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Cunningtons LLP

4.8 | 403 Reviews 403 Reviews | Housing & Property
1,278 Total Company Reviews info icon Housing & Property | info icon 1,278 Total Company Reviews Housing & Property | info icon 1,278 Total Company Reviews

Gibraltar Walk, Wickford, Essex, SS12 9AX

Accepting new clients

Gibraltar Walk, Wickford, Essex, SS12 9AX

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 621825

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Cunningtons LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Cunningtons LLP are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Cunningtons LLP
Family Law accreditation awarded to Cunningtons LLP
The Law Society accreditation awarded to Cunningtons LLP
Trading names:
Cunningtons

Description

Cunningtons are renowned for helping people with Property Law and Conveyancing, and we also have specialist Family Law, Wills and Probate, Litigation, and Debt Recovery departments.

Rankings by area of expertise

The rankings below show the areas of expertise that Cunningtons LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Cunningtons LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
95%
Value for
Money
12% above
national average
94%
Success
Rate
12% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.8/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Cunningtons LLP are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Cunningtons LLP
Family Law accreditation awarded to Cunningtons LLP
The Law Society accreditation awarded to Cunningtons LLP
Trading names:
Cunningtons

Description

Cunningtons are renowned for helping people with Property Law and Conveyancing, and we also have specialist Family Law, Wills and Probate, Litigation, and Debt Recovery departments.

Rankings by area of expertise

The rankings below show the areas of expertise that Cunningtons LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Cunningtons LLP

Opening hours

Monday 09:00–17:30
Tuesday (Closed)
Wednesday (Closed)
Thursday (Closed)
Friday (Closed)
Saturday (Closed)
Sunday (Closed)

Gibraltar Walk, Wickford, Essex, SS12 9AX

Reviews

4.8 /5 403 Reviews
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Rating

Review Source

Clients say

What clients say about Cunningtons LLP

Clients praise the firm for conveyancing and property work, highlighting expertise in sales, purchases, new builds, transfers of equity and complex or unusual transactions. Reviewers value clear, proactive communication, efficiency, organisation and timely updates (including a helpful app). Staff are described as professional, knowledgeable, diligent, compassionate and reassuring, with a personal, polite and approachable manner. Clients frequently note responsiveness, thoroughness, problem‑solving and a smooth, well‑managed process, leading to strong recommendations and repeat instructions.

Excellent communication
Very professional
Efficient service
Helpful staff
Prompt responses
Clear explanations
Personal touch
Highly recommended
Smooth process
Knowledgeable team

ReviewSolicitors Review List

Profile image of John

John

Worst levels of service ever

Absolutely shocking! Can honestly say worst experience ever. It made moving house (what is already a stressful experience) a million times worse ! and more stressful! The whole team left, could never reach anyone by phone or email, no one ever called back or responded to my queries, ever! I even had to change solicitors on the back of the appalling level of service for the purchase of my new house. Currently going through complaint procedure with Ombudsman to address the poor level of service. Beware! and avoid at all costs when moving house. Writing this now as had to wait for my complaints procedure to be completed.

Solicitors tagged in
this review

A representative from Cunningtons LLP responded to this review

Thank you for sharing your feedback with us, and we are sorry to hear about your negative experience with Cunningtons. Customer satisfaction is a priority for us and we are dedicated to providing the highest level of service and expertise to all of our clients. We understood that your concerns were addressed over a year ago, so we are sorry to see that you are still upset. As mentioned, we strive to provide the best service we can to clients. On the rare occasions we do not meet expectations, which in your case was connected to a number of things not wholly within our control, we do look to make amends. So once again we do regret that on this occasion you were not satisfied with the service provided.

0
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Profile image of Amy

Amy

Housing & Property

Cunningtons are truly the worst company I have ever dealt with

Cunningtons are truly the worst company I have ever dealt with. Palaniappan Ahilan at the Hornchurch branch was very unprofessional and I hold him responsible for the property purchase (chain-free) having fallen through. There were errors in the basic information on legal documents – both my name and the purchase price were incorrect! Phone calls were left unanswered, emails were not responded to and the service throughout was substandard. Due to their delays, failure to meet deadlines and unprofessionalism, the purchase of the property fell through. We were due to exchange imminently, however delayed responses from Ahilan resulted in the seller pulling out of the transaction the day after we were supposed to have exchanged. I hold Cunningtons (in particular Palaniappan Ahilan) entirely responsible for the collapse of the property purchase and truly believe that if we had chosen a different solicitor, we would not have had this issue. I raised a formal complaint with Cunningtons and even their complaints team could not stick to their own response deadlines, providing far-fetched excuses for their lateness. I very rarely write negative reviews, but I feel so strongly about this situation that I feel the need to urge anybody to think twice before instructing this firm!

A representative from Cunningtons LLP responded to this review

Thank you for your review, but it is not quite accurate. This is of course understandable; clients are not expected to understand the intricacies of leasehold conveyancing or the concurrent duties that a solicitor will owe to a client’s mortgage lender. We did explain things to you during the course of your transaction in 2023. You raised a complaint on 2nd January 2024. It is correct that unfortunately, due to staff absences, a full response to this was not provided until 8th February 2024. Your complaint was not upheld. Unhappy with our response to your complaint, you then approached the Legal Ombudsman, who also dismissed your complaint. Whilst you refer to the reasons given for the dismissal of your complaint as “far-fetched”, they were not. A full chronology of events was given to you, including an explanation as to why a defective title indemnity insurance policy was required to protect your mortgage lender in line with their lending requirements. This was required due to the lack of insuring obligations on the freeholder in relation to the building, and was raised in early course with your seller. Your seller was not prepared to agree or pay for this initially but when it was finally agreed, after several chasers, it was also necessary to ensure the policy that was eventually agreed was acceptable to your mortgage lender. You were told in advance this would be necessary to do. We do accept that there was a typo in one draft document (not multiple documents). This was the draft transfer, but this was very quickly and easily corrected, as it was in draft and subject to agreement with your seller. Likewise, you renegotiated the purchase price twice. The first time appears to have caused the initial confusion. This is why solicitors will ask their clients to double check documents before they sign them. On the second occasion you renegotiated the purchase price/agreed an allowance, very late on in the transaction. This caused a small last minute delay as well, because it was necessary to obtain the approval of your mortgage lender and agree a contractual clause with the seller. This was also seen to quickly. The sale didn’t fall through because of anything this firm did or did not do. The email from the seller’s solicitor confirmed that your seller had a change of heart, and had decided to rent the property instead of selling it to you. Whilst this firm’s service may not have met your personal expectations, the huge number of positive reviews that we receive is demonstrable proof that we meet and often exceed the expectations of the vast majority of our clients.

2
Collected on: ReviewSolicitor collection source logo
Profile image of Warwick

Warwick

Housing & Property

House sale and purchase of new home

Gemma Hopkins is a solicitor who we found to be available to help or answer any questions and to be thorough from start to finish. I would highly recommend Gemma 👌

1
Collected on: ReviewSolicitor collection source logo
Profile image of Twinkle

Twinkle

Housing & Property

Fantastic Service

It was a great experience working with Tamil. As first time buyers, we were very nervous and didn’t know the exact process but Tamil walked us through and helped us at each and every step. She was very approachable and friendly which made it easier for us to discuss our doubts/concerns. The process moved quickly without any hiccups and I was kept well informed about the progress. Would strongly recommend her services. Thank you

0
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Profile image of RAFIQ

RAFIQ

Housing & Property

Outstanding and highly recommended Solicitors

Smooth transaction for the sale of my property. Special thanks to Tamil, for being so efficient, proactive and approachable. Tamil kept me up to date regularly and was available for direct contact which was helpful to avoid stress. Would use again, and highly recommended. Great communications from both Tamil and Jodie (Tamil's secretary). Friendly and a pleasure to deal with. My buyers solicitors were delaying things, but Tamil worked hard and chased things up to ensure we complete the sale on the proposed date. Thank you Tamil, best wishes.

0
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Other Reviews

Profile image of Sree Lakshmi

Sree Lakshmi

Sree

This is our 6th transaction with Cunningtons. Highly recommended. Special thanks to Michelle who has always been very responsive, proactive, and kept the process going with constant communication with buyers solicitors and estate agents. Thanks to Ahilan Palaniappan as well. I shall happily use their service again.

0
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Profile image of Jack Marshall

Jack Marshall

Housing & Property

Jack's experience...

We have had the pleasure of being delt with by Jason. He has answered every question we have had and gone above and beyond for our quite unique house buying process. I would highly recommend Jason and Cunningtons

0
Collected on: Perfect_portal collection source logo
Profile image of Shaun Jones

Shaun Jones

Shaun

We instructed Cunningtons to do the conveyancing for pur purchase of the New build house. From start to finish Sarah and team kept us up-to-date with everything and dealt with any issues. Very professional and all the team were helpful and polite.

Thank you for your kind review, we're so glad to have been able to help you with your conveyancing!

0
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Profile image of Charlotte Ann Biggs

Charlotte Ann Biggs

Housing & Property

Charlotte Ann's experience...

Could not rate cunningtons enough. Have used multiple times and they have always been proffesional, helpful and prompt. The app is a genius idea as keeps you up to date and aware of what stage your at.

0
Collected on: Perfect_portal collection source logo
Profile image of Charlotte Ann Biggs

Charlotte Ann Biggs

Housing & Property

Charlotte Ann's experience...

Could not rate cunningtons enough. Have used multiple times and they have always been proffesional, helpful and prompt. The app is a genius idea as keeps you up to date and aware of what stage your at.

0
Collected on: Perfect_portal collection source logo

Reviews

4.7 /5 1278 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Cunningtons LLP

Clients praise the firm for conveyancing and property work, highlighting expertise in sales, purchases, new builds, transfers of equity and complex or unusual transactions. Reviewers value clear, proactive communication, efficiency, organisation and timely updates (including a helpful app). Staff are described as professional, knowledgeable, diligent, compassionate and reassuring, with a personal, polite and approachable manner. Clients frequently note responsiveness, thoroughness, problem‑solving and a smooth, well‑managed process, leading to strong recommendations and repeat instructions.

Excellent communication
Very professional
Efficient service
Helpful staff
Prompt responses
Clear explanations
Personal touch
Highly recommended
Smooth process
Knowledgeable team

ReviewSolicitors Review List

Profile image of Patricia

Patricia

Power of Attorney, Probate, and Conveyancing.

Cunnington’s dealt with the Power of Attorney, Probate and Conveyancing, for our Mum and ourselves, after our Mum passed away. They were professional at all times, informative, kept you up to date at all times. We also have our Will with them. We would definitely recommend Cunnington’s. We used the Braintree office.

Solicitors tagged in
this review

0
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Profile image of John

John

Worst levels of service ever

Absolutely shocking! Can honestly say worst experience ever. It made moving house (what is already a stressful experience) a million times worse ! and more stressful! The whole team left, could never reach anyone by phone or email, no one ever called back or responded to my queries, ever! I even had to change solicitors on the back of the appalling level of service for the purchase of my new house. Currently going through complaint procedure with Ombudsman to address the poor level of service. Beware! and avoid at all costs when moving house. Writing this now as had to wait for my complaints procedure to be completed.

Solicitors tagged in
this review

A representative from Cunningtons LLP responded to this review

Thank you for sharing your feedback with us, and we are sorry to hear about your negative experience with Cunningtons. Customer satisfaction is a priority for us and we are dedicated to providing the highest level of service and expertise to all of our clients. We understood that your concerns were addressed over a year ago, so we are sorry to see that you are still upset. As mentioned, we strive to provide the best service we can to clients. On the rare occasions we do not meet expectations, which in your case was connected to a number of things not wholly within our control, we do look to make amends. So once again we do regret that on this occasion you were not satisfied with the service provided.

0
Collected on: ReviewSolicitor collection source logo
Profile image of James

James

Been spoilt in the past.

Poor communication skills, lack of urgency or drive. Always feel like you’re too much trouble.

A representative from Cunningtons LLP responded to this review

Thank you for sharing your feedback with us, and we are sorry to hear about your negative experience with Cunningtons. Customer satisfaction is a priority for us and we are dedicated to providing the highest level of service and expertise to all of our clients, so once again we do regret that on this occasion you were not satisfied with the service provided. Please could you e-mail your full name and transaction details to customercare@cunningtons.co.uk so that we can look into this further. Thank you

0
Collected on: ReviewSolicitor collection source logo
Profile image of Amy

Amy

Housing & Property

Cunningtons are truly the worst company I have ever dealt with

Cunningtons are truly the worst company I have ever dealt with. Palaniappan Ahilan at the Hornchurch branch was very unprofessional and I hold him responsible for the property purchase (chain-free) having fallen through. There were errors in the basic information on legal documents – both my name and the purchase price were incorrect! Phone calls were left unanswered, emails were not responded to and the service throughout was substandard. Due to their delays, failure to meet deadlines and unprofessionalism, the purchase of the property fell through. We were due to exchange imminently, however delayed responses from Ahilan resulted in the seller pulling out of the transaction the day after we were supposed to have exchanged. I hold Cunningtons (in particular Palaniappan Ahilan) entirely responsible for the collapse of the property purchase and truly believe that if we had chosen a different solicitor, we would not have had this issue. I raised a formal complaint with Cunningtons and even their complaints team could not stick to their own response deadlines, providing far-fetched excuses for their lateness. I very rarely write negative reviews, but I feel so strongly about this situation that I feel the need to urge anybody to think twice before instructing this firm!

A representative from Cunningtons LLP responded to this review

Thank you for your review, but it is not quite accurate. This is of course understandable; clients are not expected to understand the intricacies of leasehold conveyancing or the concurrent duties that a solicitor will owe to a client’s mortgage lender. We did explain things to you during the course of your transaction in 2023. You raised a complaint on 2nd January 2024. It is correct that unfortunately, due to staff absences, a full response to this was not provided until 8th February 2024. Your complaint was not upheld. Unhappy with our response to your complaint, you then approached the Legal Ombudsman, who also dismissed your complaint. Whilst you refer to the reasons given for the dismissal of your complaint as “far-fetched”, they were not. A full chronology of events was given to you, including an explanation as to why a defective title indemnity insurance policy was required to protect your mortgage lender in line with their lending requirements. This was required due to the lack of insuring obligations on the freeholder in relation to the building, and was raised in early course with your seller. Your seller was not prepared to agree or pay for this initially but when it was finally agreed, after several chasers, it was also necessary to ensure the policy that was eventually agreed was acceptable to your mortgage lender. You were told in advance this would be necessary to do. We do accept that there was a typo in one draft document (not multiple documents). This was the draft transfer, but this was very quickly and easily corrected, as it was in draft and subject to agreement with your seller. Likewise, you renegotiated the purchase price twice. The first time appears to have caused the initial confusion. This is why solicitors will ask their clients to double check documents before they sign them. On the second occasion you renegotiated the purchase price/agreed an allowance, very late on in the transaction. This caused a small last minute delay as well, because it was necessary to obtain the approval of your mortgage lender and agree a contractual clause with the seller. This was also seen to quickly. The sale didn’t fall through because of anything this firm did or did not do. The email from the seller’s solicitor confirmed that your seller had a change of heart, and had decided to rent the property instead of selling it to you. Whilst this firm’s service may not have met your personal expectations, the huge number of positive reviews that we receive is demonstrable proof that we meet and often exceed the expectations of the vast majority of our clients.

2
Collected on: ReviewSolicitor collection source logo
Profile image of Warwick

Warwick

Housing & Property

House sale and purchase of new home

Gemma Hopkins is a solicitor who we found to be available to help or answer any questions and to be thorough from start to finish. I would highly recommend Gemma 👌

1
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Sree Lakshmi

Sree Lakshmi

Sree

This is our 6th transaction with Cunningtons. Highly recommended. Special thanks to Michelle who has always been very responsive, proactive, and kept the process going with constant communication with buyers solicitors and estate agents. Thanks to Ahilan Palaniappan as well. I shall happily use their service again.

0
Collected on: Google collection source logo
Profile image of Jack Marshall

Jack Marshall

Housing & Property

Jack's experience...

We have had the pleasure of being delt with by Jason. He has answered every question we have had and gone above and beyond for our quite unique house buying process. I would highly recommend Jason and Cunningtons

0
Collected on: Perfect_portal collection source logo
Profile image of Shaun Jones

Shaun Jones

Shaun

We instructed Cunningtons to do the conveyancing for pur purchase of the New build house. From start to finish Sarah and team kept us up-to-date with everything and dealt with any issues. Very professional and all the team were helpful and polite.

Thank you for your kind review, we're so glad to have been able to help you with your conveyancing!

0
Collected on: Google collection source logo
Profile image of Charlotte Ann Biggs

Charlotte Ann Biggs

Housing & Property

Charlotte Ann's experience...

Could not rate cunningtons enough. Have used multiple times and they have always been proffesional, helpful and prompt. The app is a genius idea as keeps you up to date and aware of what stage your at.

0
Collected on: Perfect_portal collection source logo
Profile image of Charlotte Ann Biggs

Charlotte Ann Biggs

Housing & Property

Charlotte Ann's experience...

Could not rate cunningtons enough. Have used multiple times and they have always been proffesional, helpful and prompt. The app is a genius idea as keeps you up to date and aware of what stage your at.

0
Collected on: Perfect_portal collection source logo

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