Lilac Law Ltd logo

Lilac Law Ltd

4.9 | 394 Reviews 394 Reviews | Housing & Property
482 Total Company Reviews info icon Housing & Property | info icon 482 Total Company Reviews Housing & Property | info icon 482 Total Company Reviews

Suite 2, Fourth Floor, One Derby Square, Liverpool, Merseyside, L2 9QR

Accepting new clients

Suite 2, Fourth Floor, One Derby Square, Liverpool, Merseyside, L2 9QR

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011023

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Lilac Law Ltd |

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Lilac Law Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Lilac Law Ltd are accredited by

The Law Society accreditation awarded to Lilac Law Ltd
Conveyancing Quality Scheme accreditation awarded to Lilac Law Ltd

Description

At Lilac Law we tailor our services to meet the specific needs and preferences of each of our clients. We offer a customised experience, and our approach aims to enhance the client satisfaction and customer loyalty by making every client feel valued and understood. Lilac Law stands as your dedicated partner in both conveyancing and private client excellence. Our team of expert lawyers handles all aspects of your property transactions, from buying and selling to navigating complex legal issues like compliance with the Building Safety Act 2022. Our experienced private client team handle Wills, Powers of Attorney, Probate, Court of Protection and Trust work with the sensitivity these matters require. We ensure clarity and efficiency at every step, protecting your interests with tailored legal solutions.

Rankings by area of expertise

The rankings below show the areas of expertise that Lilac Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Lilac Law Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Lilac Law Ltd are accredited by

The Law Society accreditation awarded to Lilac Law Ltd
Conveyancing Quality Scheme accreditation awarded to Lilac Law Ltd

Description

At Lilac Law we tailor our services to meet the specific needs and preferences of each of our clients. We offer a customised experience, and our approach aims to enhance the client satisfaction and customer loyalty by making every client feel valued and understood. Lilac Law stands as your dedicated partner in both conveyancing and private client excellence. Our team of expert lawyers handles all aspects of your property transactions, from buying and selling to navigating complex legal issues like compliance with the Building Safety Act 2022. Our experienced private client team handle Wills, Powers of Attorney, Probate, Court of Protection and Trust work with the sensitivity these matters require. We ensure clarity and efficiency at every step, protecting your interests with tailored legal solutions.

Rankings by area of expertise

The rankings below show the areas of expertise that Lilac Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Wills, Trusts & Probate

Wills and LPA

"Natalie was excellent and extremely professional she was understanding and explained everything with care and consideration something which I thought would be a daunting task made incredibly easy by Natalie I would recommend her to everyone! John and Norma"

Solicitors tagged in
this review

Profile image of Julian

Julian

Verified
Housing & Property

Outstanding Service from Stephanie Iddon and the Team at Lilac Law

"​I cannot thank Stephanie Iddon and the team at Lilac Law enough for all their help with my Right to Buy purchase. From the very beginning of the process, the team was incredibly professional and dedicated, setting a wonderful tone right from the start."

Legal experts tagged in
this review

Meet the team of Lilac Law Ltd

Meet the team of Lilac Law Ltd

Contact & Locations - Lilac Law Ltd

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Suite 2, Fourth Floor, One Derby Square, Liverpool, Merseyside, L2 9QR

Reviews

4.9 /5 394 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Lilac Law Ltd

Clients praise the firm’s residential conveyancing expertise, including house purchases and sales, first-time buyer support, remortgages, shared ownership, Right to Buy and more complex transactions. Reviews consistently highlight prompt communication, clear explanations, thoroughness and strong attention to detail. The team is described as professional, efficient, proactive and knowledgeable, often going above and beyond to keep matters moving and reduce stress. Clients also value their friendliness, patience, reassurance and approachable manner, with many saying they felt well supported and informed throughout.

Excellent communication
Quick responses
Kept informed
Professional service
Friendly team
Clear explanations
Stress-free process
Efficient handling
Patient support
Went above beyond

ReviewSolicitors Review List

Profile image of Balvinder Kaur Mehmi

Balvinder Kaur Mehmi

Verified

Brilliant 🤩

Dawn was amazing, very happy with the service and support given to help with our first house, no matter how stressful it was, she helped us through it from start to finish. Thank you Dawn for everything. Would really recommend the firm, no issues or any problems, very understanding and straight forward, brilliant service.

Legal experts tagged in
this review

0
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Profile image of Anonymous

Anonymous

Verified

Perfect Service

There was a slight hiccup at the start in getting a solicitor allocated to us, we were lost in the system and had to phone a few times for someone to manually get into the account and allocate. Once we had Dawn on our case it was nothing short of excellent service. The case was not straight forward with the extensive checks showing we required indemnity insurance which Dawn explained thoroughly our options. The communication was exceptional, we knew the status at all times with many check ins and Dawn could articulate all legal jargon in a way we could easily follow. We would 100% recommend and would use Lilac Law again.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Nadia

Nadia

Verified
Housing & Property

Brilliant!

Steph and Lilac Law were absolutely fantastic in helping us with our home purchase. Her responses were very quick, she answered all our questions extremely thoroughly and she is clearly very professional and knowledgeable. Thank you so much!

Legal experts tagged in
this review

from Lilac Law Ltd

Thank you for your kind feedback. We are delighted to hear that Steph provided such responsive and knowledgeable support throughout your purchase. It is wonderful to know that her guidance gave you confidence during the process.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Cameron

Cameron

Housing & Property

Brilliant solicitors for our house purchase

We recently used Lilac Law for the purchase of our first house and could not recommend them enough. Our Solicitor, Stephanie, was excellent throughout the process, being easily reachable by phone and responding very quickly to all our emails and enquiries. They helped make the process as simple as possible.

Legal experts tagged in
this review

from Lilac Law Ltd

Thank you, Cameron, for your kind feedback. We are pleased to hear that Stephanie made your first home purchase as straightforward as possible. Congratulations on your new home, and we hope you enjoy settling in.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Shannon Oliver

Shannon Oliver

Housing & Property

Highly recommend Lilac Law!

Lilac Law were recommended by our mortgage advisor and we are so glad we went with them. Ethan and his team have been absolutely amazing throughout the entire house buying process and he went above and beyond with helping us in every step of the way as first time home buyers. He answered all of our questions and made sure we understood everything that we needed to and nothing seemed like it was too much hassle as Ethan was always lovely and happy to help. We will definitely be using Lilac Law in the future! Thank you so much for making buying our first home a relatively stress free (as much as it can be šŸ™‚) and quick experience!

Legal experts tagged in
this review

from Lilac Law Ltd

Thank you, Shannon, for your thoughtful feedback. We are delighted to hear that Ethan and the team provided such reassuring support throughout your first home purchase. We really appreciate your recommendation and look forward to assisting you again in the future.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Shannon Oliver

Shannon Oliver

Housing & Property

Shannon

Lilac Law were recommended by our mortgage advisor and we are so glad we went with them. Ethan and his team have been absolutely amazing throughout the entire house buying process and he went above and beyond with helping us in every step of the way as first time home buyers. He answered all of our questions and made sure we understood everything that we needed to and nothing seemed like it was too much hassle as Ethan was always lovely and happy to help. We will definitely be using Lilac Law in the future! Thank you so much for making buying our first home a relatively stress free (as much as it can be šŸ™‚) and quick experience!

Legal experts tagged in
this review

from Lilac Law Ltd

Shannon, choosing Lilac Law for your first home purchase is something we are very pleased to have been part of. Ethan and the team will be delighted to know that their support helped make the experience feel manageable and reassuring. We look forward to assisting you again in the future.

0
Collected on: Google collection source logo
Profile image of Giedvile Kara

Giedvile Kara

Housing & Property

Giedvile

Susie Lennard has been absolutely brilliant and went above and beyond when working on our house purchase. She took over from another solicitor after they became absent from the firm. While we understand that such things can be out of anyone’s control, during this time we received no updates from Lilac Law and were left waiting for around two weeks, feeling ignored and worried, until we eventually received an email from Susie explaining that she would be taking over our case. From that point onwards, Susie worked incredibly hard to help us complete our purchase as quickly as possible. As first-time buyers, we really appreciated how clearly she explained the process and the professional advice she gave us throughout. She was always incredibly helpful, responsive and supportive, and we are very grateful for all her hard work. We have given 4 stars because of the lack of communication and support from Lilac Law during the initial two weeks with our first solicitor. However, once Susie took over our case, she was fantastic and went above and beyond to get everything back on track. We would highly recommend Susie to anyone looking for a solicitor!

Legal experts tagged in
this review

from Lilac Law Ltd

Congratulations on your first home, Giedvile! Thank you for your honesty regarding the start of your process; we take that on board, and we're so pleased Susie was able to step in, reassure you, and push your purchase through smoothly to completion.

0
Collected on: Google collection source logo
Profile image of Immy Gill

Immy Gill

Housing & Property

Immy

Amazing service - Craig and Ethan were extremely helpful with all our questions, quick at responding and moved our house sale along quickly! 10/10 service, thank you again!

Legal experts tagged in
this review

from Lilac Law Ltd

What wonderful feedback, Immy, thank you! It is brilliant to know that Craig and Ethan delivered an amazing service and made the entire process so smooth and swift for you. We deeply appreciate your trust in our firm and wish you every success moving forward!

0
Collected on: Google collection source logo
Profile image of Jordan Field

Jordan Field

Housing & Property

Jordan

Unfortunately my experience of lilac law has been nothing short of shoddy. As first time buyers of a property it's not the easiest process to learn and understand. Our first real experience with them was being asked to sign and date a document to show our boundary line.The document barely showed the property and was cut off. Complete lack of attention to detail and no apology provided when questioned. Sadly this made the process more stressful as I no longer trusted anything they provided and with hindsight should have gone with a different solicitors. Unfortunately due to a bad survey the house purchase fell through and a frankly outrageous final invoice was issued. Fine whatever it is what it is. Then a month later I get an email saying sorry you still owe 192 pound. I queried this and have been told the price quoted didn't include vat. However this also does not add up which I'm about to further dispute. Lilac were recommended by tembo and this experience has tarnished not only my perception of themselves but also of the trustworthiness of Tembo themselves. NEW BUYERS BEWARE. My experience has been they have no care, no attention to detail and if you want someone to support you with the process, do not go with Lilac law

Reply by profile image of Lorna Ferguson

Lorna Ferguson

Thank you for your feedback, whilst we acknowledge the oversight in the document attachment you refer which was a technical error with computer software, we understand this was swiftly resolved the same day and resent. I also understand the error in your invoicing confirming a further payment was due has been rectified. We have actioned your feedback within our team.

2
Collected on: Google collection source logo
Profile image of Umut Bektas

Umut Bektas

Housing & Property

Umut

Excellent service from Stephanie Iddon - Steph was reliable, responsive and worked with good humour throughout my sale process. Really grateful for her assistance on this matter and I would highly recommend working with her!

Legal experts tagged in
this review

from Lilac Law Ltd

Thank you for the fantastic recommendation, Umut! We're delighted that Steph made your sale process so smooth by being reliable, responsive, and working with great humour throughout. Your recommendation is greatly valued, and your kind words have been proudly passed along to Steph and the conveyancing team.

0
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Reviews

4.9 /5 482 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Lilac Law Ltd

Clients praise the firm’s residential conveyancing expertise, including house purchases and sales, first-time buyer support, remortgages, shared ownership, Right to Buy and more complex transactions. Reviews consistently highlight prompt communication, clear explanations, thoroughness and strong attention to detail. The team is described as professional, efficient, proactive and knowledgeable, often going above and beyond to keep matters moving and reduce stress. Clients also value their friendliness, patience, reassurance and approachable manner, with many saying they felt well supported and informed throughout.

Excellent communication
Quick responses
Kept informed
Professional service
Friendly team
Clear explanations
Stress-free process
Efficient handling
Patient support
Went above beyond

ReviewSolicitors Review List

Profile image of Balvinder Kaur Mehmi

Balvinder Kaur Mehmi

Verified

Brilliant 🤩

Dawn was amazing, very happy with the service and support given to help with our first house, no matter how stressful it was, she helped us through it from start to finish. Thank you Dawn for everything. Would really recommend the firm, no issues or any problems, very understanding and straight forward, brilliant service.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Perfect Service

There was a slight hiccup at the start in getting a solicitor allocated to us, we were lost in the system and had to phone a few times for someone to manually get into the account and allocate. Once we had Dawn on our case it was nothing short of excellent service. The case was not straight forward with the extensive checks showing we required indemnity insurance which Dawn explained thoroughly our options. The communication was exceptional, we knew the status at all times with many check ins and Dawn could articulate all legal jargon in a way we could easily follow. We would 100% recommend and would use Lilac Law again.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Steph was amazing!

We had a great experience with Steph, she was extremely responsive and reassuring throughout the process.

Legal experts tagged in
this review

from Lilac Law Ltd

We are delighted to hear that Steph provided such responsive and reassuring support throughout your matter. Thank you for taking the time to share your feedback.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Nadia

Nadia

Verified
Housing & Property

Brilliant!

Steph and Lilac Law were absolutely fantastic in helping us with our home purchase. Her responses were very quick, she answered all our questions extremely thoroughly and she is clearly very professional and knowledgeable. Thank you so much!

Legal experts tagged in
this review

from Lilac Law Ltd

Thank you for your kind feedback. We are delighted to hear that Steph provided such responsive and knowledgeable support throughout your purchase. It is wonderful to know that her guidance gave you confidence during the process.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Cameron

Cameron

Housing & Property

Brilliant solicitors for our house purchase

We recently used Lilac Law for the purchase of our first house and could not recommend them enough. Our Solicitor, Stephanie, was excellent throughout the process, being easily reachable by phone and responding very quickly to all our emails and enquiries. They helped make the process as simple as possible.

Legal experts tagged in
this review

from Lilac Law Ltd

Thank you, Cameron, for your kind feedback. We are pleased to hear that Stephanie made your first home purchase as straightforward as possible. Congratulations on your new home, and we hope you enjoy settling in.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Shannon Oliver

Shannon Oliver

Housing & Property

Shannon

Lilac Law were recommended by our mortgage advisor and we are so glad we went with them. Ethan and his team have been absolutely amazing throughout the entire house buying process and he went above and beyond with helping us in every step of the way as first time home buyers. He answered all of our questions and made sure we understood everything that we needed to and nothing seemed like it was too much hassle as Ethan was always lovely and happy to help. We will definitely be using Lilac Law in the future! Thank you so much for making buying our first home a relatively stress free (as much as it can be šŸ™‚) and quick experience!

Legal experts tagged in
this review

from Lilac Law Ltd

Shannon, choosing Lilac Law for your first home purchase is something we are very pleased to have been part of. Ethan and the team will be delighted to know that their support helped make the experience feel manageable and reassuring. We look forward to assisting you again in the future.

0
Collected on: Google collection source logo
Profile image of Giedvile Kara

Giedvile Kara

Housing & Property

Giedvile

Susie Lennard has been absolutely brilliant and went above and beyond when working on our house purchase. She took over from another solicitor after they became absent from the firm. While we understand that such things can be out of anyone’s control, during this time we received no updates from Lilac Law and were left waiting for around two weeks, feeling ignored and worried, until we eventually received an email from Susie explaining that she would be taking over our case. From that point onwards, Susie worked incredibly hard to help us complete our purchase as quickly as possible. As first-time buyers, we really appreciated how clearly she explained the process and the professional advice she gave us throughout. She was always incredibly helpful, responsive and supportive, and we are very grateful for all her hard work. We have given 4 stars because of the lack of communication and support from Lilac Law during the initial two weeks with our first solicitor. However, once Susie took over our case, she was fantastic and went above and beyond to get everything back on track. We would highly recommend Susie to anyone looking for a solicitor!

Legal experts tagged in
this review

from Lilac Law Ltd

Congratulations on your first home, Giedvile! Thank you for your honesty regarding the start of your process; we take that on board, and we're so pleased Susie was able to step in, reassure you, and push your purchase through smoothly to completion.

0
Collected on: Google collection source logo
Profile image of RJ

RJ

A client

Great service! Collette kept me updated and responded quickly, without delay. Very thorough and professional. Thank you.

Legal experts tagged in
this review

from Lilac Law Ltd

Hi, we are pleased to hear that Collette provided such a dependable service. It is reassuring to know that you felt well looked after throughout your matter. We appreciate you taking the time to leave your feedback.

0
Collected on: Google collection source logo
Profile image of Immy Gill

Immy Gill

Housing & Property

Immy

Amazing service - Craig and Ethan were extremely helpful with all our questions, quick at responding and moved our house sale along quickly! 10/10 service, thank you again!

Legal experts tagged in
this review

from Lilac Law Ltd

What wonderful feedback, Immy, thank you! It is brilliant to know that Craig and Ethan delivered an amazing service and made the entire process so smooth and swift for you. We deeply appreciate your trust in our firm and wish you every success moving forward!

0
Collected on: Google collection source logo
Profile image of Jordan Field

Jordan Field

Housing & Property

Jordan

Unfortunately my experience of lilac law has been nothing short of shoddy. As first time buyers of a property it's not the easiest process to learn and understand. Our first real experience with them was being asked to sign and date a document to show our boundary line.The document barely showed the property and was cut off. Complete lack of attention to detail and no apology provided when questioned. Sadly this made the process more stressful as I no longer trusted anything they provided and with hindsight should have gone with a different solicitors. Unfortunately due to a bad survey the house purchase fell through and a frankly outrageous final invoice was issued. Fine whatever it is what it is. Then a month later I get an email saying sorry you still owe 192 pound. I queried this and have been told the price quoted didn't include vat. However this also does not add up which I'm about to further dispute. Lilac were recommended by tembo and this experience has tarnished not only my perception of themselves but also of the trustworthiness of Tembo themselves. NEW BUYERS BEWARE. My experience has been they have no care, no attention to detail and if you want someone to support you with the process, do not go with Lilac law

Reply by profile image of Lorna Ferguson

Lorna Ferguson

Thank you for your feedback, whilst we acknowledge the oversight in the document attachment you refer which was a technical error with computer software, we understand this was swiftly resolved the same day and resent. I also understand the error in your invoicing confirming a further payment was due has been rectified. We have actioned your feedback within our team.

2
Collected on: Google collection source logo

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