My initial consultation with Sophie at Britton & Time was quite positive. She was well-informed and provided valuable advice, instilling confidence in their services.
However, this initial impression did not carry through the entirety of my experience.
The initial Client Care Agreement presented to me was rushed, confusing and failed to address the specific issues I had raised during the consultation. Upon pointing out these discrepancies, I received a call to discuss and promptly adjust the necessary sections of the contract. After these adjustments were made, I signed the contract and deposited £1500 to commence services.
Unexpectedly, I was later billed £400 for the phone call and the contract adjustments (the deletion of a paragraph, and change of one word) plus an additional £300 for various email correspondences, including basic acknowledgements billed at £40 each, with one instance involving an additional £40 for managerial review.
While the fees for email responses were stipulated in the contract, the charges for modifying the contract, critical for it to reflect my needs accurately, were not outlined in any contractual document nor were they discussed prior to being incurred. When I challenged these charges, instead of receiving an apology or an attempt to rectify the situation, I found myself embroiled in a dispute over the fees.
I am extremely disappointed with how the situation escalated, involving more effort and resources to defend billing practices than to address my legal needs. This experience has left a sour note, and I regretfully advise potential clients to consider other options.
