Eric Robinson Solicitors

The help I have received from Mrs Waghorn, over the last 18 months, has been exceptional

We cannot thank Angela enough for her help with a very difficult sale. Having to deal with poor solicitors and housing association. She fought our corner all the way through it.

Polite, friendly and efficient team. Responses to questions quickly dealt with

Sajith Pillai acted as my conveyancing solicitor for buying my property, he provided great support and completed all the necessary checks in short time. He checks everything and raise it to concerned parties for the clarification. He communicated every bit of information to me in detailed manner and it is very easy to understand. He helped us in understanding the process well and always available to clarify my doubts, I am very happy with his service provided to us. I would definitely recommend him. Thank you Sajith :)

Appalling - I will personally not use Eric Robinson again.
Case - Female solicitor from the ER office in Southampton, engaged for an eviction case.
It started off normally but in the end not only did my solicitor not do a very good job but she didn't even turn up to court and sent an agency para-legal who had not even been briefed - it was horrendous!
I stood there in court with my vulnerable, dementia ridden mother (who owned the house) and who I'd had to extract from the care home that morning to attend court. My mother didn't entirely understand why the tenants would not pay and why the lawyer who had promised to come to court, was not there to help, having been paid handsomely for almost a year at this point!!!
We would have pursued a complaint with the SRA but I have been too distraught after the loss of my mother to cope.
We used the firm to assist with an eviction from my mother's house after non-payment of over 18 months (money for my mother's care home bill after a severe in her 80's) and it was not handled very well. My mother was a victim of the tenants not paying denying her care and then it felt like she was being treated as the 'bad guy' by Eric Robinson.
My mother died partly via the stress of the case and the solicitor could not understand why I might be upset, she was very unsympathetic during phone calls and got defensive when we questioned her work - rightly so it turns out.
In despair, I asked another local firm to represent me and speak to her as I was now living in a world of anxiety thinking about speaking to her directly, she was so unpleasant by this point.
The new firm then confirmed that she had missed a large chunk of money within the claim and settled the affair much more swiftly and sympathetically - greatly meeting our expectation level.
Needing a lawyer, means you need help and you pay them A LOT so you at least expect good service and professional results, regardless of emotion/empathy.
Eric Robinson will be remembered by our family and friends for all the wrong reasons.

As always a very efficient and professional meeting with my solicitor, the reception staff are very polite and helpful.

I have been through difficult process of closing down my mother’s affairs, Gemma Tyrell has helped with the finances and seeking probate etc, she kept in touch with me throughout and was always polite and considerate, the process is now over and I am very happy with the service provided & would recommend to others.

I cannot thank and rate the service provided by Angela Payne highly enough.

Angela consistently went over and above to answer questions, reassure us and also suggest innovative ways of removing blockages to move forward with our house sale.

We were on a tight timeline and Angela helped us keep on track throughout.

Great service and a big thanks!