Francis George Solicitor-Advocate Limited

I approached Francis George with the understanding that the firm had experience and training in domestic abuse and understood the different forms it can take. This was an important factor in my decision to instruct them. My initial solicitor was excellent, and I was very happy with her work. Unfortunately, after she went on maternity leave, my experience changed significantly. There was no direct handover meeting with me, and I found myself repeatedly having to explain my circumstances, the history of the relationship and the dynamics of the domestic abuse I had experienced which I was then charged for. I felt I was paying for time spent repeatedly explaining matters that I had already discussed. Throughout the process, my former partner’s position and tactics would change, requiring me to repeatedly correct the chronology of events and clarify the circumstances. Being trained in domestic abuse I would expect that the firm would recognise the patten of behaviour. Instead… I also found myself having to chase communications and updates, incurring further costs in the process. My principal concern was the lack of timely progression and escalation when it became apparent that matters were not moving forward. I did not expect the firm to make my former partner cooperate or agree to a settlement. I did, however, expect clear advice, effective case management and appropriate escalation when voluntary progress was not being achieved. After approximately nine months, I felt that very little meaningful progress had been made, despite the significant legal costs I had incurred. I ultimately instructed the firm to stop work because I had lost confidence that the situation was progressing as it needed to. I was also deeply disappointed by the tone and substance of the firm’s response to my formal complaint. Having spent a considerable amount of money as a client, I had hoped for a response that more fully engaged with my concerns and the impact of the service I had experienced. I recognise that family proceedings can be complicated and that solicitors cannot control the actions of the other party. My concern is that I did not feel my case was progressed or escalated appropriately when it needed to be. I am bitterly disappointed by my experience and feel let down as a customer. I have referred my complaint to the Legal Ombudsman for independent review.

Sian was very helpful and understanding. Communication was good and easy to understand at all times.

Solicitors tagged in
this review

Sian Kalynka

Excellent service provided, highly recommend,

Legal experts tagged in
this review

Julie Butcher

Julie Butcher, was honest, realistic and would listen to what I was looking to get out of the situation. Dealing with a divorce.is never an easy one, especially when the two parties aren’t getting on. Julie, was patient., willing and forthcoming. Her communication was transparent with regular updates.. Thanks to Julie’s hard working ethics, I am now in a position whereby I have my own home and am now able to see my children more. Thank you.

Legal experts tagged in
this review

Julie Butcher

Megan, Keely, Lydia and Ammaarah all handled a financial order and deed transfer for me. They all worked very quickly with a very high level of professionalism. Would recommend them highly and would work with them again.

Legal experts tagged in
this review

Megan Want

Lydia Holden

Keely Kirkpatrick

Ammaarah Khan

A huge thank you to Asif. He has been really professional over the last year and helped me secure my children's future. I cannot recommend this firm enough.

Solicitors tagged in
this review

Asif Robbani

I (unfortunately) had the need to use the services of Siân at Francis George. She has been fantastic and so helpful at every step of my process. She has communicated well, costs have been in line with what had been detailed and she has always helped me know what the options are, and what the implications may be of a cause of action. I cannot recommend Siân and her colleagues at Francis George highly enough - thank you.

Solicitors tagged in
this review

Sian Kalynka

I cannot thank Julie Butcher & Ross Peters Enough for the service of a long dragged 28 months of family court issues I have used many solicitors in the process of family court and not been satisfied with there service at all what I found with Francis George in Swindon my voice was listened to and heard and my child was Believed to the Attention of the courts !! The communcation between clients and Frances George was always updated of the progress or any concerns you may have they are happy to help and resolve any worries that gives you a good mind set of stress free I can now say I'm very happy with the results the outcome I finally wished for has now come to and end with the help of Frances George solicitor Swindon absolutely highly recommend

Legal experts tagged in
this review

Ross Peters

Julie Butcher

A highly professional and customer focused team of solicitors and support staff. They provide the right help and support according to customer needs. Highly recommended to consider for all your legal needs and help requirements.

Solicitors tagged in
this review

Sian Kalynka

I really cannot recommend Ross Peters enough. Throughout my custody battle he was there to answer any question no matter how small and replied instantly with anything I needed. Communication was fantastic throughout and he guided me through everything. In court, he helped me to reach a final conclusion quickly and I came out with a better result than I ever thought I would have. Thanks to Ross, I can now enjoy regular contact with my children. Should any further issues arise in future, I will not hesitate to get in touch with Ross straight away.