Eric Robinson Solicitors

Failed to carry out work. Ignored complaints.

Extremely satisfied

I recently used Eric Robinson in Lymington to purchase my first home,
A lovely man by the name of Ben Smith dealt with my numerous questions from me and explained everything clearly and was always very patient.
I found them friendly and very professional and will certainly be using them again in the future.
I would thoroughly recommend Ben and his team to anyone.

We used Eric Robinson solicitors because we wanted to use the free wills service, which they advertised they took part in. We had the good fortune to meet with Jodi Hamlin. She was very understanding, my husband was very poorly at the time. When I had to deal with his death Jodi was very helpful, explaining everything that needed to done,. using plain English and making the whole process very easy, this was very much appreciated. I thoroughly recommend using this firm.

Kelly and team handled the sale and purchase of my home. I am very satisfied with the service provided, she and her team were extremely professional, polite and efficient. Both sale and purchase of property were executed at a fast pace and they kept me informed at all times without me having to do any chasing up. I would throughly recommend Kelly to friends and family.

Was assigned solicitor Jemma Trundle Parker - awful! Ms Trundle Parker neglected to inform me properly of times/dates of court cases purposely so I would miss them, email me threatening things about being arrested if I didn't do as she asked and let me know last minute of what I was expected to do at court the next day. She tried to drop me as a client many times always alleging situations I could prove to be false. Cancelling meetings then telling her bosses that I cancelled them or didn't attend although I had proof against these. I asked Ms Trundle Parker not to contact me again otherwise I would contact the Police and still received emails from her against my wishes. Eric Robinson will do absolutely nothing for your defence, not turn up to court and will send ill informed stand ins that aren't up to the job. I tried on 6 occasions to speak with managers to be promised they would call me back, 4 times on web chat were I was promised the same and that someone from their crime team would call me immediately only for no one to return my call again. Sharon Rees was also asked to phone me but made no contact with me at all. Their complaints system is non existent as it goes through either Thomas Hunt who although reads the emails simply replies with 'I can't help you' then tells me he's never emailed you at all and David Franklin the other 'manager' also has no clue whats going on or why. David Franklin told me a completely different reason I was supposed to be in court than the solicitor did so no one can get their stories straight as was very rude and abrupt. I was also emailed by Ms Jemma Trundle Parker to tell me she had instructed my Barrister to make an application to ajourn my case on medical grounds set out by a Dr that Jemma demanded I got from them. I phoned the Barrister chambers and they had no knowledge of this so another midlead piece of information by her. Only late this evening I received a time I'm supposed to be in court early tomorrow. Honestly, save your patience, your sanity and your money and just go somewhere else because no one there knows what they're doing and is always confused. Being dropped by your legal representation the day before your court case is the most unprofessional thing I've ever seen. Legal representation skill - none. I've found out more from others than I have my own solicitor and attitudes of staff abrupt and smug. Also refused to submit defence evidence to the courts. Asked Jemma to call me to give her reasons for ending representation but she refused to call me so hiding behind her keyboard. If she says jump and you don't ask how high she will immediately try to drop you. She also shared information with a health care professional about my case without my permission which is illegal but neglected to tell me the information she told him, thats illegal. Absolutely 100% awful! Take your money elsewhere.

We have just completed writing our wills through the Richmond office and found the whole process efficient and good value. The fixed price was very welcome (after looking at several other firms in London)!

Natalie was very quick to respond to our initial enquiry and extremely personable and helpful throughout. She was also able to simplify some of the confusing legalese for us laymen! Our son from here on in will be known as “the issue”.

Amber (with the great finger nails) was also very welcoming.

It is great to have found such friendly firm close by.

Thanks
Alun and Krysh Wilcox

Felt very dissatisfied with my experience in making my Will. Not up to expectations.