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CEL Solicitors

4.9 | 1358 Reviews 1,358 Reviews | Pre-publication advice
17,337 Total Company Reviews info icon Pre-publication advice | info icon 17,337 Total Company Reviews Pre-publication advice | info icon 17,337 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors |
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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
18% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
19% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎

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Ray Bonehill

Consumer

Ray

I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau.

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Meet the team of CEL Solicitors

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30 (Open)
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 1358 Reviews
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Star rating
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Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in fraud, scam recovery, investment claims and housing disrepair, with some also noting clear guidance on legal procedures and next steps. Reviews consistently highlight prompt responses, thorough case handling and practical advice. The firm is valued for its calm, patient and empathetic approach, with staff described as professional, polite, reassuring, attentive and non judgemental. Clients also appreciate clear explanations, good communication and a sense of being listened to and supported throughout stressful situations.

Very respectful
Clear explanations
Professional manner
Patient support
Friendly staff
Helpful guidance
Good communication
Empathetic approach
Quick response
Reassuring service

ReviewSolicitors Review List

Profile image of Andrew Piper

Andrew Piper

Verified
Consumer

Scam/fraud telephone enquiry

Had a telephone conversation about my case with John, he was professional, helpful and very understanding, the process was easy straightforward.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we really appreciate it.

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Anonymous

Verified
Consumer

Beverly

Beverly was very helpful explaining the process

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Five Elms

Verified
Consumer

Compassionate and helpful

I was very upset to realise I had lost so much money on what I believed was a good investment. Beverly was very compassionate and spent time going through all the steps regarding my claim. At the end of the conversation I felt better knowing I had a chance of recovering some of the funds..

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

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David F

Verified
Consumer

Much needed help

Excellent service by Paul Carson. Very informative, concise & understanding to what is a difficult & stressful situation.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

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Anonymous

Verified
Consumer

John O’Keefe

Really good explanation and good information and really good understanding of the problem

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we really appreciate it.

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Other Reviews

Profile image of Michael James Lawrence

Michael James Lawrence

Michael

I was told over the phone that they only deal with cases over £50k when litigation is involved and that crypto was different, it is not as it is still litigation, in many ways as motorcycles were unsafe there would most likely be greater legislation and regulations in place, I have been told no one will deal with my case, which seems very strange. I was also told by the call handler that they do not deal with criminal cases when the agreement they sent me said they do and would pass it onto a separate team, to me this seems very odd as it clearly says on the websites that they deal with all types of fraud and scams such as building, land, business and consumer litigation on a no win no fee basis. They said claims for crypto were lower below £3k, why would it be any different it is still fraud and scams and protected under probably greater legislation?, my case was no different as I had bought a motorcycle at a distance where the goods and services were misrepresented no different to a crypto scam, they said they would only deal with crypto where banks and the FCA have broken rules to charge them back which is not what the CEL website says, it says it covered all types of fraud and scams on a no win no fee basis, they would not look at my case. I really do not understand if dealing with crypto you have to add a disclaimer to say that you can loose all your money and I struggle to see how anyone could possibly regulate this, with my case it clearly is under Law for prohibit the sale of unsafe and unsatisfactory goods and services so for a legal firm to claim to be one of the best in the country that gets people’s money back from fraud and scams but only deals with crypto at lower levels and regulations seems very odd to me as they also said that no legal firm would take on my case because of these reasons.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback. We are sorry to hear that you are disappointed with your experience. As previously explained by our team, unfortunately, we are unable to assist with your particular case. Each enquiry is assessed individually to determine whether it falls within the scope of services we can provide. We appreciate your feedback and wish you all the best in finding the appropriate legal assistance for your matter.

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Andy Piper

Consumer

Andy

Spoke with John O’keefe about my case, very helpful professional and understanding and a straight forward process. Highly recommended.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

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Kate Bellis

Consumer

Kate

Really very good experience so far with CEL solicitors, in particular my case handler, Cameron Strassberg; He worked solidly on my behalf, he took time and care with my concerns, communicated clearly and did exactly what he said he would do and when, and kept me up to date at the appropriate points. I do not yet know the outcome of my case, but if there is anyone out there facing the same situation I was in, I would recommend CEL.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we will be sure to share your kind feedback.

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Mark Lewis

Consumer

Mark

Beverly was very helpful with explaining everything to me about the process.

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A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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Vikki Winfield

Consumer

Vikki

Paul Carson was professional and helpful

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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Reviews

4.9 /5 17337 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in fraud, scam recovery, investment claims and housing disrepair, with some also noting clear guidance on legal procedures and next steps. Reviews consistently highlight prompt responses, thorough case handling and practical advice. The firm is valued for its calm, patient and empathetic approach, with staff described as professional, polite, reassuring, attentive and non judgemental. Clients also appreciate clear explanations, good communication and a sense of being listened to and supported throughout stressful situations.

Very respectful
Clear explanations
Professional manner
Patient support
Friendly staff
Helpful guidance
Good communication
Empathetic approach
Quick response
Reassuring service

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Fraud Law

Scammer

Callum Williams listened to my story and was able to give advise.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

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Anonymous

Verified

Key points

Clear communication was across thoroughly

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Thank you for your feedback.

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Anonymous

Verified

Excellent service

My telephone call was dealt with by Beverly who was very polite and helpfull

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Beverly.

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PeterS

Verified

Scam recovery

A polite & helpful conversation with Callum Williams.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about Callum.

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JeffreyDay

Verified

Signing up experience.

I found that Paul Carson was exceptionally helpful and patient during the process of signing up to CEL Solicitors.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

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Other Reviews

Profile image of Peter Shingler

Peter Shingler

Peter

Dealt with Callum Williams of CEL Solicitors he was very polite & helpful to register my case

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about Callum, we will be sure to pass this on.

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joan cooke

joan

My experience with Chantell Twort is excellent, keeps us in the loop and explains everything to us. Not adverse to too many questions, and we always get an answer from her. Leslie Cooke

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we will be sure to share your kind words with the team.

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Emma Burrows

Emma

After a challenging three-year litigation case, we are so grateful for the support and expertise provided by the team. Laurence, Mason, Holly, and Jennifer were professional at all times and consistently reassured us during what was often a very stressful experience. Their dedication, attention to detail, and commitment to achieving the best possible outcome never wavered. We always felt that we were in safe hands and truly appreciated having them by our side throughout the entire journey. We would highly recommend them to anyone seeking knowledgeable, supportive, and professional solicitors.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback, we will be sure to pass your kind words to the team.

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jeffrey day

jeffrey

Paul Carson was exceptionally helpful with the process of signing up to CEL Solicitors. Highly recommended.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

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David Norman

David

Very good service all questions answered promptly. With Mr Paul Carson.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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