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Cunningtons LLP

4.7 | 38 Reviews 38 Reviews | Fraud Law
1,278 Total Company Reviews info icon Fraud Law | info icon 1,278 Total Company Reviews Fraud Law | info icon 1,278 Total Company Reviews

First Floor, 135 High Street, Hornchurch, Ilford, Essex, RM11 3YD

Accepting new clients

First Floor, 135 High Street, Hornchurch, Ilford, Essex, RM11 3YD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 621826

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Cunningtons LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
94%
Value for
Money
92%
Success
Rate
92%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Cunningtons LLP are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Cunningtons LLP
Family Law accreditation awarded to Cunningtons LLP
The Law Society accreditation awarded to Cunningtons LLP
Trading names:
Cunningtons

Description

Cunningtons are renowned for helping people with Property Law and Conveyancing, and we also have specialist Family Law, Wills and Probate, Litigation, and Debt Recovery departments.

Rankings by area of expertise

The rankings below show the areas of expertise that Cunningtons LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Cunningtons LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
95%
Value for
Money
12% above
national average
94%
Success
Rate
12% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.8/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Cunningtons LLP are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Cunningtons LLP
Family Law accreditation awarded to Cunningtons LLP
The Law Society accreditation awarded to Cunningtons LLP
Trading names:
Cunningtons

Description

Cunningtons are renowned for helping people with Property Law and Conveyancing, and we also have specialist Family Law, Wills and Probate, Litigation, and Debt Recovery departments.

Rankings by area of expertise

The rankings below show the areas of expertise that Cunningtons LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Cunningtons LLP

Opening hours

Monday 09:00–17:30
Tuesday (Closed)
Wednesday (Closed)
Thursday (Closed)
Friday (Closed)
Saturday (Closed)
Sunday (Closed)

First Floor, 135 High Street, Hornchurch, Ilford, Essex, RM11 3YD

Reviews

4.7 /5 38 Reviews
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Rating

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Clients say

What clients say about Cunningtons LLP

Clients praise the firm for conveyancing and property work, highlighting expertise in sales, purchases, new builds, transfers of equity and complex or unusual transactions. Reviewers value clear, proactive communication, efficiency, organisation and timely updates (including a helpful app). Staff are described as professional, knowledgeable, diligent, compassionate and reassuring, with a personal, polite and approachable manner. Clients frequently note responsiveness, thoroughness, problem‑solving and a smooth, well‑managed process, leading to strong recommendations and repeat instructions.

Excellent communication
Very professional
Efficient service
Helpful staff
Prompt responses
Clear explanations
Personal touch
Highly recommended
Smooth process
Knowledgeable team

ReviewSolicitors Review List

Profile image of Christina

Christina

Conveyancing

The recent sale of my house was effortless for me as Cunningtons in Wickford handled everything promptly and efficiently. I was kept fully informed at all times and am certainly very satisfied with their service.

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Other Reviews

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Nina Schwartz

Nina

The solicitor dealing with the buyer literally made this whole experience for the buyer and me a living nightmare! Inability to reach Mr ZAHID NIZAM the Conveyancing solicitor or his manager Mr JASON BRADSHAW made the process unbearable. Unreturned calls, unanswered emails, failing to address crucial details and the pure arrogance of having your move in their hands has made me realise how important it is to find a decent caring law firm that is happy to communicate with you. Avoid this Law Firm. This is not a rant this is the stress and frustration we were put through for 7 months! Shame on you CUNNINGTONS CROYDON

Dear Disgruntled reviewer, I am really sorry to hear about your experience and the service queries you raised. Customer care is important to us at Cunningtons. We understand that you are not in fact a customer of Cunningtons, and so we are not able to respond to any specific concerns you raise due to client confidentiality, save to say our own client has had no issues with our service. We are however committed to good customer service, as can be seen by our high approval rating on Trust Pilot and if our clients have any issues with our service we do encourage them to raise these with us directly to try and resolve matters. We ask you remove your inaccurate review.

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David

David

I recently used Nicholas at cunningtons croydon for my house move, and couldn't be happier with the service.He was professional, efficient & kept me informed every step of the way. The process was smooth from start to finish & any questions we had were answered quickly and clearly.I would highly recommend cunningtons to anyone looking for reliable & friendly conveyancing solicitors. Thank you helping make our move stress-free!

A representative from Cunningtons LLP responded to this review

Thank you very much for your kind review, and we're glad we could help you!

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Jeff

Jeff

Highly recommend using Cunningtons for your conveyancing. Professional, personable and experienced.

A representative from Cunningtons LLP responded to this review

Thank you very much for your review, it is much appreciated.

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Adam

Adam

I have used Cunningtons’ three times when I have needed help with conveyancing. I have always found them very efficient, responsive, professional and very cost effective. On each occasion I have been lucky to have had Jason Bradshaw and his team assigned to me and I have found Jason exceptional. The latest conveyance was a little technical and Jason navigated me through to a successful completion. I would definitely use them again and have recommended them to friends.

A representative from Cunningtons LLP responded to this review

Thank you Adam for your great review, it is much appreciated!

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Marcin

Marcin

If you have never bought a property in the UK, be prepared for a shock. The process is longwinded, uncertain, illogical and costly. Having that in mind finding a right conveyancer/solicitor is vital. I chose Cunningtons following good reviews. That was it. Today I can add one myself. Jason and the team were really helpful. Excellent communication via email and phone. Professional approach from start to finish. Thank you

A representative from Cunningtons LLP responded to this review

Thank you for your 5 star review, Jason and his team at Cunningtons in Brighton are very happy to have been able to help you with your move! Don't forget to recommend us to friends and family so they can receive a 10% discount on fees!

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Reviews

4.7 /5 1278 Reviews
Filter your results
Star rating
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Rating

Review Source

Clients say

What clients say about Cunningtons LLP

Clients praise the firm for conveyancing and property work, highlighting expertise in sales, purchases, new builds, transfers of equity and complex or unusual transactions. Reviewers value clear, proactive communication, efficiency, organisation and timely updates (including a helpful app). Staff are described as professional, knowledgeable, diligent, compassionate and reassuring, with a personal, polite and approachable manner. Clients frequently note responsiveness, thoroughness, problem‑solving and a smooth, well‑managed process, leading to strong recommendations and repeat instructions.

Excellent communication
Very professional
Efficient service
Helpful staff
Prompt responses
Clear explanations
Personal touch
Highly recommended
Smooth process
Knowledgeable team

ReviewSolicitors Review List

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Patricia

Power of Attorney, Probate, and Conveyancing.

Cunnington’s dealt with the Power of Attorney, Probate and Conveyancing, for our Mum and ourselves, after our Mum passed away. They were professional at all times, informative, kept you up to date at all times. We also have our Will with them. We would definitely recommend Cunnington’s. We used the Braintree office.

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John

Worst levels of service ever

Absolutely shocking! Can honestly say worst experience ever. It made moving house (what is already a stressful experience) a million times worse ! and more stressful! The whole team left, could never reach anyone by phone or email, no one ever called back or responded to my queries, ever! I even had to change solicitors on the back of the appalling level of service for the purchase of my new house. Currently going through complaint procedure with Ombudsman to address the poor level of service. Beware! and avoid at all costs when moving house. Writing this now as had to wait for my complaints procedure to be completed.

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A representative from Cunningtons LLP responded to this review

Thank you for sharing your feedback with us, and we are sorry to hear about your negative experience with Cunningtons. Customer satisfaction is a priority for us and we are dedicated to providing the highest level of service and expertise to all of our clients. We understood that your concerns were addressed over a year ago, so we are sorry to see that you are still upset. As mentioned, we strive to provide the best service we can to clients. On the rare occasions we do not meet expectations, which in your case was connected to a number of things not wholly within our control, we do look to make amends. So once again we do regret that on this occasion you were not satisfied with the service provided.

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James

Been spoilt in the past.

Poor communication skills, lack of urgency or drive. Always feel like you’re too much trouble.

A representative from Cunningtons LLP responded to this review

Thank you for sharing your feedback with us, and we are sorry to hear about your negative experience with Cunningtons. Customer satisfaction is a priority for us and we are dedicated to providing the highest level of service and expertise to all of our clients, so once again we do regret that on this occasion you were not satisfied with the service provided. Please could you e-mail your full name and transaction details to customercare@cunningtons.co.uk so that we can look into this further. Thank you

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Amy

Housing & Property

Cunningtons are truly the worst company I have ever dealt with

Cunningtons are truly the worst company I have ever dealt with. Palaniappan Ahilan at the Hornchurch branch was very unprofessional and I hold him responsible for the property purchase (chain-free) having fallen through. There were errors in the basic information on legal documents – both my name and the purchase price were incorrect! Phone calls were left unanswered, emails were not responded to and the service throughout was substandard. Due to their delays, failure to meet deadlines and unprofessionalism, the purchase of the property fell through. We were due to exchange imminently, however delayed responses from Ahilan resulted in the seller pulling out of the transaction the day after we were supposed to have exchanged. I hold Cunningtons (in particular Palaniappan Ahilan) entirely responsible for the collapse of the property purchase and truly believe that if we had chosen a different solicitor, we would not have had this issue. I raised a formal complaint with Cunningtons and even their complaints team could not stick to their own response deadlines, providing far-fetched excuses for their lateness. I very rarely write negative reviews, but I feel so strongly about this situation that I feel the need to urge anybody to think twice before instructing this firm!

A representative from Cunningtons LLP responded to this review

Thank you for your review, but it is not quite accurate. This is of course understandable; clients are not expected to understand the intricacies of leasehold conveyancing or the concurrent duties that a solicitor will owe to a client’s mortgage lender. We did explain things to you during the course of your transaction in 2023. You raised a complaint on 2nd January 2024. It is correct that unfortunately, due to staff absences, a full response to this was not provided until 8th February 2024. Your complaint was not upheld. Unhappy with our response to your complaint, you then approached the Legal Ombudsman, who also dismissed your complaint. Whilst you refer to the reasons given for the dismissal of your complaint as “far-fetched”, they were not. A full chronology of events was given to you, including an explanation as to why a defective title indemnity insurance policy was required to protect your mortgage lender in line with their lending requirements. This was required due to the lack of insuring obligations on the freeholder in relation to the building, and was raised in early course with your seller. Your seller was not prepared to agree or pay for this initially but when it was finally agreed, after several chasers, it was also necessary to ensure the policy that was eventually agreed was acceptable to your mortgage lender. You were told in advance this would be necessary to do. We do accept that there was a typo in one draft document (not multiple documents). This was the draft transfer, but this was very quickly and easily corrected, as it was in draft and subject to agreement with your seller. Likewise, you renegotiated the purchase price twice. The first time appears to have caused the initial confusion. This is why solicitors will ask their clients to double check documents before they sign them. On the second occasion you renegotiated the purchase price/agreed an allowance, very late on in the transaction. This caused a small last minute delay as well, because it was necessary to obtain the approval of your mortgage lender and agree a contractual clause with the seller. This was also seen to quickly. The sale didn’t fall through because of anything this firm did or did not do. The email from the seller’s solicitor confirmed that your seller had a change of heart, and had decided to rent the property instead of selling it to you. Whilst this firm’s service may not have met your personal expectations, the huge number of positive reviews that we receive is demonstrable proof that we meet and often exceed the expectations of the vast majority of our clients.

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Warwick

Housing & Property

House sale and purchase of new home

Gemma Hopkins is a solicitor who we found to be available to help or answer any questions and to be thorough from start to finish. I would highly recommend Gemma 👌

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Other Reviews

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Sree Lakshmi

Sree

This is our 6th transaction with Cunningtons. Highly recommended. Special thanks to Michelle who has always been very responsive, proactive, and kept the process going with constant communication with buyers solicitors and estate agents. Thanks to Ahilan Palaniappan as well. I shall happily use their service again.

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Jack Marshall

Housing & Property

Jack's experience...

We have had the pleasure of being delt with by Jason. He has answered every question we have had and gone above and beyond for our quite unique house buying process. I would highly recommend Jason and Cunningtons

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Shaun Jones

Shaun

We instructed Cunningtons to do the conveyancing for pur purchase of the New build house. From start to finish Sarah and team kept us up-to-date with everything and dealt with any issues. Very professional and all the team were helpful and polite.

Thank you for your kind review, we're so glad to have been able to help you with your conveyancing!

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Charlotte Ann Biggs

Housing & Property

Charlotte Ann's experience...

Could not rate cunningtons enough. Have used multiple times and they have always been proffesional, helpful and prompt. The app is a genius idea as keeps you up to date and aware of what stage your at.

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Charlotte Ann Biggs

Housing & Property

Charlotte Ann's experience...

Could not rate cunningtons enough. Have used multiple times and they have always been proffesional, helpful and prompt. The app is a genius idea as keeps you up to date and aware of what stage your at.

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