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Palmers Law Ltd

4.9 | 109 Reviews 109 Reviews | Writing a Codicil
514 Total Company Reviews info icon Writing a Codicil | info icon 514 Total Company Reviews Writing a Codicil | info icon 514 Total Company Reviews

19 Town Square, Basildon, Essex, SS14 1BD

Accepting new clients

19 Town Square, Basildon, Essex, SS14 1BD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 813805

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Palmers Law Ltd |

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Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
92%
Value for
Money
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.6/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
The Law Society accreditation awarded to Palmers Law Ltd
Trading names:
• Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
90%
Value for
Money
7% above
national average
90%
Success
Rate
8% above
national average
90%
Would
Recommend
9% above
national average
Communication 4.6/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
The Law Society accreditation awarded to Palmers Law Ltd
Trading names:
• Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Palmers Law Ltd

Meet the team of Palmers Law Ltd

Contact & Locations - Palmers Law Ltd

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

19 Town Square, Basildon, Essex, SS14 1BD

Reviews

4.9 /5 109 Reviews
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Rating

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Clients say

What clients say about Palmers Law Ltd

The firm is praised for its expertise in conveyancing, probate, wills, powers of attorney, estate administration, settlement agreements and related legal matters. Clients value the team’s strong technical knowledge, efficiency and ability to handle complex or emotionally difficult cases smoothly. Soft skills are consistently highlighted, including professionalism, responsiveness, clear communication, patience, empathy, approachability and proactive support. Reviewers also appreciate that matters are explained in plain English, with regular updates and a reassuring, client-focused manner throughout.

Clear communication
Proactive updates
Professional service
Helpful guidance
Friendly approach
Efficient handling
Knowledgeable advice
Compassionate support
Easy to understand
Prompt responses

ReviewSolicitors Review List

Profile image of Georgina Barrett

Georgina Barrett

Verified
Wills, Trusts & Probate

Thank you, Louise

Louise was very kind to me, helping me understand everything. Thank you, that seems so normal, but I mean it so much.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with us. It's brilliant to hear that Louise was able to provide you the right support and we will be sure to pass on your kind comments to her. If we can provide you any future advice or guidance, please do not hesitate to get in touch with us again.

0
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Profile image of Angela  Savill

Angela Savill

Excellent service from start to finish.

My mother and I were made executors of my uncle’s Will. When he died, though we had a rough idea of what being an executor entails, we really didn’t know what was expected of us; the process etc. With the guidance, support and expertise of Siobain Moore and her team at Palmerslaw we needn’t have worried. Communication was excellent, no question was too much and explanations were clear. They were at the end of the telephone (or an email). The process, though it took just over a year, was relatively smooth and dealt with sensitively and supportively; understanding we had just lost someone dear to us. We (my mother and I) had used Palmerslaw before when buying our respective houses; both of us had had good experiences so we didn’t hesitate when this situation arose. We would certainly recommend Palmerslaw.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with us. We're very pleased to hear that Siobain and the rest of the team provided you the right support! If we can provide any further advice or guidance, please do get in touch with us.

0
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Profile image of Tracy Butler

Tracy Butler

Verified

My Will

Louise Welch explained and listened to my position and wishes. She was extremely helpful and professional at all times making the process less intimidating and upsetting.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for sharing! We're incredibly pleased to hear that Louise was able to provide you with the service we strive to provide at Palmers Solicitors. If we can provide you any future advice, please do not hesitate to get in touch.

0
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Profile image of Nicola Savage

Nicola Savage

Verified
Wills, Trusts & Probate

Will service

Service and detail was very good along with speed of full service execution

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

It’s great to hear that you had a positive experience with our team! Please let us know if we can help you again in the future.

0
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Profile image of Mr & Mrs H

Mr & Mrs H

Verified
Wills, Trusts & Probate

Will

Very pleasant, professional. Took time to explain everything to us.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Your feedback means a lot to us! Thank you for trusting us to advise, guide and support you.

0
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Other Reviews

Profile image of Eamon Convery

Eamon Convery

Eamon

I would not reccomend Palmers law to anyone in fact i would instruct peoplw to avoid them. My family hired palmers law to oversee the probate estate of a family member in london. We live in Ireland and trusted palmers law to carry out all the necessary legal reqirements associated with this case. They showed tremendous levels of incompentance throughout our exhaustive dealings with them. Continually changing solicitor dealing with our case and ignoring phone calls and letters from us enquiring if they were actually working on the case. Eventually they blundered their way to the end of the process and got everything finished and issued a letter of completion along with their bill. Time passed by then out of nowhere we recieved a letter from palmers basically telling us they had made another large blunder and there was an outstanding bill to pay to HMRC which they fogot about. This caused much anguish to family members involved as we were led to believe that all was done. The final straw was when they issued a demanding letter to the family the day preceeding my elderly mother's death. Totally discouraged by my experience with unprofessional Palmers law.

A representative from Palmers Law Ltd responded to this review

Hi Eamon, Thank you for taking the time to provide feedback on our services. We uphold the highest standards of professional conduct and client care at Palmers Solicitors and so we take your comments seriously. We would welcome the opportunity to speak with you about your comments, so please get in touch with our team at the earliest opportunity to discuss your matters

0
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Profile image of Laura Wallage

Laura Wallage

Housing & Property

Laura

We recently appointed Palmers to assist with the sale and purchase of our home. Throughout the process, the entire team was professional, hardworking, and highly responsive. We always felt that they had our best interests at heart and were committed to achieving the best possible outcome for us. As we were so pleased with the service and the positive working relationship we had built, we also chose to instruct Palmers to assist with preparing our wills. Laura was incredibly supportive throughout, making the process simple, straightforward, and stress-free. Overall, we were extremely pleased with the service we received and would not hesitate to recommend Palmers Solicitors to anyone looking for professional and reliable legal support.

Legal experts tagged in
this review

Hi Laura, Thank you for your incredibly kind review. We are extremely pleased to hear that Laura and the rest of the team here at Palmers Solicitors were able to deliver the industry leading service we strive to provide. Please don't hesitate to get in touch with us again if you need any further advice.

1
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Profile image of mark daniels

mark daniels

mark

Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

Dear Mark, Thanks for taking the time to provide feedback to us. As one of Essex's leading independent law firms, we uphold the highest standards of client care and professionalism, so we take comments, such as yours, seriously. In order to address your comments in more detail, please reach out to our Supervising Department Director, Donna Smy, on 01268 240000 or by emailing DonnaSmy@palmerslaw.co.uk at the earliest opportunity.

1
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Profile image of Vince

Vince

Vince

Sabreena has done an excellent professional job obtaining probate and advising on my late father’s estate. She was first-class from the very beginning, showing compassion for our loss, giving clear, concise and transparent advice throughout and was diligent in collecting funds and distributing to beneficiaries. Nothing was too much trouble and queries were dealt with quickly and in a friendly manner. Having worked in a leading global law firm for over 40 years, I know what elite service looks like - and that is exactly what I received from Sabreena and Palmers.

A representative from Palmers Law Ltd responded to this review

Dear Vince, Thank you for taking the time to leave such a thoughtful review. We are truly grateful for your kind words and delighted to hear that Sabreena provided the high level of service and support you needed during what must have been a difficult time. Sabreena prides herself on delivering compassionate and clear advice, and your recognition of her diligence and care is great to hear. Please do not hesitate to reach out if we can assist you again in the future.

0
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Profile image of norman

norman

norman

We used Palmerslaw for both probate and conveyancing after the death of my brother and I found them to be friendly, reliable and competent. Would recommend them. Ann Webb

0
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Reviews

4.6 /5 514 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Palmers Law Ltd

The firm is praised for its expertise in conveyancing, probate, wills, powers of attorney, estate administration, settlement agreements and related legal matters. Clients value the team’s strong technical knowledge, efficiency and ability to handle complex or emotionally difficult cases smoothly. Soft skills are consistently highlighted, including professionalism, responsiveness, clear communication, patience, empathy, approachability and proactive support. Reviewers also appreciate that matters are explained in plain English, with regular updates and a reassuring, client-focused manner throughout.

Clear communication
Proactive updates
Professional service
Helpful guidance
Friendly approach
Efficient handling
Knowledgeable advice
Compassionate support
Easy to understand
Prompt responses

ReviewSolicitors Review List

Profile image of Georgina Barrett

Georgina Barrett

Verified
Wills, Trusts & Probate

Thank you, Louise

Louise was very kind to me, helping me understand everything. Thank you, that seems so normal, but I mean it so much.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with us. It's brilliant to hear that Louise was able to provide you the right support and we will be sure to pass on your kind comments to her. If we can provide you any future advice or guidance, please do not hesitate to get in touch with us again.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Shereen

Shereen

A seamless home buying journey thanks to Brooke and Team

Brooke was absolutely fantastic throughout the entire process of purchasing my home. I genuinely could not have asked for better support, communication, or guidance. You often hear stories about the stresses and challenges of the home buying process, but my experience with Brooke and her team was nothing short of excellent. I was kept informed every step of the way and never once had to chase for an update. Even when Brooke was on leave, a member of her team would proactively get in touch and keep me updated on progress. The level of professionalism, responsiveness, and care shown throughout made what can be a very stressful process feel seamless and straightforward. A huge thank you to Brooke and the entire team for their outstanding support. I am incredibly grateful for all the help and guidance provided along the way. They truly made the whole experience smooth and enjoyable, and I wouldn't hesitate to recommend them to others

Legal experts tagged in
this review

A representative from Palmers Law Ltd responded to this review

We really appreciate you taking the time to leave us a comment. It's fantastic to hear that Brooke and the rest of the team were able to deliver the industry-leading service that we strive to provide here at Palmers Solicitors. Please don't hesitate to get in touch with us if you need any further advice.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Angela  Savill

Angela Savill

Excellent service from start to finish.

My mother and I were made executors of my uncle’s Will. When he died, though we had a rough idea of what being an executor entails, we really didn’t know what was expected of us; the process etc. With the guidance, support and expertise of Siobain Moore and her team at Palmerslaw we needn’t have worried. Communication was excellent, no question was too much and explanations were clear. They were at the end of the telephone (or an email). The process, though it took just over a year, was relatively smooth and dealt with sensitively and supportively; understanding we had just lost someone dear to us. We (my mother and I) had used Palmerslaw before when buying our respective houses; both of us had had good experiences so we didn’t hesitate when this situation arose. We would certainly recommend Palmerslaw.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with us. We're very pleased to hear that Siobain and the rest of the team provided you the right support! If we can provide any further advice or guidance, please do get in touch with us.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Employment Settlement Agreement Support and Negotiation

Lisa was extremely professional, knowledable and approachable, ensuring the best legal guidance and strong negotiation skills. Extremely supportive and caring through a new process in my amicable employment exit. The whole Palmers team were very proactive and supportive too.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave us some lovely feedback. We always strive to provide the best service, and we’re glad to hear that Lisa and the rest of the team were able to meet these high standards for you.

0
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Profile image of Eunice

Eunice

Verified

Wills

Palmers was very helpful, explained all our questions and worries professionally. Any concerns were explained very fully. Was very happy with the service, nothing was too much from them.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for letting us know about your experience with Palmers Solicitors! We're incredibly pleased to hear you had a positive experience with Louise and our team.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Eamon Convery

Eamon Convery

Eamon

I would not reccomend Palmers law to anyone in fact i would instruct peoplw to avoid them. My family hired palmers law to oversee the probate estate of a family member in london. We live in Ireland and trusted palmers law to carry out all the necessary legal reqirements associated with this case. They showed tremendous levels of incompentance throughout our exhaustive dealings with them. Continually changing solicitor dealing with our case and ignoring phone calls and letters from us enquiring if they were actually working on the case. Eventually they blundered their way to the end of the process and got everything finished and issued a letter of completion along with their bill. Time passed by then out of nowhere we recieved a letter from palmers basically telling us they had made another large blunder and there was an outstanding bill to pay to HMRC which they fogot about. This caused much anguish to family members involved as we were led to believe that all was done. The final straw was when they issued a demanding letter to the family the day preceeding my elderly mother's death. Totally discouraged by my experience with unprofessional Palmers law.

A representative from Palmers Law Ltd responded to this review

Hi Eamon, Thank you for taking the time to provide feedback on our services. We uphold the highest standards of professional conduct and client care at Palmers Solicitors and so we take your comments seriously. We would welcome the opportunity to speak with you about your comments, so please get in touch with our team at the earliest opportunity to discuss your matters

0
Collected on: Google collection source logo
Profile image of Laura Wallage

Laura Wallage

Housing & Property

Laura

We recently appointed Palmers to assist with the sale and purchase of our home. Throughout the process, the entire team was professional, hardworking, and highly responsive. We always felt that they had our best interests at heart and were committed to achieving the best possible outcome for us. As we were so pleased with the service and the positive working relationship we had built, we also chose to instruct Palmers to assist with preparing our wills. Laura was incredibly supportive throughout, making the process simple, straightforward, and stress-free. Overall, we were extremely pleased with the service we received and would not hesitate to recommend Palmers Solicitors to anyone looking for professional and reliable legal support.

Legal experts tagged in
this review

Hi Laura, Thank you for your incredibly kind review. We are extremely pleased to hear that Laura and the rest of the team here at Palmers Solicitors were able to deliver the industry leading service we strive to provide. Please don't hesitate to get in touch with us again if you need any further advice.

1
Collected on: Google collection source logo
Profile image of Arian Vaziri

Arian Vaziri

Crime/ Criminal Defence

Arian

I recently had a motoring legal query and completed an online enquiry form. A member of the team called me the following day and took the time to explain everything clearly and professionally. I really appreciated their willingness to help and the prompt response. Excellent customer service and guidance. Thank you.

Solicitors tagged in
this review

Hi Arian, We really appreciate you taking the time to leave us a review. We're incredibly pleased to hear that the team were able to assist you promptly with your matter. If we can provide you any further advice or guidance in the future, please do not hesitate to get in touch.

0
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Profile image of Adam

Adam

Adam

Excellent service and communication

Hi Adam, We're incredibly pleased to hear that you had a great experience with Palmers Solicitors! Please don't hesitate to get in touch with us if you need any further advice.

0
Collected on: Google collection source logo
Profile image of mark daniels

mark daniels

mark

Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

Dear Mark, Thanks for taking the time to provide feedback to us. As one of Essex's leading independent law firms, we uphold the highest standards of client care and professionalism, so we take comments, such as yours, seriously. In order to address your comments in more detail, please reach out to our Supervising Department Director, Donna Smy, on 01268 240000 or by emailing DonnaSmy@palmerslaw.co.uk at the earliest opportunity.

1
Collected on: Google collection source logo

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