Kel
Two Complaints & STILL IGNORED by Directors Including CEO
The TEAM ARE NOT passionate about giving people a voice & unless you do the work yourself providing them with truth no legal representation would occur. May be the largest legal aid provider but as above in fact, you are ignored not consulted spoken to with very ill manner, Not Professional by any stretch. NO NO They do not excel here at representing society's most vulnerable with care and empathy. My CASE IS THREE YEARS ONGOING WITH MANY SOLICITORS TAKING OVER IVE HAD TO RESEND DOCUMENTS REPEAT MY CASE AND NOTHING COULD BE FURTHER FROM THE TRUTH IM UTTERLY IGNORED NOT CONSULTED EVEN AFTER COMPLAINING TWICE to which it still goes on. I’ve two other cases I’ve disclosed stating I will pay privately take food out of my mouth to do so, told both would be raised again nothing is s done? I’ve contacted the CEO and directors all have ignored me, I’m now going to have to announce the failures via social media and Ombudsman they cannot even get the complaints correct & have offered m, £100.00 (it’s not the answer a person needs legal representation do your job it is not your clients area of knowledge but we are being made to learn and they take the credit? IT IS TRULY CONCERNING & EXTREMELY SIMPLE SICKENING TO ONES CORE WITH THE ADDED STRESS OF TOTAL DISREGARD) All legal matters are stressful but to those suffering and then having to be disregarded by their own Solicitor’s not just one but all, is unacceptable.
A representative from Duncan Lewis Solicitors Ltd responded to this review
Dear Kel Thank you for your review. We are sorry to hear about this. We can confirm that your previous concern was fully investigated, a response was provided and a goodwill offer was made at the time. We did not receive a response to that offer. You were also advised at the time that you had the right to refer the matter to the Legal Ombudsman. Your most recent complaint has been acknowledged and is currently being handled in accordance with our complaints handling procedure. To ensure consistency and a fair outcome, we kindly ask that all correspondence continue through the appropriate complaints channel. We remain committed to resolving this matter and will be in touch once our investigation is complete. Kind regards, Duncan Lewis Solicitors Ltd.
