Carpenters Limited

My partner had a no fault car accident Third party admitted liability within 12 weeks very hard for them not to do Partners insurance company chose to use carpenters group Solicitors’s and when I asked for the insurance company to let us use another company we were told that we could not Stuck with the most unprofessional group of people that have the cheek to call themselves Solicitors’s First 6 months they could not even get our house address correct on any correspondence so we had to hassle them and threaten them with legal action against them Partners accident was January 2024 and now it’s October 2026 and she has only just had a consultation with one of their so called medical professionals reference her injuries Medical report has been with Carpenters’s for over 6 weeks and it has not been reviewed by the case handler yet If they ever send you for physiotherapist treatment and the physiotherapist writes a report ask for it because carpenters will not because they have to pay for it If you send it to them they will ignore it because they never requested it, if the physiotherapist recommends further investigation for your injury Carpenters’s will not no, you will have a massive fight on your hands to get anywhere with them There communication skills are atrocious my dog’s could of handled the case with more a professional approach and had it sorted by now

It’s been at court proceedings months and months I’ve asked what’s happening……ignored I asked for interim payment ages ago…..ignored Not very good

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Donna Richards

Today i received a fake debt claim and threats of debt recovery. I have never had any dealings with this shocking company. I have reported them to the Solicitors Regulation Authority for scam behaviour. I tried call but only get a vile rude response and got hung up on. I’m starting legal action against them.

I have found my experience with Carpenters to be extremely frustrating and disappointing. My claim is now around 18 months old, and throughout the process I have experienced repeated delays, poor communication and a lack of clarity regarding what information is required and what stage the claim has reached. The most recent issue involved requests for payslips from before the accident. I explained on several occasions that I had only recently started the job and therefore did not have three months of pre-accident payslips available. Despite providing the documents that were requested from me, I found it very difficult to obtain a clear explanation of what would happen next or how my circumstances would be presented to the other side. What I found most frustrating was the lack of flexibility and the apparent unwillingness to engage with the practical reality of the situation. Rather than feeling listened to, I felt as though the same points were being repeated without addressing the questions I was actually asking. I have always remained polite and cooperative throughout the claim, but I have come away feeling that customer service and communication have been poor. After 18 months, I would have expected a far more efficient and transparent process. Based on my experience, I would not recommend Carpenters.

Very disappointing experience dealing with Carpenters. My road traffic accident was in October 2024 and the other party accepted full liability immediately, so I expected the claim to be handled efficiently. Unfortunately, communication throughout the claim has been extremely poor, with long periods of no updates unless I repeatedly chased them myself. I was assigned a case handler who explained they used an online portal, which initially sounded positive, however they rarely appeared to check or use it properly as messages and correspondence went unanswered for months. I was repeatedly asked for the same information and documents over and over again, including requests for evidence that simply did not exist. The handling of my claim has been particularly frustrating. I was given incorrect advice regarding attending an appointment, which resulted in me losing income. I was initially told this loss could be claimed back, only to later be told it could not. There were repeated mistakes and inconsistent advice throughout the process. Despite the claim being ready to submit to the other party for over a year, they still have not submitted it despite my repeated chasing. They changed my case handler during the process, but nothing improved. I have made numerous formal complaints which were either ignored or not properly addressed, with factual evidence overlooked. Due to the ongoing delays and poor handling of the matter, the Legal Ombudsman is now investigating my complaint and I am in the process of instructing alternative solicitors regarding the losses and issues caused by their handling of my claim. Overall, the process caused unnecessary stress, delay and frustration at a time when I was already dealing with injuries from a road traffic accident. Based on my experience, I would not recommend them.