Holden Smith Law Limited

This review is for a different branch.

I didn't ever speak to Nicole Knox, who was supposedly handling our case. Her assistant Eleanor Johnson was always off and never responded to emails or voicemails. I was constantly chasing and never had an estimated exchange/completion date. We were all set to exchange today and then find out Eleanor is on annual leave again and the case won't be handed over - with no prior warning. Made an already stressful situation way more stressful. Wouldn't recommend these guys to my worst enemy. Stop taking on more cases if you can't handle the workload.

This review is for a different branch.

Have just completed on our house sale today 8/5/24 and I have to say the service provided has been brilliant. So helpful and responsive I could not recommend them enough. Thank you so much for making a particularly difficult sale processes so much easier!

This review is for a different branch.

I've now worked with Holden Smith (Nicole, Huddersfield branch) on a number of property transactions in Harrogate (and on this one also Nicole's assistant Eleanor) . Once again, their level of service has been excellent. Compared to other conveyancing solicitors that I have used previously plus those that I've seen on the "other side" of the transaction, they really are a pleasure to work with in terms of quality and timely communication and their general professional approach to concluding the transaction. Would highly recommend their services.

This review is for a different branch.

Very helpful, explained the process all the way through.

This review is for a different branch.

Correspondence was very slow. Requests for information were repeated without explanation or reason. Weeks of delay were caused.

This review is for a different branch.

Clear communication, mostly good functioning tech used for these. Pretty good for getting in touch with and setting an aimed exchange date fairly early on.

This review is for a different branch.

It took over 5 months to complete our sale. We weren't kept in formed unless we called and we were given information of things we needed to produce at very short notice in the last few days before the sale was completed. My sister was told that she needed to provide photo ID to complete the sale, but we were told at the beginning of the sale process there where ways around this as she doesn't hold a passport or photo driving licence. The sale still went through but a lot of stress was caused.

This review is for a different branch.

Holden Smith were recommended by our estate agents. They were very helpful and professional throughout the sale of my mum’s property.

This review is for a different branch.

Deed of Covenenant. I was asked for this document and was not advised that I would not get it back. I paid for it and my name is still on it. When I questioned it I was told you don't want to risk the sale at this stage dont know who my solicitor was only was only dealt with secretary

This review is for a different branch.

Dealing with Holden Smith has been a very comfortable and easy going experience where Nicola Cheesbrough has made me feel totally at ease
Keeping me up to date with everything.
Replying promptly and explaining any queries that I had (fantastic)