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Bond Turner Limited

4.4 | 22 Reviews 22 Reviews | Unfair Loan Charges
752 Total Company Reviews info icon Unfair Loan Charges | info icon 752 Total Company Reviews Unfair Loan Charges | info icon 752 Total Company Reviews

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Accepting new clients

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 444139

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Bond Turner Limited |

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Bond Turner Limited Review Scores & Client Satisfaction Overview

4.4
Excellent
91%
Value for
Money
86%
Success
Rate
86%
Would
Recommend
Communication 4.4/5
Initial Impressions 4.7/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.5/5

Accreditations

Bond Turner Limited are accredited by

Clinical Negligence accreditation awarded to Bond Turner Limited
Trading names:
Been Let Down

Description

We are a niche, multi-disciplinary law firm specialising in Complex Claims, Professional and Clinical Negligence, Personal Injury, Historic Physical & Psychiatric Abuse, Credit Hire and Road Traffic Accidents.

Rankings by area of expertise

The rankings below show the areas of expertise that Bond Turner Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Bond Turner Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Bond Turner Limited are accredited by

Clinical Negligence accreditation awarded to Bond Turner Limited
Trading names:
Been Let Down

Description

We are a niche, multi-disciplinary law firm specialising in Complex Claims, Professional and Clinical Negligence, Personal Injury, Historic Physical & Psychiatric Abuse, Credit Hire and Road Traffic Accidents.

Rankings by area of expertise

The rankings below show the areas of expertise that Bond Turner Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Bond Turner Limited

Contact & Locations - Bond Turner Limited

Opening hours

Monday 09:00–17:00 (Open)
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Reviews

4.4 /5 22 Reviews
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Clients say

What clients say about Bond Turner Limited

The firm specialises in personal injury, road traffic, housing disrepair and court representation, with strong expertise in handling accident and clinical negligence claims. Clients praise clear, professional case management, thoroughness and effective outcomes. Valued soft skills include excellent communication, responsiveness, empathy, patience and reassurance in stressful situations, plus practical support at court and a client‑focused, approachable manner that makes complex legal processes easier to understand.

professional service
clear communication
supportive staff
responsive team
court support
attention to detail
efficient handling
compassionate approach
reliable representation
successful outcomes

ReviewSolicitors Review List

Profile image of Boban

Boban

Personal Injury

Good experience

Communication can be better. Initially 25% feet increased to 35% after hidden fees

A representative from Bond Turner responded to this review

Hi Boban, Thank you for your review. It is wonderful to hear you were pleased with your experience. Your feedback means a lot to us and we will certainly share your kind words with the rest of our team. We thank you for choosing Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our assistance in the future. Kind regards Simon Murphy Bond Turner

0
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Olivia

Housing & Property

Terrible and Deceitful Service!!!

- No real help given. - Misleading practices (informed financial compensation would be achieved and building works would be completed), thus to ensure my health would no longer be at stake - Bamboozled into believing that my disrepair would be addressed and compensation for the damage to my health and well-being - No form of help delivered, but just a conflict created between me and my housing provider, all because they felt the need to take all the money!! DO NOT TRIUST THEIR VERBAL CONTRACTS, even though they say one thing they want every penny... In essence, this legal firm are a bunch of parasites and money hungry and could not care to less about the problems you are experiencing in your home as they managed to achieve 100% of the compensation!!! AND TURNER ARE NOT TO BE TRUSTED!!!!

A representative from Bond Turner responded to this review

Hi Olivia, Thank you for your review. We are saddened to read your comments and that you feel our service did not meet your expectations. We fully appreciate the process may not be progressing as swiftly as you may have desired, but we can assure you our team are working hard in your favour to have the work on your home undertaken and bring your claim to a full and satisfying conclusion. We appreciate your patience during this time and we are here for you if you require any further assistance. Kind regards Simon Murphy Bond Turner

0
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Connor

Personal Injury

Absolutely disgusting service!

Absolutely shocking from the beginning have complained multiple times to get spun a load of well rehearsed bull basically which to my own stupidity give them chance after chance for them to take the again. Glad I've submitted the case for review by an alternative company now they may start taking it seriously when the money goes elsewhere. Nothing but games and lies, you'd have more chance winning the lottery than any of this lot returning a call or scheduling some firm of treatment against the recommendation of multiple medical reports bit hey what do I know I'm no 'expert' which tbh is laughable not convinced anyone here actually knows what they're doing. Also just been scheduled for court on our wedding anniversary which was a lovely surprise Bond Turner the gift that keeps on giving! *edit* In response to your robotic reply, which is the same on every negative review you receive there is absolutely no point in calling Joanne or chrissy or any of the other 'directors' as they don't take it seriously or care in the slightest I've left 30+ messages for them to call back and not once has anybody called back luckily I've started transferring the case elsewhere so your loss.

A representative from Bond Turner responded to this review

We do not recognise this client and so are unable to respond to their review.

4
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Paul Kundi

Verified
Personal Injury

Great Service

Kept it touch throughout my case by post and telephone. Great service.

0
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Yasmin Mather

Verified
Personal Injury

Brilliant service

Very helpful and Brilliant service throughout my claim.

0
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Other Reviews

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Liz

Liz

Brilliant solicitors always keeping me informed

Bond Turner

Hi Liz, thank you for your five star review. We are delighted that you were satisfied with the service we delivered.

0
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charlotte

charlotte

I used Andrew this year to assist me with a housing disrepair claim. From start to finish, he made the whole process completely stress free, i was constantly kept up to date with the progress, and thanks to his help we were successful. I would 100% reccommend Both Andrew and Bond turner

A representative from Bond Turner responded to this review

Hi Charlotte, thank you for your review and comments. We are glad to hear that Andrew and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.

0
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Abdul

Abdul

if above and beyond was an embodiment it would be this firm. in particular the angel on earth Tiffany Lewis. who helped us every step of the way and guided us step by step to help alleviate the nightmare we had with defective cavity wall insulation and neglect by pure legal. i would encourage anybody who is seeking legal support in fields they cover to get in touch and if possible to speak to Tiffany. we are forever indebted to Tiffany and could never repay her Undivided attention and help.

A representative from Bond Turner responded to this review

Hi Abdul, thank you for your review and comments. We are glad to hear that Tiffany and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.

0
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Ellie

Ellie

I first dealt with Elliot at bond turned which then changed to Olivia after a few months. Both have been fantastic, great with replies and made the whole process of my housing disrepair claim (which has been a very stressful situation) very easy and I cannot thank them enough!

A representative from Bond Turner responded to this review

Hi Ellie, thank you for your review and comments. We are glad to hear that Luke and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.

0
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Lauren

Housing & Property

Lauren

I used bond turner for a housing disrepair claim, they have been amazing from start to finish and I couldn’t fault them. Jennifer was lovely and communicated everything as soon as she knew what was going on I would 100% recommend them

A representative from Bond Turner responded to this review

Hi Lauren, thank you for your review and comments. We are glad to hear that Jennifer and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.

0
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Reviews

4.8 /5 752 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Bond Turner Limited

The firm specialises in personal injury, road traffic, housing disrepair and court representation, with strong expertise in handling accident and clinical negligence claims. Clients praise clear, professional case management, thoroughness and effective outcomes. Valued soft skills include excellent communication, responsiveness, empathy, patience and reassurance in stressful situations, plus practical support at court and a client‑focused, approachable manner that makes complex legal processes easier to understand.

professional service
clear communication
supportive staff
responsive team
court support
attention to detail
efficient handling
compassionate approach
reliable representation
successful outcomes

ReviewSolicitors Review List

Profile image of Gary

Gary

Clinical Negligence

Very Professional Clinical Negligence Team

I have had a longstanding complaint with the NHS over an operation I had on my foot, it needed surgery again to correct what the NHS had done. Right from the start Sarm was determined that this case was going to win. As others has said about Sarm, he is very approachable, didnt care about emails you sent and he was always very quick to come back to me, to answer any query I had. Even after the first denial of liability from the NHS, Sarm persisted and eventually won my case without it going to court and he even negotiated with them to get a higher settlement. I would not hesitate to recommend Bond Turner, but if you are lucky to get Sarm dealing with your case then you are even luckier.

Solicitors tagged in
this review

A representative from Bond Turner responded to this review

Hi Gary, Thank you so much for your review, the positive feedback mean a lot to us. It was our pleasure to provide you with a great service and a wonderfully satisfying outcome. Sarm is such a valuable asset to our team and we will certainly share your kind words with him, along with his team leader, John, who will ensure he receives the recognition he deserves. We thank you for placing your trust in Bond Turner and we wish you all the very best. Kind regards Simon Murphy Bond Turner

0
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Mhamed

Personal Injury

Thank you Angelos for your help

I would like to thank Angelos for his help he has handled my case for the last year or so much faster and helpful than the previous fee earner .

Legal experts tagged in
this review

A representative from Bond Turner responded to this review

Hi Mhamed, Thank you so much for leaving us a 5-star review, we really appreciate it. We are so pleased to hear you found our Angelos' service helpful and we will certainly share your kind words with him, along with the rest of our team, who will be delighted to read your wonderful feedback. We thank you for placing your trust in Bond Turner and please do not hesitate to reach out to us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Marina Evans

Personal Injury

Thanks to Ian A & Bond Turner!

I had a really positive experience with Ian A during what had been quite a long process leading up to my court date. Although the claim itself had been ongoing for some time, everything in the lead up to the hearing was handled very smoothly by Bond Turner. Transport to court was arranged for me, which took a lot of pressure off the day and made the whole experience much more straightforward. When I arrived at the County Court, I was met by Ian, who had been appointed to support me throughout the day. My barrister handled the legal arguments and was equally impressive in how he handled me but Ian stayed with me the entire time to make sure I understood what was happening and felt comfortable with the process. Before the hearing he took the time to go through the paperwork with me and explain how everything would work. Court can be quite intimidating, especially if you’ve never been through it before, but he was calm, reassuring and very clear in the way he explained things. That really helped settle my nerves and made me feel confident going into the hearing. I also had my baby with me on the day, which could have made things complicated, but Ian and the team were incredibly accommodating and understanding about that. They made sure I felt supported and never made me feel like it was a problem at all, which meant a lot. Ian was professional, kind and genuinely supportive throughout the whole experience. Having someone there whose role was simply to make sure I understood everything and felt comfortable made a huge difference. I’m very grateful for his help and would absolutely recommend Ian and the team at Bond Turner to anyone going through a similar situation. Happy to say I got the result I wanted thanks to them ☺️

A representative from Bond Turner responded to this review

Hi Marina, Thank you so much for taking the time to leave us a 5-star review, the positive feedback means a lot to us. It was our pleasure to provide you with such great support during your claim. We appreciate a court attendance can be a daunting experience and it is our goal to make the process as easy as possible for our clients. It means a lot to hear Ian provided you with such excellent assistance and we will certainly share your kind words with him, along with the rest of the team, who will be delighted to read such wonderful feedback. We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Paula Linskill

Traffic Accident

I used Bond Turner Solicitors following an accident I was involved in. I was very happy with the service they provided me. I was given everything I needed to win my case and I would highly recommend them to others. Thank you.

A representative from Bond Turner responded to this review

Hi Paula, Thank you so much for your 5-star review, we really appreciate it. It was our pleasure to provide you with an excellent experience and your wonderful feedback means a lot to us. We will certainly share your kind words with the rest of our team who will be delighted to read your review. We thank you for placing your trust in Bond Turner to handle your claim and please do not hesitate to reach out to us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Clive

Personal Injury

Traffic Accident

Bond Turner Solicitors helped me with my claim following a traffic accident. They were very helpful and professional and provided me with everything I needed. I would definitely use them again.

A representative from Bond Turner responded to this review

Hi Clive, Thank you for your 5-star review, we really appreciate it. It was our pleasure to provide you with an excellent service and we will share your kind feedback along with the rest of our team who will be delighted by your review. We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance. Kind regards Simon Murphy Bond Turner

0
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Other Reviews

Profile image of samayun thakur

samayun thakur

samayun

Very good service & quick response.

A representative from Bond Turner responded to this review

Thank you so much for your review, we really appreciate the positive feedback. We thank you for placing your trust in Bond Turner to handle your claim and please don’t hesitate to contact us again if you ever require our services in the future. Kind regards Bond Turner

0
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Sally Davis

Sally

Bond Turner took on my case as a no win no fee against my local council for housing disrepair. They made it easier and less stressful . They took me through everything and kept me informed on a regular basis as to what what happening. Would definitely recommend these and would use again if need be.

A representative from Bond Turner responded to this review

Thank you so much for your review, we really appreciate the positive feedback. We are delighted to hear your experience with our firm was a positive one and we will certainly share your kind words with the rest of our team who will be very pleased to read your review. We thank you for placing your trust in Bond Turner to handle your claim and please don’t hesitate to contact us again if you ever require our services in the future. Kind regards Bond Turner

0
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Profile image of Arif Islam

Arif Islam

Arif

I had a perfect experience, excellent. They give wonderful accommodation and was determined for me with their commitment. Everyone had kind and professional behaviour, and very good customer service.

A representative from Bond Turner responded to this review

Hi, Thank you so much for your review, we really appreciate the positive feedback. We are delighted to hear your experience with our firm was a positive one and we will certainly share your kind words with the rest of our team who will be very pleased to read your review. We thank you for placing your trust in Bond Turner to handle your claim and please don’t hesitate to contact us again if you ever require our services in the future. Kind regards Bond Turner

0
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Sharron Eaton

Sharron

You have done a good job helping me get the work done. I'm very satisfied with you and the work that's been done and what you have done for me so yes very satisfied thank you Sharron eaton

Thank you so much for your review, we really appreciate the positive feedback. We are delighted to hear your experience with our firm was a positive one and we will certainly share your kind words with the rest of our team. We thank you for placing your trust in Bond Turner to handle your claim and please don’t hesitate to contact us again if you ever require our services in the future. Kind regards Bond Turner

0
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Ignatius Perez

Personal Injury

Ignatius

I am very impressed with the service I received from Bond Turner. The outcome was as much I had hoped for. I was particularly impressed with how well the online communication was conducted with Eve Beddoes. Thank you Eve and Bond Turner. Ignatius Perez

Hi Ignatius, Thank you so much for taking the time to leave us a review. We are touched by your kind words for our colleague, Eve, she is a valuable asset to our firm. It was our pleasure to provide you with her excellent assistance and we will certainly share your wonderful feedback with the rest of our team. We thank you for placing your trust in Bond Turner to handle your claim and please don' t hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

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