0161 762 2888
From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid. Read more...
Also known as - Russell & Russell
Russell & Russell Solicitors LLP
have 7 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Russell & Russell Solicitors LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Russell & Russell Solicitors LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Russell & Russell Solicitors LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Russell & Russell Solicitors LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Russell & Russell Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Russell & Russell Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Matter Type:
Children
Christopher Gould
Collected on:
Strong held together firm, listen to these professionals throughout. Amazing law workers.
Juliette Fitzsimons junior solicitor, is my solicitor of choice.
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Matter Type:
Social Services
Esther
Collected on:
I want to thank the whole team for honestly helping me to win the case of my children not being taken away from me by the local authorities! They really helped and aligned me so that everything can go well which it did!
Honestly can’t thank them enough most especially Kiran and Sonya! They did a great job putting my case together and fighting for my children well-being and safety. I and my family can’t thank them enough.
Thank you so much 🙏🏽
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Matter Type:
Remortgaging
Adam
Collected on:
It would have been quicker for me to go to university, qualify as a solicitor and do the remortgage myself.
Went through a third party mortgage broker who instructed I use R&R to complete the remortgage. They’ve have my case for over 2 months, in that time I’ve had one email from them which is after I and my broker chased them up. That email was from a ‘boss’ who advised it would be progressed asap. Well no surprise, 3 weeks later and still no update or contact.
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Glenn
Collected on:
This review is for a different branch.
As a Landlord, I have used Russell&Russell Solicitors for a number of years for sales and purchases of properties including our own house moves. A previous colleague, Colin McWilliams and latterly Louise Simons have both been the most excellent solicitors to deal with in what is often a very stressful process.I found Russell&Russell via a conveyancing solicitor web-search. Not only were they very competitively priced but, conveniently, were based close to home. Louise, has a great backup up team and Louise or one of her colleagues kept me updated regularly. It is also very easy to speak directly with Louise about any matters of concern; she is very professional and courteous and acts quickly. I will continue to recommend Russell&Russell and thank Loise for another succesful transaction.
A representative from Russell & Russell Solicitors LLP responded to this review on 26 April, 2024:
Thank you for your feedback Gelnn! We're glad you've had positive experiences with our team, especially with Louise and Colin. We aim to provide excellent service and support throughout the conveyancing process and appreciate your recommendation. Best Regards, Russell & Russell Solicitors LLP
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Joshua,
Collected on:
This review is for a different branch.
Represented me to there potential would definitely recommend to anyone needed a solicitor
A representative from Russell & Russell Solicitors LLP responded to this review on 26 April, 2024:
Dear Joshua, Thank you for entrusting us with your legal matters and for recommending our services. We appreciate your feedback and are pleased that Stephen has met your expectations.
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Matter Type:
Commercial mortgages
Zoe Cockburn
Collected on:
This review is for a different branch.
Very good, Louise was sufficient and had very good time keeping and answered all of my questions very good when needed them
A representative from Russell & Russell Solicitors LLP responded to this review on 25 April, 2024:
Thank you, Zoe! We're pleased to hear that Louise and Ursula provided efficient service, maintained good timekeeping, and addressed all your questions satisfactorily during your Mortgage matter. Your feedback is greatly appreciated. Best regards, Russell & Russell Solicitors LLP
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Matter Type:
Purchase and Sale
George Hewitt
Collected on:
This review is for a different branch.
We have used Russell and Russell several times now and have always had excellent communication with Karen and Diane and fantastic customer service. Thank you.
A representative from Russell & Russell Solicitors LLP responded to this review on 24 April, 2024:
Dear George, Thank you for your kind words and continued trust in our firm. We're delighted to hear about your positive experiences with Karen and Diane during the purchase/sale of your property. Providing excellent communication and customer service is our priority.
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Leila
Collected on:
This review is for a different branch.
I could not be more impressed with the service received from Louise and team at Russell & Russell. Communication was excellent right from the first phone call until the completion of the mortgage. At no point did I felt I needed to prompt them for action, it was all completed effectively and proactively and I was always kept in the loop. Louise really did make our self-build mortgage an absolute breeze. Thank you!
A representative from Russell & Russell Solicitors LLP responded to this review on 19 April, 2024:
Dear Leila, Thank you for your wonderful feedback. We're delighted that Louise and our team provided excellent communication and proactive service for your self-build mortgage and will pass the feedback over. We're here for you whenever you need us. Best Regards, Russell & Russell Solicitors LLP
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Imran
Collected on:
This review is for a different branch.
The most unprofessional and slow solicitors I have ever dealt with! VERY ARROGANT and expensive which does not reflect the work they do!.
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Sean,
Collected on:
This review is for a different branch.
Couldn't have wished for any better thank you.
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Declan
Collected on:
Un helpfull
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Peter
Collected on:
Please do not use this firm!!!!!!!!! They lack both professionalism and competence in the highest degree.
My aunt was taken into a care home in Prestwich in 2020 during the Covid 19 pandemic. Russell and Russell dealt with all the legal side of the residents there. When my aunt passed away in January of 2021 , I contacted Russell and Russell in Bury and instructed them to not only file for probate but to also transfer all the utility bills to my account so I could pay any outstanding bills at the termination of the utilities. I was asked by the solicitors that as my aunt had insufficient funds to cover the funeral costs would I do that, which I did.
Over the next year I rang Russell and Russell over a dozen times and emailed numerous times to find out if they had dealt with probate and sorted out the termination of utilities and final billing. I did not receive one single phone call back and emails were generally from the secretary of the solicitor saying she would get the solicitor to contact me shortly. This rarely happened.
In the end I had no choice but to bring in another firm of solicitors in Manchester who have dealt with both filing for probate and cancelling some of the utilities that were still active!!
I cannot emphasize enough to people to avoid this firm of solicitors in Bury. Reading other reviews from the same firm in the same location then a complete overhaul of their staff and practices needs to happen .
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judith
Collected on:
The receptionist was lovely and helpful. They were very patient with us as we arrived at closing time as I had come from Leicester on a train, with the journey taking forever due to cancelled trains, and delays, then no tram working. They did exactly what we were asking for and more. Excellent.
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Anthony
Collected on:
I really went to look at the trains on East Lancashire railways but this area is still open for business
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Lisa
Collected on:
Terrible service will not call the client back or respond to emails. Would not recommend
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Our offices are based in Bolton, Chester, Atherton, Farnworth, Horwich, Middleton and Bury. We have a number of specialist accreditations across each practice area and operate to the Law Society’s legal practice quality marks, Lexcel, Conveyancing Quality Scheme (CQS) and Will & Inheritance Quality Scheme (WIQS).
