Bond Turner Limited

0151 236 3737

We are a niche, multi-disciplinary law firm specialising in Complex Claims, Professional and Clinical Negligence, Personal Injury, Historic Physical & Psychiatric Abuse, Credit Hire and Road Traffic Accidents.

Also known as - Been Let Down

Address
The Plaza
100 Old Hall Street
Merseyside
L3 9QJ
0151 236 3737
www.bondturner.com

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Accreditations

Other locations

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How Bond Turner Limited Compares

Value for money

This firm - 90%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Bond Turner Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Bond Turner Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 20%

Overpriced 22%

About Right 57%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 89%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Bond Turner Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Bond Turner Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 89%

No 11%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Bond Turner Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

2nd / 4

280th / 4465

Housing & Property

1st / 2

665th / 4199

Personal Injury

2nd / 3

201st / 2322

Professional Negligence

1st / 2

138th / 1165

Clinical Negligence

2nd / 3

155th / 937

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.5/5

Reviews summary

Excellent

662
Very Good

29
Average

6
Poor

5
Awful

78

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

August 19, 2025

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Brilliant service from Bond Turner.

Fantastic help from Bond Turner. Special mention to Mr Neil Murray my solicitor

A representative from Bond Turner Limited responded to this review on 22 August, 2025:

Thank you for your feedback. We are delighted to hear that you received fantastic help from our team. We will be sure to pass on your special mention to Neil. Best regards, Bond Turner

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Personal Injury

Matter Type:

Car Accident

Jake

August 04, 2025

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Professional, Supportive, and Reassuring Help

I want to express my sincere gratitude to the gentleman who supported me in court today. From start to finish, he was incredibly helpful, professional, and reassuring. He guided me through the entire claims process, explaining everything clearly and making sure I understood what to expect at every step. His support made a very stressful situation much easier to manage. I truly appreciate the time, patience, and dedication he showed throughout. Thank you again for your invaluable help.

A representative from Bond Turner Limited responded to this review on 07 August, 2025:

Thank you so much for your kind words, Jake. We’re delighted to hear that our team member was able to support and guide you through the personal injury court process with professionalism and care. It means a lot to us that we could help make a stressful situation more manageable. We truly appreciate your gratitude.

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Barnaby

July 17, 2025

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Waste of time

Extreme mold disrepair case property destroyed won nothing except wasting my time . Useless

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Kevin

April 15, 2025

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Housing disrepair claim

Bond and turner represented my housing disrepair with A2 Dominion, I was compensated £1000 which was paid to Bond and Turner for the disrepair. Bond and Turner charged £892 and sent me a cheque of £108 which I didn't bother to cash it and also my apartment hasn't been fixed yet. I still have damp and mould in my room

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Bethany

November 21, 2024

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Take most of your compensation and your left with pennies

I was lied to too from the beginning, I was told 25% commission they will take from my pay out. Oh no it’s 50% plus an extra fee

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sean

September 15, 2024

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Negligence claim

Helen Neville handled this claim with great professionalism and kindness. Helen kept us updated throughout the process and was extremely helpful, prompt and reliable. All the staff involved we so friendly and approachable and nothing was to much trouble when we needed guidance. We would have no hesitation in recommending Helen and her team to others in similar situations.

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AHY

September 06, 2024

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Lie, change the topic on the spot

Firstly where to I start I don’t know, don’t have much knowledge about how the law works, I’m the witness for one of their Clint, they took witness information from me over the phone, also they said if any need for attented to the court, can I do it? I said yes because that incident happened in front me. That phone conversation was long time ago, finally the court hearing is 06/09/2024 on Friday at 10am, they told me transport will be provided also any lose of earning I’ll have to submitted on court hearing day, I was like ok, it was London to Manchester return job, I even told them can they pick me up from my sons school at 9am that lady said, it has to be earlier then that because of traffic and you will have to talk with their Clint representative, I said ok, in my mind if my wife can’t take my son to school then will skip on this day, because I have 2 other toddler at home.
Now I have been waiting since 8am from morning no one came to pick up, I was calling their landline and WhatsApp, suddenly one text came on my WhatsApp which is they settled the case one day before, now the question is if they have WhatsApp connection with the Clint or witnessed why they didn’t let them know?!!! You don’t have to attend. I called them over the phone they were trying to established so much things like they were doing hearing court over the phone, before I even said the compensation word they said we are sorry we can’t pay the compensation. Imagine law farm like this, where is the professionalism. And they asking so much tax return XYZ, over the phone for not to pay the compensation. I don’t understand all of this Law and XYZ if I knew then I would hire you as an employee and I would be boss for my own Law farm, but employees like you i wouldn’t hire because you are disgraceful for any law farms. People have planned so much things on the latter it says whole one day, before the weekend I would clear much of my other works that I didn’t booked it for your court hearing. It’s shame that you treat Clint and their witnesses like the way your farm wanted. I hope your farm pay back badly, even if you become a bankrupt. I have 3 children. I will tell them never ever work or become solicitors or lawyers. Because too much story you will have to make up. And it’s not healthy for human life for few thousands,
And my compensation it’s not made up story like your protocol book. It’s 100% Crystal.
clear.
Note: watch they may came up with return reviews, smiler story but it will be according to their protocol. And they attachment with email like please email or call us for further discussion. Discussion has been done and you fail to do so.
Few evidence. Shame shame shame #BondTurner law firm
Also I’m not so good at my English grammar while writing.

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nick

February 08, 2024

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Bond Turner

Helen Neville from Bond Turner was brilliant..she handled my claim professionally and was very helpfull all the way through my case which took quite a while to be settled..overall i was delighted with the outcome and with Bond Turner aswell..

Date of experience: 08 February 2024

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John

December 05, 2023

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Vw claim

Vw emissions claim expected a larger amount of cash than actually received. Bond turner took a vast majority of the claim and paid me a very small few hundred. Very disappointed.

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Bud

October 05, 2023

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VW Claim

Pocketed approx 75% of my VW payout, avoid is my advice. At least Turpin had the decency to wear a mask.

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Reviews collected from

Sarah

August 26, 2025

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Sarah

I am greatful for the support you provided. Without your intervention and representation I would not been able to deal with the desrepairs issues which has affected me and left me weak physically and mentally.
Your support empowered me and I had some one to rely on and reach out to when I am stranded.
Initially I did not understand your role. Keep up the good work and carry on supporting the vulnerable members of society who are not in position to challenge the mighty authorities .

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Joanne

August 26, 2025

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Joanne

Please try to avoid at all costs. You have to chase for a reply and they hold your money back for a few weeks so they can gain interest from your payout

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August 19, 2025

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A client

Brilliant service, special mention to my solicitor Neil Murray

A representative from Bond Turner Limited responded to this review on 21 August, 2025:

Hi M, thank you for your review and comments. We are glad to hear that Neil and the team at Bond Turner were able to support you through your legal case, and that you were satisfied with the service we delivered.

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Kerry

August 18, 2025

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Kerry

Amazing work from bond Turner Liam is fantastic definitely recommend if could do 10 stars 🌟 I would 😀

A representative from Bond Turner Limited responded to this review on 21 August, 2025:

Thank you for your wonderful feedback, Kerry. We’re delighted to hear that Liam provided such fantastic support. Your recommendation means a great deal to us.

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David

August 15, 2025

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David

I have been very satisfied with your services and would not hesitate to recommend you to anyone in need of your services. I make specific references to Adjun and Sophia who have been extremely helpful throughout the process.

A representative from Bond Turner Limited responded to this review on 21 August, 2025:

Hi David, thank you for your review and comments. We are glad to hear that Adjun and Sophia at Bond Turner were able to support you through your legal case, and that you were satisfied with the service we delivered.

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