Richard Orrell
Is this the way things are heading?
I rang the firm on a Monday, explaining that I had a tenant who wanted to re-assign his lease, and was told that they would send me an email so I could send them details. I rang again on Tuesday to check that they had my correct email, and someone would be in contact. By Thursday, having still had no reply, I rang again, and spoke to Stuart. He told me that he would pass it on to his commercial colleague. He then rang back that evening to say that "they did not have the capacity and I would need to find someone else". Considering that I was already an existing client, they had drawn up the original lease only 9 months previously, I find their attitude deplorable. Added to which it had taken them 4 days to communicate. Hardly an efficient organisation, and if that is the way they treat an existing client, it doesn't say much for their long term future. Would I recommend you? Steer well clear!!