HS Conveyancing

Really good at dealing with what we needed every step of the way

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Dominic Cronshaw

Easy to deal with and explained everything to me in simple none legal jargon

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Andrew Norton

Our experience with Holden Smith started really well, they were friendly and engaged and seemed proactive. Unfortunately this did change somewhat and we ended up having to chase them for updates and news on our sale and purchase. It became difficult to get hold of them sometimes which caused some delays to our process (have to admit; the overall delays were mainly down to our buyer). It got to the point where we had to involve our mortgage advisor (who had recommended them) to get any reply to our emails and phone calls. It actually felt like they were being quite evasive and ignoring multiple requests for callbacks. The portal Holden Smith gave us access to was not any use, we uploaded all documents etc but were still asked to provide these directly and after the first week or so, the portal was never updated making it hard for us to know where things were up to. Lauren (Firth) and Ryanne were good but it was us constantly having to ask them for updates that has made us only give 3 stars. I appreciate they will have been busy on other cases but we feel they could have been far more proactive with us and we were quite underwhelmed by our experience with Holden Smith.

Had 3 different people handling the sale. did not like the attitude of the first employee who was dealing with it, I was going to change solicitor but the manager gave me his word he would be dealing with it in the future. He lied to me as the next time i rang to speak to him i was put through to the same employee with the attitude who told me i didn't need to speak to the manager as he was dealing with it. By this stage i was stuck as i needed a quick sale, so could not really change solicitor with the timescale. The third assistant who got involved was the best of the 3 and did get the sale pushed through on time. Not a good company at all, and the management really need to deal with Tom's attitude and teach him some customer service skills,he has not got any!

Used holden smith in the sale and purchase of property. Had additional documents drawn up at the same time.

Alex Jones handled both our sale and purchase and was highly efficient throughout. He kept us fully updated at every stage and ensured the process moved quickly and smoothly. Thanks to Alex, we didn’t feel stressed at any point. We would definitely use Holden Smith again and wouldn’t hesitate to recommend them to friends and family.

I highly recommend this firm of solicitors they have been amazing! A big thank you to Stephanie Williams and Alexandru Radu who supported me through the sale of my property and the purchase that didn't happen. Your communication and understanding was above and beyond. Another massive thank to the Francesca Graham who assisted us with the purchase of our lovely new home. Once again the level of communication and understanding were superb and if I require a firm of solicitor in the future I will definitely retain your services.

I recently used Holden Smith Law's services to purchase a property for my father. I was very impressed with every aspect. From start to finish communication was excellent, the process was very quick (which is what I specified when appointing them). I was allocated Francesca and she couldn't have been more helpful. I will definitely be using them again in the near future. Excellent service.

Holden Smith did successfully complete the job, though at times I felt I needed to follow up for updates and often received information only after calling or emailing. There was also a delay at the start of the purchase as I needed to pay for searches, which I hadn’t been advised beforehand. That said, there were several positives. When Katie was involved she was always very professional and lovely to deal with. The staff I spoke with on the phone were consistently helpful, and I was usually able to get answers or clear guidance on what to do next quite quickly.

Holden Smith was one of the solicitors recommended to us by our Estate Agents. At first we were a little unsure purely by location. But from the first contact with them everything went very smoothly, we were kept informed of everything along the way, and the website constantly updated on progress. Lauren was our first contact, then latterly, up to completion Michala who dealt with everything professionally and helpful in every way. We would have no hesitation in recommending Holden Smith, if need using them ourselves in the future. Many thanks