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EMG Solicitors

4.3 | 22 Reviews 22 Reviews | Personal Injury
1,185 Total Company Reviews info icon Personal Injury | info icon 1,185 Total Company Reviews Personal Injury | info icon 1,185 Total Company Reviews

Birbeck House, Duke Street, Penrith, Cumbria, CA11 7NA

Accepting new clients

Birbeck House, Duke Street, Penrith, Cumbria, CA11 7NA

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8000037

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EMG Solicitors Review Scores & Client Satisfaction Overview

4.3
Excellent
84%
Value for
Money
82%
Success
Rate
82%
Would
Recommend
Communication 4.4/5
Initial Impressions 4.5/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.2/5

Accreditations

EMG Solicitors are accredited by

Family Mediation accreditation awarded to EMG Solicitors
Mental Health accreditation awarded to EMG Solicitors
Investors in People accreditation awarded to EMG Solicitors

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

EMG Solicitors Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

EMG Solicitors are accredited by

Family Mediation accreditation awarded to EMG Solicitors
Mental Health accreditation awarded to EMG Solicitors
Investors in People accreditation awarded to EMG Solicitors

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of EMG Solicitors

Meet the team of EMG Solicitors

Contact & Locations - EMG Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Birbeck House, Duke Street, Penrith, Cumbria, CA11 7NA

Reviews

4.3 /5 22 Reviews
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Clients say

What clients say about EMG Solicitors

The firm specialises in conveyancing, wills, probate, family law, Court of Protection/deputyship work and commercial documents, with demonstrable expertise in complex property transactions and trust matters. Clients praise clear, knowledgeable legal guidance, efficient execution and good value. Valued soft skills include strong communication, responsiveness, empathy, patience and professionalism; clients highlight approachable, reassuring staff who go the extra mile, keep people informed and provide calm, practical support during stressful or sensitive matters.

Excellent communication
Very professional
Responsive team
Knowledgeable staff
Efficient service
Friendly approach
Went above
Handled sensitively
Kept informed
Great value

ReviewSolicitors Review List

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Anonymous

Verified
Family Law

Lovely experience, lovely person, like a friend actually.

Really lovely, personable and helpful...felt.totally comfortable with her inside.and outside court. I also think its important to say I felt like she believed in my case, thats not a given.

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A representative from EMG Solicitors responded to this review

Thank you for the lovely feedback!

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Anonymous

Verified
Wills, Trusts & Probate

EMG Review

We have little experience of using the services of a solicitor or what these services might cost, but we have no complaints about EMG or Nathan, who was consistently efficient, polite and most helpful.

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A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Anonymous

Verified
Housing & Property

Lack of communication

I had a solicitor I had to chase a number of times with no response to emails, I eventually called to find out what was happening at which point a lovely solicitor called Lauren picked up my case, she was fantastic and corrected and updated lots of information that wasn’t captured initially. Unfortunately I can only score this review on the solicitor that’s pre populated in this for and was the initial solicitor. Lauren redeemed my faith in this firm as months of waiting with also no response or update left me feeling frustrated. Lauren Pearson isn’t in the list for me to recognise as a fantastic solicitor with great communication skills and human, well done Lauren. Unfortunately as this is based on the solicitor I was initially given I’ve scored 1

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A representative from EMG Solicitors responded to this review

Hi, we are sorry to hear of your disappointment in your initial experience, and we thank you for taking the time to give such lovely feedback about Lauren Pearson. We are glad that the team have managed to bring this matter to a successful conclusion. We have already been in touch with you privately. We always take our client feedback seriously at EMG so please feel free to get in touch with the Quality team on 0191 594 0240 or at complaints@emgsolicitors.com if you would like to discuss your comments. Thank you.

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Tracey

Verified
Family Law

great service

Daisy was always professional and friendly when we spoke or met face to face. She was very approachable and responded quickly if I had any queries. I would definitely use this firm again and would recommend to family and friends. Thankyou for your help.

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A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Anonymous

Verified

Too expensive !

Upset about how my case was handled cost me more than I got back ! Which doesn’t seem right somehow ! !

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A representative from EMG Solicitors responded to this review

Thank you so much for this review. We are delighted that you were happy with so many aspects of our service, although we note that you were concerned at the cost, considering the outcome. Litigation is, by its very nature, uncertain, and this can sometimes lead to disappointment. We will take this feedback on board as we strive to continually improve our client experience.

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Other Reviews

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Gary

Gary

Explained the complexities so we could understand them, easy to deal with prompt and professional no hesitation recommending them to others!

A representative from EMG Solicitors responded to this review

Thanks for the review Gary!

0
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Marcus

Marcus

Avoid EMG at all costs!!. Totally incompetent - my experience was of being passed from pillar to post as the solicitor representing me (Julia Middleton) was either constantly on leave or unavailable and then constantly fobbed me off on to other underqualified colleagues (who were equally unaware or out of touch with the details of my case). The firm routinely overcharges for what is extremely poor quality service - including multiple frivolous charge items. Far more focused as a firm on profit generation than they are on customer service - would strongly recommend you look elsewhere. I entrusted my child arrangements case to this firm and its a decision I bitterly regret as they did nothing but let me down from start to finish whilst making exorbitant, excessive and quite frankly extortionate charges for the privilege. I am now seriously considering taking my concerns about their (mal)practice to the ombudsman to investigate further. Do yourself a favour and employ anyone else than these people!!

A representative from EMG Solicitors responded to this review

Dear Marcus, we are sorry to hear of your disappointment. We have already been in touch with you privately.

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Victoria

Commercial Property

Victoria

Without doubt the best firm of solicitors I have ever instructed. Always contactable and responsive. Worth every penny. Could not recommend them enough. Nathan and Vicki

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A representative from EMG Solicitors responded to this review

Thanks for the lovely review Victoria!

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Martin

Martin

Appointment attended today at the Gosforth EMG solicitors office. I have never felt so embarrased, and upset (as paying a client) than I did in my appointment today. The allocated solicitor had not sent me an email asking for initial payment despite having my email and other staff making 3 phone calls to me to set up the appointment. I was then told when the meeting broke down as the solicitor had not read any information I had sent him that he did not think I would pay him anyway. Appalling practice and discrimination.

A representative from EMG Solicitors responded to this review

Hi Martin, thank you for your review. At the time of your initial meeting, we discussed your matter and reviewed all of the documentation you had provided, determining that we would be unable to act. We are sorry that you were disappointed by this and if you would like to discuss this further, please get in touch with Emma on 0191 731 4628.

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Paul

Paul

First time I've used EMG and the service provided was everything you'd expect from solicitors. They were very quick to respond to our query and professional throughout. We are already enquiring about using theirs services for a different matter and would certainly recommend them to others.

A representative from EMG Solicitors responded to this review

Thank you for your kind words Paul.

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Reviews

4.8 /5 1185 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about EMG Solicitors

The firm specialises in conveyancing, wills, probate, family law, Court of Protection/deputyship work and commercial documents, with demonstrable expertise in complex property transactions and trust matters. Clients praise clear, knowledgeable legal guidance, efficient execution and good value. Valued soft skills include strong communication, responsiveness, empathy, patience and professionalism; clients highlight approachable, reassuring staff who go the extra mile, keep people informed and provide calm, practical support during stressful or sensitive matters.

Excellent communication
Very professional
Responsive team
Knowledgeable staff
Efficient service
Friendly approach
Went above
Handled sensitively
Kept informed
Great value

ReviewSolicitors Review List

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Scott Campbell

Verified
Housing & Property

Mortgage

Great help. Would use again and recommend

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Norma Melia

Verified
Housing & Property

Weathered the storm

Despite multiple queries and absurd issues - EMG weathered the storm and guided us to completion in an exceptionally professional manner. This is the second occasion we have requested EMG services and we both would not hesitate to use again.

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Stephen Armstrong

Verified
Wills, Trusts & Probate

Will and inheritance

Nathan sorted out my grandma's will and inheritance for me and my brother. He also facilitated the sale of a house through a partner solicitor. Was always on the end of the phone when needed and very knowledgeable and honest about what was happening and time frames.

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Ayesha

Verified
Housing & Property

House purchase

The purchase of my house was made very easy by the team at EMG solicitors. Gillian Haines and Carrie-Anne Irving were very efficient, approachable and helped me along the way, answering my queries and making sure everything moved smoothly. Thank you so much. I would definitely recommend them to others .

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James Hair

Verified

Best experience

I have used EMG before and they have always been faultless, went the extra mile when dealing with a buyers nightmare solicitor. Also great service from Janet who was always at the end of the phone.

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Other Reviews

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Val Mccreesh

Val

Absolutely brilliant solicitors had the best help from them couldn't be more please highly recommend them

Thanks for the review Val!

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Sarah G

Sarah

If it were possible to leave zero stars, the ranking would still not be low enough. I wouldn’t trust this firm to safeguard the best interests of my dog, let alone those of vulnerable human beings. BE WARNED.

0
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Annette Cuthbertson

Annette

We are so happy with our experience buying a new property with EMG. Ashley and the team were an amazing help.

Thanks for the great reivew Annette!

0
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Jonathan Bray

Jonathan

As always, Sam Edward attended to matters efficiently and promptly with great attention to detail. Very happy with the service received from Sam and the team at EMG!

Thanks for the great review Jonathan!

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Satwant Sodhi

Satwant

This was my first visit here. So far they have been very welcoming and very understanding and knowledgeable about their practices.

Thanks for the review Satwant!

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