It says something when your Mortgage Advisor removes Holden Smith Law from their recommendations list.
Lack of communication, repetitive dishonesty throughout, inability to convey information and constant delays.
Poppy Collins, the Conveyancing Executive, blatantly ignored our emails and calls when she was handed over our case in August 2023.
We never received any updates from her, nor did anyone else for that matter. We had to contact our EA or the vendors themselves to find out about the progression, as Poppy clearly had an inability to convey information.
The entire process has been below standard from start to finish with Holden Smith Law. The lack of communication is appalling and unprofessional. We resorted to writing a formal complaint letter to Holden Smith Law outlining our concerns on 2nd October 2023. Again, we are yet to receive a response regarding our complaint since the entire team are clearly lacking basic communication skills. We will be taking this further as it has caused us undue stress as well as financial distress.
For anyone looking for a conveyancing law firm, do NOT use Holden Smith Law. Save your money and your wasted time chasing them, go elsewhere because these guys arenât worth a penny or the amount of stress they put you under!!