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Bond Turner Limited

4.7 | 24 Reviews 24 Reviews | Broken Bones
752 Total Company Reviews info icon Broken Bones | info icon 752 Total Company Reviews Broken Bones | info icon 752 Total Company Reviews

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Accepting new clients

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 444139

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Bond Turner Limited |

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Bond Turner Limited Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
92%
Success
Rate
92%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.6/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Bond Turner Limited are accredited by

Clinical Negligence accreditation awarded to Bond Turner Limited
Trading names:
Been Let Down

Description

We are a niche, multi-disciplinary law firm specialising in Complex Claims, Professional and Clinical Negligence, Personal Injury, Historic Physical & Psychiatric Abuse, Credit Hire and Road Traffic Accidents.

Rankings by area of expertise

The rankings below show the areas of expertise that Bond Turner Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Bond Turner Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Bond Turner Limited are accredited by

Clinical Negligence accreditation awarded to Bond Turner Limited
Trading names:
Been Let Down

Description

We are a niche, multi-disciplinary law firm specialising in Complex Claims, Professional and Clinical Negligence, Personal Injury, Historic Physical & Psychiatric Abuse, Credit Hire and Road Traffic Accidents.

Rankings by area of expertise

The rankings below show the areas of expertise that Bond Turner Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Bond Turner Limited

Meet the team of Bond Turner Limited

Contact & Locations - Bond Turner Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Reviews

4.7 /5 24 Reviews
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Clients say

What clients say about Bond Turner Limited

The firm specialises in personal injury, road traffic, housing disrepair and court representation, with strong expertise in handling accident and clinical negligence claims. Clients praise clear, professional case management, thoroughness and effective outcomes. Valued soft skills include excellent communication, responsiveness, empathy, patience and reassurance in stressful situations, plus practical support at court and a client‑focused, approachable manner that makes complex legal processes easier to understand.

professional service
clear communication
supportive staff
responsive team
court support
attention to detail
efficient handling
compassionate approach
reliable representation
successful outcomes

ReviewSolicitors Review List

Profile image of Gary

Gary

Clinical Negligence

Very Professional Clinical Negligence Team

I have had a longstanding complaint with the NHS over an operation I had on my foot, it needed surgery again to correct what the NHS had done. Right from the start Sarm was determined that this case was going to win. As others has said about Sarm, he is very approachable, didnt care about emails you sent and he was always very quick to come back to me, to answer any query I had. Even after the first denial of liability from the NHS, Sarm persisted and eventually won my case without it going to court and he even negotiated with them to get a higher settlement. I would not hesitate to recommend Bond Turner, but if you are lucky to get Sarm dealing with your case then you are even luckier.

Solicitors tagged in
this review

A representative from Bond Turner responded to this review

Hi Gary, Thank you so much for your review, the positive feedback mean a lot to us. It was our pleasure to provide you with a great service and a wonderfully satisfying outcome. Sarm is such a valuable asset to our team and we will certainly share your kind words with him, along with his team leader, John, who will ensure he receives the recognition he deserves. We thank you for placing your trust in Bond Turner and we wish you all the very best. Kind regards Simon Murphy Bond Turner

0
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sean

Negligence claim

Helen Neville handled this claim with great professionalism and kindness. Helen kept us updated throughout the process and was extremely helpful, prompt and reliable. All the staff involved we so friendly and approachable and nothing was to much trouble when we needed guidance. We would have no hesitation in recommending Helen and her team to others in similar situations.

1
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Clare

Clinical Negligence

Excellent service of clinical Negligence claim

Helen Neville has been excellent from the start to end of my recent case. I am very grateful for her taking the time to speak with me, educate and advise me. She has been supportive when I have needed encouragement and remained professional throughout. I went through a bad medical experience and working with Helen on this case has helped me work through my personal issues. I am grateful for your empathy and kindness. I would also like to thank Ying Tang (Paralegal) who has been very patient with me, particularly when I was upset. She too has been professional and respectful throughout. Both, have been friendly and work collaboratively together and make an excellent team. I was kept up to date regularly and they were always very responsive to calls and emails. Thank you Clare

A representative from Bond Turner responded to this review

Hi Clare, thank you for your review and comments. We are glad to hear that Helen , Ying and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.

0
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nick

Clinical Negligence

Bond Turner

Helen Neville from Bond Turner was brilliant..she handled my claim professionally and was very helpfull all the way through my case which took quite a while to be settled..overall i was delighted with the outcome and with Bond Turner aswell.. Date of experience: 08 February 2024

2
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John

Clinical Negligence

Complex Process - Excellent Result!!

The service & advice given by Sarm and his support Senior Partner Supervisor & Team was great!! Bond Turner assisted my family to make a successful Clinical Negligence claim against a mega size NHS Trust - a real "David & Goliath" scenario!! (The Trust denied ANY liability!!) My late mother died in her hospital bed after a 5 week stay "bed blocked" over a Christmas period - when she could have been sent home and may possibly be still with us today? This reflected a "woeful" systemic medical model - where all elderly patients were posted out across the general hospital wards ie as "bed n breakfast" guests - without the specialist elder care services needed? My mum developed a "pressure sore" - which nobody told us about and died of "Hospital acquired pneumonia" From a "NO Liability" initial position Bond Turner eventually professionally guided us through the many complicated steps of our claim against the Trust and they eventually accepted part of our complaints and paid out "damages with no admittance of Clinical Negligence!!" This took 2 years to achieve - largely due to giving the Trust many months of "time to investigate & respond!!" Sarm reassured us throughout we had a valid claim and would succeed eventually? He was extremely helpful , responsive , patient and courteous throughout and I would wholeheartedly recommend him and Bond Turner to my friends and family. John Place

Solicitors tagged in
this review

A representative from Bond Turner responded to this review

Dear John, thank you for your kind review and your comments. It is great to hear that Sarm and the Clinical Negligence team at Bond Turner were able to support you through your legal case and we are delighted that you were satisfied with the service we delivered.

0
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Other Reviews

Profile image of Ben Monksummers

Ben Monksummers

Personal Injury

Ben

I couldn't fault the service. As a solicitor myself and a partner of another firm, practicing in a different field of law, the work undertaken on my personal injury claim was excellent. People often complain about the delays. Unfortunately that is the nature of our court system, the legal process and insurance companies taking every day and delay possible. As lawyers we cannot do anything about that and it is incredibly frustrating. Yes it took a long time, nearly a year, but that is the fault of the system and the other side. Bond Turner were always approachable and provided an excellent service and result.

Hi Ben, Thank you so much for taking the time to leave us a review. It means a lot to receive a compliment from a fellow professional and it is wonderful to work with someone who understands not everything in the system is within our control. We will certainly share your kind words with the rest of our team who will be thrilled to read your great feedback. We thank you for choosing Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Daniel Sokolowski

Personal Injury

Daniel

Exceptional knowledge and handled my case with immense professionalism". "A fantastic and thorough service from start to finish. Always available to answer questions and explained everything in simple terms. Extremely supportive, compassionate, and listened to every detail. I cannot thank you enough for all your hard work, compassion, and expertise. You really went above and beyond for me, special huge thank you for James Tomlinson and Caitlin, thank you guys so much.

Legal experts tagged in
this review

Hi Daniel, Thank you so much for your wonderful review. It was our pleasure to provide you with such great support from James and Caitlin, they are both valuable assets to our team. We are so pleased you found their assistance helpful and we will certainly share your kind words with them, along with the rest of our team. We thank you for placing your trust in Bond Turner to handle your claim and we wish you all the very best. Kind regards Simon Murphy Bond Turner

0
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Profile image of nicola williams

nicola williams

nicola

I had excellent experience with this company very helpful with my claim

Hi Nicola, Thank you so much for taking the time to leave us a review, the positive feedback means a lot to us. It was our pleasure to provide you with an excellent experience and your kind words will certainly be shared with the rest of our team who will be delighted to read your review. We thank you for choosing Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance. Kind regards Simon Murphy Bond Turner

0
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Shahanul

Clinical Negligence

Shahanul

This is my 4th time with bond turner,they're so reliable,quick responding,easy to deal with...I went to another solicitor for my claim,he just wasted my 1year then said i have to pay for the claim,then i went to Bond Turner,i am 100% satisfy with them...as you can see this is the 4th time i am with them.....thanks to Bond Turner for making my claim easy..

A representative from Bond Turner responded to this review

Hi Shahanul, Thank you so much for your 5-star review, the positive feedback means a lot to us. We are very pleased to be working with you again and we really appreciate your recommendation. Please don't hesitate to reach out to us any time you require assistance. Kind regards Simon Murphy Bond Turner

0
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Dave

Dave

Having read many reviews on Bond Turner, I had mixed feelings going into a medical negligence claim with them 2 years ago, some positive, but also some quite negative, so I didn't really know what to expect? However, from the beginning, I was put in touch with Sarm, who worked with me to attain all relevant information, he was there every step of the way, always approachable & prompt in answering my emails & calls. He has an air of quiet confidence about him & keeps a high level of communication going, which is essential in such cases. If you go into a medical negligence claim, thinking its gonna be plain sailing? your gonna be very mistaken, its a long hard slog & can actually be detrimental to your mental well being, depending on the circumstances of your case. 2 years of frustration & anguish, resulted in many outbursts along the way, but my near meltdowns didn't phase Sarm However, always a true professional, always supportive, he helped me stay positive & look at the bigger picture. Did I get the figure I wanted? No, but that wasn't down to Bond Turner, that was down to our wonderful government's law changes & red tape. What I did get, was figure that helped me start again & more importantly I got Justice & closure. I would highly recommend Bond Turner & if your really lucky, you might just get Sarm, he's the man 🙏🙏🙏

Solicitors tagged in
this review

Bond Turner

Hi Dave, hank you for your review and comments. We are glad to hear that Sarm and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.

0
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Reviews

4.8 /5 752 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Bond Turner Limited

The firm specialises in personal injury, road traffic, housing disrepair and court representation, with strong expertise in handling accident and clinical negligence claims. Clients praise clear, professional case management, thoroughness and effective outcomes. Valued soft skills include excellent communication, responsiveness, empathy, patience and reassurance in stressful situations, plus practical support at court and a client‑focused, approachable manner that makes complex legal processes easier to understand.

professional service
clear communication
supportive staff
responsive team
court support
attention to detail
efficient handling
compassionate approach
reliable representation
successful outcomes

ReviewSolicitors Review List

Profile image of Gary

Gary

Clinical Negligence

Very Professional Clinical Negligence Team

I have had a longstanding complaint with the NHS over an operation I had on my foot, it needed surgery again to correct what the NHS had done. Right from the start Sarm was determined that this case was going to win. As others has said about Sarm, he is very approachable, didnt care about emails you sent and he was always very quick to come back to me, to answer any query I had. Even after the first denial of liability from the NHS, Sarm persisted and eventually won my case without it going to court and he even negotiated with them to get a higher settlement. I would not hesitate to recommend Bond Turner, but if you are lucky to get Sarm dealing with your case then you are even luckier.

Solicitors tagged in
this review

A representative from Bond Turner responded to this review

Hi Gary, Thank you so much for your review, the positive feedback mean a lot to us. It was our pleasure to provide you with a great service and a wonderfully satisfying outcome. Sarm is such a valuable asset to our team and we will certainly share your kind words with him, along with his team leader, John, who will ensure he receives the recognition he deserves. We thank you for placing your trust in Bond Turner and we wish you all the very best. Kind regards Simon Murphy Bond Turner

0
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Profile image of Mhamed

Mhamed

Personal Injury

Thank you Angelos for your help

I would like to thank Angelos for his help he has handled my case for the last year or so much faster and helpful than the previous fee earner .

Legal experts tagged in
this review

A representative from Bond Turner responded to this review

Hi Mhamed, Thank you so much for leaving us a 5-star review, we really appreciate it. We are so pleased to hear you found our Angelos' service helpful and we will certainly share your kind words with him, along with the rest of our team, who will be delighted to read your wonderful feedback. We thank you for placing your trust in Bond Turner and please do not hesitate to reach out to us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Marina Evans

Personal Injury

Thanks to Ian A & Bond Turner!

I had a really positive experience with Ian A during what had been quite a long process leading up to my court date. Although the claim itself had been ongoing for some time, everything in the lead up to the hearing was handled very smoothly by Bond Turner. Transport to court was arranged for me, which took a lot of pressure off the day and made the whole experience much more straightforward. When I arrived at the County Court, I was met by Ian, who had been appointed to support me throughout the day. My barrister handled the legal arguments and was equally impressive in how he handled me but Ian stayed with me the entire time to make sure I understood what was happening and felt comfortable with the process. Before the hearing he took the time to go through the paperwork with me and explain how everything would work. Court can be quite intimidating, especially if you’ve never been through it before, but he was calm, reassuring and very clear in the way he explained things. That really helped settle my nerves and made me feel confident going into the hearing. I also had my baby with me on the day, which could have made things complicated, but Ian and the team were incredibly accommodating and understanding about that. They made sure I felt supported and never made me feel like it was a problem at all, which meant a lot. Ian was professional, kind and genuinely supportive throughout the whole experience. Having someone there whose role was simply to make sure I understood everything and felt comfortable made a huge difference. I’m very grateful for his help and would absolutely recommend Ian and the team at Bond Turner to anyone going through a similar situation. Happy to say I got the result I wanted thanks to them ☺️

A representative from Bond Turner responded to this review

Hi Marina, Thank you so much for taking the time to leave us a 5-star review, the positive feedback means a lot to us. It was our pleasure to provide you with such great support during your claim. We appreciate a court attendance can be a daunting experience and it is our goal to make the process as easy as possible for our clients. It means a lot to hear Ian provided you with such excellent assistance and we will certainly share your kind words with him, along with the rest of the team, who will be delighted to read such wonderful feedback. We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Profile image of Paula Linskill

Paula Linskill

Traffic Accident

I used Bond Turner Solicitors following an accident I was involved in. I was very happy with the service they provided me. I was given everything I needed to win my case and I would highly recommend them to others. Thank you.

A representative from Bond Turner responded to this review

Hi Paula, Thank you so much for your 5-star review, we really appreciate it. It was our pleasure to provide you with an excellent experience and your wonderful feedback means a lot to us. We will certainly share your kind words with the rest of our team who will be delighted to read your review. We thank you for placing your trust in Bond Turner to handle your claim and please do not hesitate to reach out to us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Clive

Personal Injury

Traffic Accident

Bond Turner Solicitors helped me with my claim following a traffic accident. They were very helpful and professional and provided me with everything I needed. I would definitely use them again.

A representative from Bond Turner responded to this review

Hi Clive, Thank you for your 5-star review, we really appreciate it. It was our pleasure to provide you with an excellent service and we will share your kind feedback along with the rest of our team who will be delighted by your review. We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance. Kind regards Simon Murphy Bond Turner

0
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Other Reviews

Profile image of samayun thakur

samayun thakur

samayun

Very good service & quick response.

0
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Profile image of Sally Davis

Sally Davis

Sally

Bond Turner took on my case as a no win no fee against my local council for housing disrepair. They made it easier and less stressful . They took me through everything and kept me informed on a regular basis as to what what happening. Would definitely recommend these and would use again if need be.

0
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Profile image of Arif Islam

Arif Islam

Arif

I had a perfect experience, excellent. They give wonderful accommodation and was determined for me with their commitment. Everyone had kind and professional behaviour, and very good customer service.

A representative from Bond Turner responded to this review

Hi, Thank you so much for your review, we really appreciate the positive feedback. We are delighted to hear your experience with our firm was a positive one and we will certainly share your kind words with the rest of our team who will be very pleased to read your review. We thank you for placing your trust in Bond Turner to handle your claim and please don’t hesitate to contact us again if you ever require our services in the future. Kind regards Bond Turner

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Profile image of Sharron Eaton

Sharron Eaton

Sharron

You have done a good job helping me get the work done. I'm very satisfied with you and the work that's been done and what you have done for me so yes very satisfied thank you Sharron eaton

Thank you so much for your review, we really appreciate the positive feedback. We are delighted to hear your experience with our firm was a positive one and we will certainly share your kind words with the rest of our team. We thank you for placing your trust in Bond Turner to handle your claim and please don’t hesitate to contact us again if you ever require our services in the future. Kind regards Bond Turner

0
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Ignatius Perez

Personal Injury

Ignatius

I am very impressed with the service I received from Bond Turner. The outcome was as much I had hoped for. I was particularly impressed with how well the online communication was conducted with Eve Beddoes. Thank you Eve and Bond Turner. Ignatius Perez

Hi Ignatius, Thank you so much for taking the time to leave us a review. We are touched by your kind words for our colleague, Eve, she is a valuable asset to our firm. It was our pleasure to provide you with her excellent assistance and we will certainly share your wonderful feedback with the rest of our team. We thank you for placing your trust in Bond Turner to handle your claim and please don' t hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

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