary with helping me with my house purchase. I am beyond grateful for the help and support they offered. I’ll be forever grateful.

Legal experts tagged in
this review

from Lilac Law Ltd

Thank you so much for trusting us with your home purchase, and we wish you a lifetime of happiness in your new house!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Keith Malcolm  Hull

Keith Malcolm Hull

Verified
Housing & Property

remorgage

I would have appreciated an initial phone call to introduce yourselves as i did not know you were going to act on our behalf.

Legal experts tagged in
this review

from Lilac Law Ltd

We will use your valuable feedback to improve our onboarding process for future clients. We hope everything is now in order with your remortgage, Keith, and we wish you the very best.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Jey Wise

Jey Wise

Verified

Superb!

Steph took over our case and we felt a weight off of our shoulders! She was so communicative, friendly and helpful every step of the way.

Legal experts tagged in
this review

from Lilac Law Ltd

Thank you for placing your trust in Steph and our firm. Please don't hesitate to reach back out if we can ever assist you again in the future. All the very best, Jey!

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Jordan Field

Jordan Field

Jordan

Unfortunately my experience of lilac law has been nothing short of shoddy. As first time buyers of a property it's not the easiest process to learn and understand. Our first real experience with them was being asked to sign and date a document to show our boundary line.The document barely showed the property and was cut off. Complete lack of attention to detail and no apology provided when questioned. Sadly this made the process more stressful as I no longer trusted anything they provided and with hindsight should have gone with a different solicitors. Unfortunately due to a bad survey the house purchase fell through and a frankly outrageous final invoice was issued. Fine whatever it is what it is. Then a month later I get an email saying sorry you still owe 192 pound. I queried this and have been told the price quoted didn't include vat. However this also does not add up which I'm about to further dispute. Lilac were recommended by tembo and this experience has tarnished not only my perception of themselves but also of the trustworthiness of Tembo themselves. NEW BUYERS BEWARE. My experience has been they have no care, no attention to detail and if you want someone to support you with the process, do not go with Lilac law

0
Collected on: Google collection source logo
Profile image of Umut Bektas

Umut Bektas

Housing & Property

Umut

Excellent service from Stephanie Iddon - Steph was reliable, responsive and worked with good humour throughout my sale process. Really grateful for her assistance on this matter and I would highly recommend working with her!

Legal experts tagged in
this review

from Lilac Law Ltd

Thank you for the fantastic recommendation, Umut! We're delighted that Steph made your sale process so smooth by being reliable, responsive, and working with great humour throughout. Your recommendation is greatly valued, and your kind words have been proudly passed along to Steph and the conveyancing team.

0
Collected on: Google collection source logo
Profile image of Martina Churton

Martina Churton

Martina

I recently used this firm for my house purchase and had a great experience throughout. Ben was particularly helpful—professional, responsive, and always clear in his communication. The whole process was handled efficiently, with regular updates and quick responses to any questions. It made what can be a stressful process feel straightforward and well managed. I’d happily recommend Ben and the team to anyone looking for reliable and professional services.

from Lilac Law Ltd

Dear Martina. Thank you for your kind feedback. We’re delighted to hear that Ben and the team provided a professional, responsive, and efficient service throughout your house purchase, and that clear communication and regular updates helped make the process feel straightforward and well managed. We really appreciate your recommendation.

0
Collected on: Google collection source logo
Profile image of Amin Afshar

Amin Afshar

Amin

Ben Clensy at Lilac Law has been great to deal with, helped with our completion and is very communicative. Overall my experience has been great. Ben has always responded to my phone calls or called me back very soon, unlike other solicitor's firms which are difficult to get through. We pushed to get the sale completed a couple of weeks earlier which Ben helped us to achieve. We were referred to Lilac Law by Tembo and I'm glad they did. The price of the service is reasonable. The onboarding was online so no paperwork to fill in which made it fast and easy. Completion and witness via DocuSign was a massive bonus, no having to print out tens of legalise pages, sign and mail them by hand. A small bit of feedback is after onboarding to send an email to the client to let them know you'll be in touch soon, and check the total for the figures for completion fees, which clients should be double checking anyway. Overall great service and highly recommended.

from Lilac Law Ltd

Thank you for your feedback and recommendation. We’re delighted to hear that Ben provided a communicative and proactive service, helping you achieve an earlier completion and making the process as smooth as possible. We appreciate your constructive suggestions, which we will certainly take on board as we continue to improve.

0
Collected on: Google collection source logo
Profile image of Rose Buchanan

Rose Buchanan

Housing & Property

Rose

Thanks Lilac Law. I have used this company previously and had excellent service. Communication was great and they kept me up to date. Sellers side were dragging their heels sometimes , however Lilac Law were always proactive. I am currently using them for an issue I have with a lease and again communication is great. Thank you to all the team at Lilac Law, can highly recommend.

from Lilac Law Ltd

Thank you, Rose, for your continued trust and kind feedback. We’re delighted to hear that you’ve consistently received excellent service from the team, with clear communication and proactive support throughout your matters.

0
Collected on: Google collection source logo

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