Gilson Gray LLP

My experience with ⁠Gilson Gray was, without question, the worst customer service I have ever experienced. What should have been a straightforward purchase of a chain-free new-build property took seven months to complete. There was no chain on either side, yet the process was plagued by delays, poor communication and what appeared to be a complete lack of organisation. During the transaction I was passed between eight different solicitors – Emma, Sophie, Bethan, Courtney, Jess, Egija, Sally and Heather. Having to explain my situation over and over again was exhausting, and no one ever seemed to have a full understanding of my case. Bethan was, by far, the most concerning person I dealt with. Every phone call made it obvious she had little understanding of my property or where the transaction had got to. After supposedly working on my file for four months, she then realised she had been dealing with the wrong property. I was genuinely shocked that such a fundamental mistake could happen. On top of that, I found her rude, dismissive and arrogant whenever I spoke to her. She inspired absolutely no confidence and appeared to have a poor understanding of the legal requirements surrounding my purchase. Communication throughout the transaction was appalling. I received virtually no proactive updates and had to chase constantly for information, only to receive vague responses or no meaningful update at all. I was left completely in the dark for months, wondering whether anything was actually happening. The entire experience had a significant impact on my wellbeing. It reduced me to tears on multiple occasions. Buying your first home should be one of the most exciting milestones in your life, but Gilson Gray made it one of the most stressful and upsetting experiences I’ve ever been through. To add insult to injury, the fees charged for this level of service were outrageous. I genuinely cannot understand how a firm can justify charging such high legal fees while delivering such a poor standard of client care. I have already advised friends and family members who are currently buying properties not to use Gilson Gray under any circumstances, and I will continue to do so. Based on my experience, I would never trust this firm with another property transaction and cannot recommend them to anyone.

We had an excellent experience with Cheryl Edgar and her team. Everything went smoothly from start to finish, and we were kept informed throughout the entire process. Cheryl was professional, efficient and approachable, making a stressful experience feel straightforward. We would happily recommend their services.

Very helpful and informative everything was a breeze

I was assigned Shannon Conway to handle both the sale of my home and the purchase of my new one, and she was fantastic from start to finish. She always responded to emails the same day, kept me updated throughout, and even gave me her direct number if I needed anything. Her communication was excellent and she made what could have been a very stressful process much easier. I would highly recommend Shannon to anyone looking for a reliable and professional solicitor.

Very fast service for us. Anti fraud/ money laundering checks are extreme to say the least. But we got there and everything was as should be. Value was good too, what we expected. Overall recommended, would use again. 👍🏻

Great services 👌

Steven was friendly, informative, open and explained in detail the agreement I needed to sign which made the process easier.

I recommend Gilson Gray as they made moving home so easy for us. We had updates from Jehnnaie Johnson almost daily with updates on our first home! She was able to answer any questions we had over email or the phone. Replies were quick! Communication was great, even when she was on annual leave, she put us in safe hands with her colleagues who were also lovely. Our process was shown on the portal which i really liked as we knew what we needed to do and where we were up to in the process. Honestly i could not recommend them enough. The process was quick and easy. Thank you again for helping us buy our first home:)

Emma dealt with both our sale and purchase. Both were much quicker than expected which was brilliant. We found the process very easy using the online portal for both looking at progress and uploading documents. Emma and the team were always responsive to our queries nothing was ever too much trouble. We would definitely use again.

Very professional outfit. Kept us informed and updated and reminded us nicely when we returned a form signed in wrong place twice, third time lucky. Always a pleasure to deal with Will definitely advise friend and family to use. 😎😎😎