Cunningtons LLP

Large periods of time passed between communication, often blamed on staff absence or annual leave (which on a purchase that should have been completed with 10 weeks was absurd). When communication was received, requests that could have been made with one email took a string of multiple with something else needed being asked each time rather than all at once. When we withdrew from the purchase this was acknowledged the next day but our final bill was not sent for an additional calendar month, which when queried we were once again told it was for annual leave! Completely unprofessional and a large reason for our purchase falling through.

Absolutely shocking! Can honestly say worst experience ever. It made moving house (what is already a stressful experience) a million times worse ! and more stressful! The whole team left, could never reach anyone by phone or email, no one ever called back or responded to my queries, ever! I even had to change solicitors on the back of the appalling level of service for the purchase of my new house. Currently going through complaint procedure with Ombudsman to address the poor level of service. Beware! and avoid at all costs when moving house. Writing this now as had to wait for my complaints procedure to be completed.

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Palaniappan Ahilan

Cunningtons are truly the worst company I have ever dealt with. Palaniappan Ahilan at the Hornchurch branch was very unprofessional and I hold him responsible for the property purchase (chain-free) having fallen through. There were errors in the basic information on legal documents – both my name and the purchase price were incorrect! Phone calls were left unanswered, emails were not responded to and the service throughout was substandard. Due to their delays, failure to meet deadlines and unprofessionalism, the purchase of the property fell through. We were due to exchange imminently, however delayed responses from Ahilan resulted in the seller pulling out of the transaction the day after we were supposed to have exchanged. I hold Cunningtons (in particular Palaniappan Ahilan) entirely responsible for the collapse of the property purchase and truly believe that if we had chosen a different solicitor, we would not have had this issue. I raised a formal complaint with Cunningtons and even their complaints team could not stick to their own response deadlines, providing far-fetched excuses for their lateness. I very rarely write negative reviews, but I feel so strongly about this situation that I feel the need to urge anybody to think twice before instructing this firm!

Gemma Hopkins is a solicitor who we found to be available to help or answer any questions and to be thorough from start to finish. I would highly recommend Gemma 👌

It was a great experience working with Tamil. As first time buyers, we were very nervous and didn’t know the exact process but Tamil walked us through and helped us at each and every step. She was very approachable and friendly which made it easier for us to discuss our doubts/concerns. The process moved quickly without any hiccups and I was kept well informed about the progress. Would strongly recommend her services. Thank you

Easiest conveyancing experience I have ever had. Cunningtons were not the cheapest but their excellent communication and accessibility made our experience of selling our property as seamless as it could be.

Initially with the app, Very impressive although not all emails/updates went on there. After sending requested items instantly and some unrequested (we knew were needed) we were asked for them again and again. Basic questions were responded slightly pedantically and our solicitor wasn’t present for exchange, completion of sale, Nor our exchange on purchase. Felt like the only way to get anywhere was to keep calling and be firm which was an unnecessary stress.

Great experience, everyone I spoke to was really helpful. Gemma was very clear about everything she needed and communication very well with me. If Gemma was on leave there was always cover arranged so I could continue to progress with the process

100% would recommend to anyone in need of solicitors. As first time buyers this was complete unknown territory for us. Kate was not only extremely helpful but quick to address any concerns and made the process as smooth as can be. We are extremely happy.

I recently used Cunningtons Solicitors for my conveyancing and had the absolute pleasure of working with Josie Filler at the Hastings branch. From start to finish, Josie made the entire process of moving home incredibly smooth and manageable.Her attention to detail was exceptional, and she made sure I felt thoroughly looked after at every single stage. Property transactions can be incredibly stressful, but Josie’s calm, patient, and reassuring approach kept me completely at ease. She was always prompt with updates and happy to answer any questions I had.I cannot recommend Josie and the Cunningtons Hastings team highly enough for their professionalism and brilliant customer care. Thank you for making my move a success!