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Bond Turner Limited

4.7 | 136 Reviews 136 Reviews | Accommodation
751 Total Company Reviews info icon Accommodation | info icon 751 Total Company Reviews Accommodation | info icon 751 Total Company Reviews

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Accepting new clients

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 444139

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Bond Turner Limited |

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Bond Turner Limited Review Scores & Client Satisfaction Overview

4.7
Excellent
95%
Value for
Money
12% above
national average
93%
Success
Rate
11% above
national average
93%
Would
Recommend
12% above
national average
Communication 4.7/5
Initial Impressions 4.8/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Bond Turner Limited are accredited by

Clinical Negligence accreditation awarded to Bond Turner Limited
Trading names:
Been Let Down

Description

We are a niche, multi-disciplinary law firm specialising in Complex Claims, Professional and Clinical Negligence, Personal Injury, Historic Physical & Psychiatric Abuse, Credit Hire and Road Traffic Accidents.

Rankings by area of expertise

The rankings below show the areas of expertise that Bond Turner Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Bond Turner Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Bond Turner Limited are accredited by

Clinical Negligence accreditation awarded to Bond Turner Limited
Trading names:
Been Let Down

Description

We are a niche, multi-disciplinary law firm specialising in Complex Claims, Professional and Clinical Negligence, Personal Injury, Historic Physical & Psychiatric Abuse, Credit Hire and Road Traffic Accidents.

Rankings by area of expertise

The rankings below show the areas of expertise that Bond Turner Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Bond Turner Limited

Meet the team of Bond Turner Limited

Contact & Locations - Bond Turner Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00 (Open)
Saturday (Closed)
Sunday (Closed)

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Reviews

4.7 /5 136 Reviews
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Review Source

Rating

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Clients say

What clients say about Bond Turner Limited

The firm specialises in personal injury, road traffic, housing disrepair and court representation, with strong expertise in handling accident and clinical negligence claims. Clients praise clear, professional case management, thoroughness and effective outcomes. Valued soft skills include excellent communication, responsiveness, empathy, patience and reassurance in stressful situations, plus practical support at court and a client‑focused, approachable manner that makes complex legal processes easier to understand.

professional service
clear communication
supportive staff
responsive team
court support
attention to detail
efficient handling
compassionate approach
reliable representation
successful outcomes

ReviewSolicitors Review List

Profile image of Olivia

Olivia

Housing & Property

Terrible and Deceitful Service!!!

- No real help given. - Misleading practices (informed financial compensation would be achieved and building works would be completed), thus to ensure my health would no longer be at stake - Bamboozled into believing that my disrepair would be addressed and compensation for the damage to my health and well-being - No form of help delivered, but just a conflict created between me and my housing provider, all because they felt the need to take all the money!! DO NOT TRIUST THEIR VERBAL CONTRACTS, even though they say one thing they want every penny... In essence, this legal firm are a bunch of parasites and money hungry and could not care to less about the problems you are experiencing in your home as they managed to achieve 100% of the compensation!!! AND TURNER ARE NOT TO BE TRUSTED!!!!

A representative from Bond Turner responded to this review

Hi Olivia, Thank you for your review. We are saddened to read your comments and that you feel our service did not meet your expectations. We fully appreciate the process may not be progressing as swiftly as you may have desired, but we can assure you our team are working hard in your favour to have the work on your home undertaken and bring your claim to a full and satisfying conclusion. We appreciate your patience during this time and we are here for you if you require any further assistance. Kind regards Simon Murphy Bond Turner

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Ulysses

Personal Injury

The best in the business

My name is Ulysses R. I’ve used this firm for several matters now, and they’ve never once disappointed. The team is professional, reliable, and consistently goes above and beyond to support me through every step of the process. Their communication is excellent, and I always feel confident that my case is in safe hands. Truly outstanding solicitors—thank you for all your hard work and dedication!

A representative from Bond Turner responded to this review

Hi Ulysses, Thank you so much for your 5-star review, we really appreciate the excellent feedback. It was our pleasure to provide you with a helpful assistance and it means a lot to us to know your experience was a positive one. We will certainly share your kind words with the rest of our team. We thank you for choosing Bond Turner and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

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Sher Khan

Personal Injury

Excellent Service and Support from Start to Finish

I had an excellent experience with Bond Turner Solicitors. From start to finish, the team was professional, supportive, and highly efficient. They kept me updated at every stage and made sure I fully understood each part of the process. Their communication was always clear and friendly, and I genuinely felt that my case was handled with care and attention. I’m very grateful for the hard work and dedication they showed throughout my journey. I would highly recommend Bond Turner to anyone seeking reliable and professional legal support they truly go above and beyond for their clients.

A representative from Bond Turner responded to this review

Hi, Thank you so much for taking the time to leave us a review. We pride ourselves on our excellent customer experience and it means a lot to us to know you found our service helpful. We will certainly share your kind words with the rest of our team and we would like to thank you for placing your trust in Bond Turner to handle your claim. Kind regards Simon Murphy Bond Turner

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The Rod Kay Nostalgia Show

Excellent Service

Professional, efficient, friendly service. It took some time for the complex case to be resolved but I was happy with the end result. I am glad that I instructed this firm. The support specialists that were required to achieve the result were equally as good. I would thoroughly recommend Bond Turner.

Bond Turner

Thank you! We’re glad our team could provide professional and friendly support throughout your case and achieve a positive outcome. Thanks so much for taking the time to leave your feedback!

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M

Brilliant service from Bond Turner.

Fantastic help from Bond Turner. Special mention to Mr Neil Murray my solicitor

Legal experts tagged in
this review

Bond Turner

Thank you for your feedback. We are delighted to hear that you received fantastic help from our team. We will be sure to pass on your special mention to Neil. Best regards, Bond Turner

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Other Reviews

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Victoria B

Victoria

My household was dealing with mould and a water leaked wall and im not going to lie they did help to fix it but person in charge of my case everytime i was would call its almost like hes half asleep and acts like he cant be bothered. They didnt fight for us to get the right compensation and after months they then gave us a check of £8 compensation after advertising that they were the best and could help people get hundreds from being neglected by their councils but they did fix my household repairs which im grateful for. But im very disappointed as we deserved a better compensation for living with mould and leaking walls. I wouldn’t recommend if you want to have real solicitors who will back your case. I WOULD NOT RECCOMEND!

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mark Teolis

mark

A quick free phone call for 5 mins give me clear legal advice regarding the steps I need to take. Many thanks

Hi Mark, Thank you so much for taking the time to leave us a review. It was our pleasure to provide you with the guidance you required and please don't hesitate to contact us again if you we can ever assist you in future. Kind regards Simon Murphy Bond Turner

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David Madeiras

Housing & Property

David

The service is great and garath is a great lawyer thankyou for everything

Legal experts tagged in
this review

Hi David, Thank you for leaving us a review, we really appreciate it. It is wonderful to hear you found Gareth's assistance helpful and we will certainly share your kind words with him, along with the rest of the team, who will be delighted to read your great feedback. We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance. Kind regards Simon Murphy Bond Turner

0
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Shukz Sheikh

Shukz

Bond turner has been amazing helping us with landlord we’ve had problem with for many many years! We are for ever greatful for their help

Hi, Thank you so much for leaving us a 5-star review, we really appreciate it. We are so pleased to hear you found our service helpful and we will certainly share your kind words with our team who will be delighted to read your wonderful feedback. We thank you for placing your trust in Bond Turner and please do not hesitate to reach out to us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Patel Akshay

Personal Injury

Patel

Bond Turner made a stressful situation much easier to deal with. Communication was great, staff were friendly and helpful, and my case was dealt with efficiently. Very happy with the outcome and service provided.

Hi, Thank you so much for leaving us a 5-star review, we really appreciate it. We are so pleased to hear you found our service helpful and we will certainly share your kind words with our team who will be delighted to read your wonderful feedback. We thank you for placing your trust in Bond Turner and please do not hesitate to reach out to us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Reviews

4.8 /5 751 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Bond Turner Limited

The firm specialises in personal injury, road traffic, housing disrepair and court representation, with strong expertise in handling accident and clinical negligence claims. Clients praise clear, professional case management, thoroughness and effective outcomes. Valued soft skills include excellent communication, responsiveness, empathy, patience and reassurance in stressful situations, plus practical support at court and a client‑focused, approachable manner that makes complex legal processes easier to understand.

professional service
clear communication
supportive staff
responsive team
court support
attention to detail
efficient handling
compassionate approach
reliable representation
successful outcomes

ReviewSolicitors Review List

Profile image of Gary

Gary

Clinical Negligence

Very Professional Clinical Negligence Team

I have had a longstanding complaint with the NHS over an operation I had on my foot, it needed surgery again to correct what the NHS had done. Right from the start Sarm was determined that this case was going to win. As others has said about Sarm, he is very approachable, didnt care about emails you sent and he was always very quick to come back to me, to answer any query I had. Even after the first denial of liability from the NHS, Sarm persisted and eventually won my case without it going to court and he even negotiated with them to get a higher settlement. I would not hesitate to recommend Bond Turner, but if you are lucky to get Sarm dealing with your case then you are even luckier.

Solicitors tagged in
this review

A representative from Bond Turner responded to this review

Hi Gary, Thank you so much for your review, the positive feedback mean a lot to us. It was our pleasure to provide you with a great service and a wonderfully satisfying outcome. Sarm is such a valuable asset to our team and we will certainly share your kind words with him, along with his team leader, John, who will ensure he receives the recognition he deserves. We thank you for placing your trust in Bond Turner and we wish you all the very best. Kind regards Simon Murphy Bond Turner

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Mhamed

Personal Injury

Thank you Angelos for your help

I would like to thank Angelos for his help he has handled my case for the last year or so much faster and helpful than the previous fee earner .

Legal experts tagged in
this review

A representative from Bond Turner responded to this review

Hi Mhamed, Thank you so much for leaving us a 5-star review, we really appreciate it. We are so pleased to hear you found our Angelos' service helpful and we will certainly share your kind words with him, along with the rest of our team, who will be delighted to read your wonderful feedback. We thank you for placing your trust in Bond Turner and please do not hesitate to reach out to us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Marina Evans

Personal Injury

Thanks to Ian A & Bond Turner!

I had a really positive experience with Ian A during what had been quite a long process leading up to my court date. Although the claim itself had been ongoing for some time, everything in the lead up to the hearing was handled very smoothly by Bond Turner. Transport to court was arranged for me, which took a lot of pressure off the day and made the whole experience much more straightforward. When I arrived at the County Court, I was met by Ian, who had been appointed to support me throughout the day. My barrister handled the legal arguments and was equally impressive in how he handled me but Ian stayed with me the entire time to make sure I understood what was happening and felt comfortable with the process. Before the hearing he took the time to go through the paperwork with me and explain how everything would work. Court can be quite intimidating, especially if you’ve never been through it before, but he was calm, reassuring and very clear in the way he explained things. That really helped settle my nerves and made me feel confident going into the hearing. I also had my baby with me on the day, which could have made things complicated, but Ian and the team were incredibly accommodating and understanding about that. They made sure I felt supported and never made me feel like it was a problem at all, which meant a lot. Ian was professional, kind and genuinely supportive throughout the whole experience. Having someone there whose role was simply to make sure I understood everything and felt comfortable made a huge difference. I’m very grateful for his help and would absolutely recommend Ian and the team at Bond Turner to anyone going through a similar situation. Happy to say I got the result I wanted thanks to them ☺️

A representative from Bond Turner responded to this review

Hi Marina, Thank you so much for taking the time to leave us a 5-star review, the positive feedback means a lot to us. It was our pleasure to provide you with such great support during your claim. We appreciate a court attendance can be a daunting experience and it is our goal to make the process as easy as possible for our clients. It means a lot to hear Ian provided you with such excellent assistance and we will certainly share your kind words with him, along with the rest of the team, who will be delighted to read such wonderful feedback. We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

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Paula Linskill

Traffic Accident

I used Bond Turner Solicitors following an accident I was involved in. I was very happy with the service they provided me. I was given everything I needed to win my case and I would highly recommend them to others. Thank you.

A representative from Bond Turner responded to this review

Hi Paula, Thank you so much for your 5-star review, we really appreciate it. It was our pleasure to provide you with an excellent experience and your wonderful feedback means a lot to us. We will certainly share your kind words with the rest of our team who will be delighted to read your review. We thank you for placing your trust in Bond Turner to handle your claim and please do not hesitate to reach out to us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

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Clive

Personal Injury

Traffic Accident

Bond Turner Solicitors helped me with my claim following a traffic accident. They were very helpful and professional and provided me with everything I needed. I would definitely use them again.

A representative from Bond Turner responded to this review

Hi Clive, Thank you for your 5-star review, we really appreciate it. It was our pleasure to provide you with an excellent service and we will share your kind feedback along with the rest of our team who will be delighted by your review. We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance. Kind regards Simon Murphy Bond Turner

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Other Reviews

Profile image of Arif Islam

Arif Islam

Arif

I had a perfect experience, excellent. They give wonderful accommodation and was determined for me with their commitment. Everyone had kind and professional behaviour, and very good customer service.

0
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Profile image of Victoria B

Victoria B

Victoria

My household was dealing with mould and a water leaked wall and im not going to lie they did help to fix it but person in charge of my case everytime i was would call its almost like hes half asleep and acts like he cant be bothered. They didnt fight for us to get the right compensation and after months they then gave us a check of £8 compensation after advertising that they were the best and could help people get hundreds from being neglected by their councils but they did fix my household repairs which im grateful for. But im very disappointed as we deserved a better compensation for living with mould and leaking walls. I wouldn’t recommend if you want to have real solicitors who will back your case. I WOULD NOT RECCOMEND!

0
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Profile image of Sharron Eaton

Sharron Eaton

Sharron

You have done a good job helping me get the work done. I'm very satisfied with you and the work that's been done and what you have done for me so yes very satisfied thank you Sharron eaton

Thank you so much for your review, we really appreciate the positive feedback. We are delighted to hear your experience with our firm was a positive one and we will certainly share your kind words with the rest of our team. We thank you for placing your trust in Bond Turner to handle your claim and please don’t hesitate to contact us again if you ever require our services in the future. Kind regards Bond Turner

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Ignatius Perez

Personal Injury

Ignatius

I am very impressed with the service I received from Bond Turner. The outcome was as much I had hoped for. I was particularly impressed with how well the online communication was conducted with Eve Beddoes. Thank you Eve and Bond Turner. Ignatius Perez

Hi Ignatius, Thank you so much for taking the time to leave us a review. We are touched by your kind words for our colleague, Eve, she is a valuable asset to our firm. It was our pleasure to provide you with her excellent assistance and we will certainly share your wonderful feedback with the rest of our team. We thank you for placing your trust in Bond Turner to handle your claim and please don' t hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

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Paulo Fragoso

Personal Injury

Paulo

Excellent work

Hi Paulo, Thank you so much for your 5-star review, we really appreciate it. It was a pleasure to provide you with an outstanding experience and we will certainly share your kind words with the rest of our team who will be delighted to read your review. We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

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