HS Conveyancing

Absolutely the worst people I have dealt with. If you are looking for honesty and a trustworthy team to get you through the house-buying process, then please avoid these. I had the worst experience ever, and the Branch Manager in Elland is an horrendous person to deal with, who was mainly anonymous and when he was present, either ignored or misled things. I can honestly say that the whole company just want the money. I have made complaints, and nobody even responds to these. Awful Awful Awful!!!!! If you want to feel at ease during the purchase of your property, these are not the people to use.

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Daniel Cox

Martin Crenshaw was excellent in dealing with out house sale.

I have been attempting to purchase a flat since September 2025 and was referred to Holden Smith by the estate agent, Thornley Groves in Manchester. At the outset, Holden Smith appeared professional and competent. Although updates were infrequent, I was not overly concerned as the transaction seemed to be progressing. Once the mortgage offer was issued in October, everything appeared to be on track. On 26th January, I was advised to propose a completion date, which I did—6th February 2026. I then arranged everything necessary in preparation for moving into my new home. Then, on 30th January, I was informed that the lender had recorded a completely different firm of solicitors—one I had never heard of. To Halifax’s credit, they corrected the error and re issued the paperwork within 48 hours. However, the following week I was unable to obtain any updates from either my solicitor, Ahsan, or his assistant, Alexandru. Emails and calls went unanswered. On Monday 9th February, I finally received a response from Brittany, who advised that she would be taking over my transaction going forward. I also informed her at that point that I wished to make a formal complaint regarding how the matter had been handled over the previous weeks. I was advised that I should allow the transaction to proceed and that a complaint could be raised at a later stage, as submitting one now would only cause further delays. Brittany then identified additional enquiries and notified the lender of issues that should have been picked up much earlier in the process. We are now approaching April, and we are still awaiting a response from the sellers’ agents regarding the EWS1 form. I attempted to obtain an update, only to receive an out of office reply from Brittany stating she is not expected to return until mid April. I am once again left at a crossroads, trying to understand whether anyone is progressing my transaction in her absence. I have emailed Alexandru, but as usual, no response has been forthcoming. At this stage, I genuinely do not know whether this transaction will ever complete, or whether I will simply find another property and withdraw altogether. Regardless of the outcome, I will ensure that I make the public aware—via social media and formal channels—of the standard of service provided by Holden Smith. I also intend to raise this matter with the Law Society of England & Wales so that your practices are properly scrutinised and the general public are made aware of the level of customer service you provide.

Brittany Clark dealt with a property transfer for us and she was great - very responsive and really seemed to care about what she was doing

A bumpy start with a member of staff leaving midway through the process, however Martin really pulled out all the stops to get us over the line. Thank you!

Diligent, professional & good communication. Client friendly & reassuring. I shall be using them again & definitely recommend.

Francesca provided me with great support when buying my current home. I found her really responsive, acting quickly to address issues and challenges, and she provided me with high levels of communication so I was fully aware of what was happening at each stage of the process. I'd recommend her to anyone looking for conveyancing in the future.

I am happy to recommend Anna Somerville of Holden Smith Law and should like to advise that during a very protracted house sale Anna kept in touch and was responsive to all my queries throughout. I'll also add that for 90% of this period of time I was based out of the country and some of my earlier more detailed questions related to the signing of the final paperwork whilst not being in the UK. Anna involved the compliance team at this stage and she/ they advised of the way forward in compliance with Land Registry requirements. Full marks and thank you.

I would highly recommend Holden Smith to anyone looking for conveyancing solicitors. They were superb from start to finish throughout our house purchase. The team was always on hand to help, easy to contact whenever needed, and extremely efficient at every stage of the process. Being able to track progress through their app was a real game changer and helped keep us informed throughout. I cannot recommend Tiarny and Francesca highly enough. They handled our case professionally and made what can often be a stressful process a genuinely positive experience. They were proactive in pushing matters forward when other solicitors in the chain were causing delays, and their excellent communication gave us real peace of mind throughout. Thank you both for all your hard work and support. Nathan and Natalie

Lauren was fantastic from start to finish on the sale of our property, extremely professional and efficient whilst always providing confidence in the timescales and process. Would highly recommend.