Matter Type:
Car Accident
Charles
Collected on:
Two years and still no conclusion.
I was injured in a rta early October 21 which the other party admitted liability for. I had a remote medical report in November 2021 and I was sufficiently recovered in January 2022 to start my claim for compensation. It was submitted through the OIC portal (SCNF) and then things went dead after many emails and messages from myself. I was told that my handler hand left Carpenters employment and I had been left in limbo. I was then I was transferred to a new handler. The new handler found that my claim had been submitted through the wrong portal. (None of the facts changed). So a year was wasted. I was then transferred to a handler that dealt with the MOJ portal. In February 2023 my claim was resubmitted through the MOJ portal and things went dead again after entering a written complaint I was told that my handler was on maternity leave and I had again been left in limbo. I was then transferred to another handler. I was asked to submit some photos of the scaring caused by the accident in June 23, which I submitted promptly and it took until October 23 for Carpenters to “update” the medical report which, when it arrived, was unchanged. During this protracted process I have sent many emails asking for information about the progress of my case the majority of these Emails have been ignored. I have tried to contact Carpenters Law on the phone but if I managed to get through I have been told that my case handler will contact me which fails to happen.
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