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Bond Turner Limited

4.9 | 672 Reviews 672 Reviews | Industrial Disease Claims
1,197 Total Company Reviews info icon Industrial Disease Claims | info icon 1,197 Total Company Reviews Industrial Disease Claims | info icon 1,197 Total Company Reviews

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Accepting new clients

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 444139

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Bond Turner Limited |
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Bond Turner Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
16% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Bond Turner Limited are accredited by

Clinical Negligence accreditation awarded to Bond Turner Limited
The Law Society accreditation awarded to Bond Turner Limited
Chambers UK Leading Firm 2026 accreditation awarded to Bond Turner Limited
Trading names:
• Been Let Down

Description

We are a niche, multi-disciplinary law firm specialising in Complex Claims, Professional and Clinical Negligence, Personal Injury, Historic Physical & Psychiatric Abuse, Credit Hire and Road Traffic Accidents.

Rankings by area of expertise

The rankings below show the areas of expertise that Bond Turner Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Bond Turner Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
15% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Bond Turner Limited are accredited by

Clinical Negligence accreditation awarded to Bond Turner Limited
The Law Society accreditation awarded to Bond Turner Limited
Chambers UK Leading Firm 2026 accreditation awarded to Bond Turner Limited
Trading names:
• Been Let Down

Description

We are a niche, multi-disciplinary law firm specialising in Complex Claims, Professional and Clinical Negligence, Personal Injury, Historic Physical & Psychiatric Abuse, Credit Hire and Road Traffic Accidents.

Rankings by area of expertise

The rankings below show the areas of expertise that Bond Turner Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Velo Performance

Velo Performance

Personal Injury

Velo

Great experience in what has been a very tough long drawn out case thanks to the other side. They guided me right through the process to conclusion. The time and patience Shabana took with me when I had questions and needed explanation of court proceeding was over and beyond what was expected.

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this review

Profile image of Jowahir Mahmud Khan

Jowahir Mahmud Khan

Personal Injury

Jowahir

I had a great experience with Bond Turner. They handled my accident claim professionally from start to finish, and thanks to their hard work, I received my full compensation. Their service was excellent, and every member of the team was friendly, respectful, and supportive throughout the process.

Legal experts tagged in
this review

Meet the team of Bond Turner Limited

Meet the team of Bond Turner Limited

Contact & Locations - Bond Turner Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Reviews

4.9 /5 672 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Bond Turner Limited

Clients praise the firm for expertise in personal injury, road traffic accidents, cycling and moped claims, housing disrepair, medical negligence and insurance matters. Reviews highlight strong legal knowledge, efficient case handling and successful outcomes, often with compensation secured quickly and smoothly. Clients particularly value the team’s clear communication, regular updates, professionalism, patience, empathy and reassuring support. The firm is also seen as approachable, responsive and thorough, making complex legal processes feel straightforward and less stressful throughout.

Professional service
Clear communication
Kept informed
Helpful staff
Supportive team
Quick response
Efficient handling
Clear advice
Patient understanding
Excellent outcome

ReviewSolicitors Review List

Profile image of Mat

Mat

Personal Injury

Highly recommend Bond Turner

I had a motorcycle accident leaving me with a catastrophic injury. I immediately contacted Bond Turner solicitors and they came out to visit me as soon as I got home from hospital. Jonathan and Caitlin instantly put me at ease when I met them. They were very friendly and easy to talk to. They listened to everything I had to say throughout my entire experience and gave me professional, honest advice. I was not expecting the amount of updates I have had throughout my journey and I have not had to chase them for answers/information once. The communication from both of them has been fantastic. Jonathan and Caitlin have supported me throughout and have gotten me the best possible outcome with as little stress as possible. I will be forever grateful and I cannot recommend them enough.

Legal experts tagged in
this review

A representative from Bond Turner responded to this review

Hi Mat, Thank you so much for taking the time to share your experience with us. We are thrilled to hear you found Jonathan and Caitlin's assistance helpful; they make a wonderful team and are such a valuable asset to our firm. It was our pleasure to provide you with their service during what must have been a difficult time, and we will certainly share your kind words with them, along with their team leader, James, who will ensure they receive the recognition they deserve. We thank you for placing your trust in Bond Turner to handle your claim and we wish you all the very best. Kind regards Simon Murphy Bond Turner

0
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Robert Jacks

Personal Injury

Miss and Hit

I've had a personal injury case dealt with by Bond Turner. As with all things like this it's going to take time and the ideal is for the solicitors to deal with it in a timely, efficient, clear and sympathetically. This matter was dealt with by three handlers, the first one was adequate, the second one poor and the final one for the majority of the case was Samuel Johnson who I think was exemplary. I don't like giving bad reviews really but the second handler was unsypmathetic, pushy and basically didn't progress the case on my behalf and seemed a law to himself. In comparison, once he left I had a call with Samuel and a barrister soon after and from there things have proceeded in a diligent and professional matter and I have no complaints.

Solicitors tagged in
this review

A representative from Bond Turner responded to this review

Hi Robert, Thank you for your review, the positive feedback means a lot to us. We are so pleased to hear you found Samuel's assistance helpful and we would like to thank you for keeping faith in us for the duration of your claim. We will certainly share your kind words with Samuel and we hope you will be very pleased with the settlement our team secured for you. We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again should you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Profile image of anonymous

anonymous

Personal Injury

Amazing!!

Real professionals, keeping me informed throught everything, fast efficient & very understanding, fantastic advice. No pressure at all with anything. Chloe was also a great helpz a real asset to the company. A cut above the rest. I would ofcourse 100% recommend. Thank you.

Legal experts tagged in
this review

A representative from Bond Turner responded to this review

Hi, Thank you so much for your review, the positive feedback means a lot to us. It was our pleasure to provide you with such a wonderful experience with our firm and we will certainly share your kind words with Angelos and Chloe, along with their team leader, who will ensure they receive the recognition they deserve. We thank you for placing your trust in Bond Turner and please do not hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Profile image of anonymous

anonymous

Personal Injury

Cycling accident

I was involved in a Cycling accident, to which a car pulled out and hit me side on .

Legal experts tagged in
this review

A representative from Bond Turner responded to this review

Hi, Thank you so much for leaving a review, the positive feedback means a lot to us. It has been our pleasure to assist you and provide you with an excellent service. And we will share your kind words with the rest of our team who will be delighted to read your review. We thank you for choosing Bond Turner and please do not hesitate to contact us again if you ever require further assistance. Kind regards Simon Murphy Bond Turner

0
Collected on: ReviewSolicitor collection source logo
Profile image of Jeff Morgan

Jeff Morgan

Personal Injury

Bond Turner successfully handled my personal injury claim

Bond Turner handled my personal injury case after being knocked off of my bike by a motorist. They handled the whole process from start to finish in a professional and ethical manner, keeping me informed at all stages of the claim. They clearly explained the legal steps being taken at each stage. They challenged the motorists insurance company who were undervaluing my injuries which resulted in my case going to court. The Bond Turner barrister represented me and successfully won the case resulting in an increased compensation payout. I wouldn't hesitate to recommend Bond Turner in the future based on the stress free handling of my personal injury accident.

A representative from Bond Turner responded to this review

Hi Jeff, Thank you so much for your 5-star review, we really appreciate it. It was our pleasure to fight your corner and provide you with a satisfying outcome. We love to hear from our contented clients and we will certainly share your kind words with the rest of our team who will be thrilled to read your excellent review. We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to reach out to us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Other Reviews

Profile image of Jasmail Sidhu

Jasmail Sidhu

Personal Injury

Jasmail

Excellent service 👍 thanks

Legal experts tagged in
this review

Hi Jasmail, Thank you so much for your 5-star rating, we really appreciate it. It was our pleasure to provide you with a helpful assistance and we will share your review with the rest of the team who will be delighted by the feedback. We thank you for choosing Bond Turner and please do not hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Profile image of Martynas Ignatavicius (marciux)

Martynas Ignatavicius (marciux)

Personal Injury

Martynas

I believe it's been 3rd time using their services, every time everything was exceptional, no issues. Thanks guys 🤜🤛

Legal experts tagged in
this review

Hi Martynas, Thank you so much for your 5-star rating, we really appreciate it. It was our pleasure to provide you with a helpful assistance and we will share your review with the rest of the team who will be delighted by the feedback. We thank you for choosing Bond Turner and please do not hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Profile image of Chris Butler

Chris Butler

Personal Injury

Chris

James Tomlinson and team were always at hand for advice and guidance. Thanks for a great outcome. Chris

Legal experts tagged in
this review

Hi Chris, Thank you so much for your 5-star review, the positive feedback means a lot to us. It was a pleasure to provide you with such excellent assistance from James and the team, and we will certainly share your kind words with them. We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again should you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Profile image of Waleed Mustafa

Waleed Mustafa

Personal Injury

Waleed

Bond Turner team was extremely professional, helpful, and supportive throughout my accident claim. They handled my case legally and professionally and guided me through the whole process. I am very happy with their service and would highly recommend them to anyone.

Legal experts tagged in
this review

Hi Waleed, Thank you so much for taking the time to share your experience. It was our pleasure to assist you and we are so pleased to hear you found our service both helpful and professional. Your kind words will certainly be shared with the rest of our team who will be delighted to read your wonderful feedback. We thank you for choosing Bond Turner and please do not hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Profile image of Robert Taylor

Robert Taylor

Personal Injury

Robert

1st class company hassle free excellent service from start to finish

Legal experts tagged in
this review

Hi Robert, Thank you so much for taking the time to share your experience with us. The positive feedback means a lot to us and we will be sure to share your kind words with the rest of our team. We thank you for choosing Bond Turner and please do not hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Reviews

4.9 /5 1197 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Bond Turner Limited

Clients praise the firm for expertise in personal injury, road traffic accidents, cycling and moped claims, housing disrepair, medical negligence and insurance matters. Reviews highlight strong legal knowledge, efficient case handling and successful outcomes, often with compensation secured quickly and smoothly. Clients particularly value the team’s clear communication, regular updates, professionalism, patience, empathy and reassuring support. The firm is also seen as approachable, responsive and thorough, making complex legal processes feel straightforward and less stressful throughout.

Professional service
Clear communication
Kept informed
Helpful staff
Supportive team
Quick response
Efficient handling
Clear advice
Patient understanding
Excellent outcome

ReviewSolicitors Review List

Profile image of Mat

Mat

Personal Injury

Highly recommend Bond Turner

I had a motorcycle accident leaving me with a catastrophic injury. I immediately contacted Bond Turner solicitors and they came out to visit me as soon as I got home from hospital. Jonathan and Caitlin instantly put me at ease when I met them. They were very friendly and easy to talk to. They listened to everything I had to say throughout my entire experience and gave me professional, honest advice. I was not expecting the amount of updates I have had throughout my journey and I have not had to chase them for answers/information once. The communication from both of them has been fantastic. Jonathan and Caitlin have supported me throughout and have gotten me the best possible outcome with as little stress as possible. I will be forever grateful and I cannot recommend them enough.

Legal experts tagged in
this review

A representative from Bond Turner responded to this review

Hi Mat, Thank you so much for taking the time to share your experience with us. We are thrilled to hear you found Jonathan and Caitlin's assistance helpful; they make a wonderful team and are such a valuable asset to our firm. It was our pleasure to provide you with their service during what must have been a difficult time, and we will certainly share your kind words with them, along with their team leader, James, who will ensure they receive the recognition they deserve. We thank you for placing your trust in Bond Turner to handle your claim and we wish you all the very best. Kind regards Simon Murphy Bond Turner

0
Collected on: ReviewSolicitor collection source logo
Profile image of Robert Jacks

Robert Jacks

Personal Injury

Miss and Hit

I've had a personal injury case dealt with by Bond Turner. As with all things like this it's going to take time and the ideal is for the solicitors to deal with it in a timely, efficient, clear and sympathetically. This matter was dealt with by three handlers, the first one was adequate, the second one poor and the final one for the majority of the case was Samuel Johnson who I think was exemplary. I don't like giving bad reviews really but the second handler was unsypmathetic, pushy and basically didn't progress the case on my behalf and seemed a law to himself. In comparison, once he left I had a call with Samuel and a barrister soon after and from there things have proceeded in a diligent and professional matter and I have no complaints.

Solicitors tagged in
this review

A representative from Bond Turner responded to this review

Hi Robert, Thank you for your review, the positive feedback means a lot to us. We are so pleased to hear you found Samuel's assistance helpful and we would like to thank you for keeping faith in us for the duration of your claim. We will certainly share your kind words with Samuel and we hope you will be very pleased with the settlement our team secured for you. We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again should you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
Collected on: ReviewSolicitor collection source logo
Profile image of I A I

I A I

bad service

they promise to call back and never do this is one of the attitudes.

Legal experts tagged in
this review

A representative from Bond Turner responded to this review

Hi, We are saddened to see you left us a negative review and would very much like to investigate this matter. We are unable to identify you by your username so we have requested further information via the Review Solicitors site. Alternatively, could you please email us at customerexperience@bondturner.com with your name and case reference and we can make sure someone contacts you. Kind regards Simon Murphy Bond Turner

0
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Profile image of anonymous

anonymous

Personal Injury

Amazing!!

Real professionals, keeping me informed throught everything, fast efficient & very understanding, fantastic advice. No pressure at all with anything. Chloe was also a great helpz a real asset to the company. A cut above the rest. I would ofcourse 100% recommend. Thank you.

Legal experts tagged in
this review

A representative from Bond Turner responded to this review

Hi, Thank you so much for your review, the positive feedback means a lot to us. It was our pleasure to provide you with such a wonderful experience with our firm and we will certainly share your kind words with Angelos and Chloe, along with their team leader, who will ensure they receive the recognition they deserve. We thank you for placing your trust in Bond Turner and please do not hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Personal Injury

Cycling accident

I was involved in a Cycling accident, to which a car pulled out and hit me side on .

Legal experts tagged in
this review

A representative from Bond Turner responded to this review

Hi, Thank you so much for leaving a review, the positive feedback means a lot to us. It has been our pleasure to assist you and provide you with an excellent service. And we will share your kind words with the rest of our team who will be delighted to read your review. We thank you for choosing Bond Turner and please do not hesitate to contact us again if you ever require further assistance. Kind regards Simon Murphy Bond Turner

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Jasmail Sidhu

Jasmail Sidhu

Personal Injury

Jasmail

Excellent service 👍 thanks

Legal experts tagged in
this review

Hi Jasmail, Thank you so much for your 5-star rating, we really appreciate it. It was our pleasure to provide you with a helpful assistance and we will share your review with the rest of the team who will be delighted by the feedback. We thank you for choosing Bond Turner and please do not hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
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Profile image of Charlie Sherain-reed

Charlie Sherain-reed

Housing & Property

Charlie

⭐⭐⭐⭐⭐ I can’t thank Ellena at Bond & Turner enough for all her help and support with my case. She was professional, helpful, and provided excellent advice throughout. Her communication was fantastic, and she always kept me informed and followed everything through. I would highly recommend Ellena to anyone needing support with their case. Thank you for everything!

Legal experts tagged in
this review

Hi Charlie, Thank you so much for your 5-star rating and your kind words about our colleague, Ellena. It was our pleasure to provide you with Ellena's excellent assistance and we are so pleased to hear you had such a positive experience with her service. We will be sure to share your kind words with her, along with the rest of our team, who will be delighted to read your wonderful feedback. We thank you for choosing Bond Turner and please do not hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
Collected on: Google collection source logo
Profile image of Martynas Ignatavicius (marciux)

Martynas Ignatavicius (marciux)

Personal Injury

Martynas

I believe it's been 3rd time using their services, every time everything was exceptional, no issues. Thanks guys 🤜🤛

Legal experts tagged in
this review

Hi Martynas, Thank you so much for your 5-star rating, we really appreciate it. It was our pleasure to provide you with a helpful assistance and we will share your review with the rest of the team who will be delighted by the feedback. We thank you for choosing Bond Turner and please do not hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
Collected on: Google collection source logo
Profile image of Chris Butler

Chris Butler

Personal Injury

Chris

James Tomlinson and team were always at hand for advice and guidance. Thanks for a great outcome. Chris

Legal experts tagged in
this review

Hi Chris, Thank you so much for your 5-star review, the positive feedback means a lot to us. It was a pleasure to provide you with such excellent assistance from James and the team, and we will certainly share your kind words with them. We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again should you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
Collected on: Google collection source logo
Profile image of Waleed Mustafa

Waleed Mustafa

Personal Injury

Waleed

Bond Turner team was extremely professional, helpful, and supportive throughout my accident claim. They handled my case legally and professionally and guided me through the whole process. I am very happy with their service and would highly recommend them to anyone.

Legal experts tagged in
this review

Hi Waleed, Thank you so much for taking the time to share your experience. It was our pleasure to assist you and we are so pleased to hear you found our service both helpful and professional. Your kind words will certainly be shared with the rest of our team who will be delighted to read your wonderful feedback. We thank you for choosing Bond Turner and please do not hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Bond Turner

0
Collected on: Google collection source logo

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