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Also known as - HS Conveyancing, Holden Smith Law
Holden Smith Law Limited
have 5 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Holden Smith Law Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Holden Smith Law Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Holden Smith Law Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Holden Smith Law Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Holden Smith Law Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Holden Smith Law Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Holden Smith Law Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Residential Conveyancing
Mark
Collected on:
Extremely poor communication during latter stages of conveyancing and following completion. Emails rarely answered during latter stages of conveyancing and emails after completion for final details not responded to for weeks/months. Phone calls often gone unanswered (phone unanswered at local office) and often had to call multiple times to receives responses to emails
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Jonathan
Collected on:
These were the first solicitors I’ve dealt with regards to a house purchase & will be steering well clear in the future.
There is no information or communication for days, weeks & nearly a whole month.
Multiple times I’ve been told everything was received only to be told weeks later that is not the case or something was wrong.
I had to force the issue multiple times including liaising with the seller to get information from their solicitor on what mine had/hadnt done
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Matthew
Collected on:
Awful service. Avoid this company if you want your house sale/purchase to go smoothly.
1. Our bill of sale relating to our purchase was "lost" so no action was taken on our purchase for a month.
2. Enquiries raised by our buyer in December 2023 were forgotten and not actioned until I chased in February 2024.
3. It took SIX MONTHS for Holden Smith to complete searches and enquiries on our purchase.
4. Our solicitor "forgot" about our agreed completion date 5 days before it was due.
5. Our completion was delayed by several hours because they "lost" the money from our sale and couldn't send it to our purchase. The chain of 4 more houses after us were not able to start until 3pm because of this!
6. Our solicitor refused to answer any of my calls during the entire process. Even when our first attempt at completing fell through and my entire house was loaded onto a removal van she still refused to speak to me.
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Matter Type:
Residential Conveyancing
A
Collected on:
Pathetically bad service, with progress being so slow we were at risk of the house sale falling through. We were assigned a solicitor, Sheraz, to conduct our conveyancing for a house purchase. The first stage of the process (ID checks) took weeks with chasing up from our side. After a month in, Sheraz left the firm and we weren't informed. We were assigned a new solicitor, Kat, who only got in contact after repeated emails from us. Kat was equally neglectful and did not respond to emails in a timely manner. We were informed we needed to start at the first step of the process all over again as Sheraz's work was not trusted. After being ignored again and again, we decided to go with another firm. We were still charged £36 for the ID check.
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Matter Type:
New home purchases and sales
Annie
Collected on:
I didn't ever speak to Nicole Knox, who was supposedly handling our case. Her assistant Eleanor Johnson was always off and never responded to emails or voicemails. I was constantly chasing and never had an estimated exchange/completion date. We were all set to exchange today and then find out Eleanor is on annual leave again and the case won't be handed over - with no prior warning. Made an already stressful situation way more stressful. Wouldn't recommend these guys to my worst enemy. Stop taking on more cases if you can't handle the workload.
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Matter Type:
Residential Conveyancing
Lisa
Collected on:
Have just completed on our house sale today 8/5/24 and I have to say the service provided has been brilliant. So helpful and responsive I could not recommend them enough. Thank you so much for making a particularly difficult sale processes so much easier!
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Matter Type:
Residential Conveyancing
keith
Collected on:
Dealing with Holden Smith has been a very comfortable and easy going experience where Nicola Cheesbrough has made me feel totally at ease
Keeping me up to date with everything.
Replying promptly and explaining any queries that I had (fantastic)
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Verified review
This review has been left by a verified client who used Holden Smith Law Limited.
Matter Type:
Disputed Wills
Christopher,
Collected on:
Great and speedy service from Dominic! Very helpful throughout.
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Verified review
This review has been left by a verified client who used Holden Smith Law Limited.
Andrew,
Collected on:
Mr Cronshaw was willing to go the extra mile to achieve completion in good time to both our and our Tenants satisfaction.
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Ro Ro
Collected on:
Nicola Cheeseborough was extremely difficult to speak to and communicate with via email. Her assistant was far easier as she actually responded and answered the questions in the email. Nicola was always on lunch and even felt it was ok when everyone was trying to confirm if the documents were going to be ready for the next steps so we could all agree a date she felt telling me she was going to check her other emails first was appropriate. My family, including my disabled baby, were nearly homeless!
There was a lot of hand holding and steps taken for Holden Smith because they were very disorganised and delayed. I would have got nowhere and felt even less supported if it wasnt for the estage agent (also legally trained - owner of the estate agent company). He was great at mediating an adjusted agreement between myself and the seller - Nicola was supposed to be doing this...after many many weeks waiting it was done in under an hour when we removed her from the equation!
Fast forward to finally getting the documents - all I do is read them and there are clear errors. One huge. Nicola finally called me and had the audacity to state the information was missed when the current sellers solictors completed the sale and should have been picked up (but failed to realised, she, as my solictor for the purchase this time, should have picked it up - the same responsibility but a real lack of responsibility). This caused a very very very long process entering Deed of variation. Again, contact ceased no updated and the estate agent supported me with updates. Someone senior tried to help Nicola, her name is Julie, but she honestly made things even worse as she failed to read the entire case so was constantly corrected. Despite it written in emails she tried to say the team flagged the concern but one email earlier and she would have seen it was my email that raised this as a question and they then went back review the details before flagging it to the other solictor. I was given documents to sign with a date a few days later for the keys - so it most certainly was not them.
So, the Director was supposed to contact me...twice. They did not.
Then after the prolonged disaster they did not even support with transfering my searches for another property I had to find to another solictor (as obviously our relatiobship and trust was destroyed by this point).
They lost their position on a very well respected list as I was not the only disaster they had. They stopped getting client referrals as they were awful. I hope they learnt to actually do their job - just reading the documents would be a good start.
Safe to say I have directed everyone I know elsewhere. The impact this caused on my family and work life was tremendous and I hope someone conisdering Holden Smith sees this and goes elsewhere. I wish I knew.
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Lauren
Collected on:
Great service from the team at Holden Smith, thank you all
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Not
Collected on:
I’ve experienced buying/selling 4 properties now and I can honestly say Holden Smith have been the best solicitors I’ve dealt with! Katie has been exceptional from start to finish!
Highly recommended!
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Swapnil
Collected on:
I write to express my sincere and heartfelt appreciation and gratitude for your highly professional and competent services, provided in both a friendly and professional manner. Thank you for sorting out house purchase paper work in such a quick and friendly manner. Sara advice us at every step was really good. I will highly recommend to the friend and family to use Holden smith.
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Harlen
Collected on:
Becca and Katie were really helpful and made it a very quick and easy process
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Paul
Collected on:
Just completed the sale and purchase using Holden Smith, great service from Lucy and the team and a particular shout out to Lauren who went out of her way to ensure we completed
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Having worked in various law firms of all shapes and sizes, we knew there was a better way; an easier, more client focused way, to get the law done.
