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CEL Solicitors

4.7 | 43 Reviews 43 Reviews | Title Issues
17,337 Total Company Reviews info icon Title Issues | info icon 17,337 Total Company Reviews Title Issues | info icon 17,337 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.7
Excellent
95%
Value for
Money
Value for money: 95%
95%
Success
Rate
Satisfied with outcome: 95%
95%
Would
Recommend
Would recommend to friends and family: 95%
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎

Legal experts tagged in
this review

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Ray Bonehill

Consumer

Ray

I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau.

Legal experts tagged in
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Meet the team of CEL Solicitors

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30 (Open)
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.7 /5 43 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in fraud, scam recovery, investment claims and housing disrepair, with some also noting clear guidance on legal procedures and next steps. Reviews consistently highlight prompt responses, thorough case handling and practical advice. The firm is valued for its calm, patient and empathetic approach, with staff described as professional, polite, reassuring, attentive and non judgemental. Clients also appreciate clear explanations, good communication and a sense of being listened to and supported throughout stressful situations.

Very respectful
Clear explanations
Professional manner
Patient support
Friendly staff
Helpful guidance
Good communication
Empathetic approach
Quick response
Reassuring service

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Housing & Property

Thanks paul carrson for all your help

Paul provided the support I needed when a landlord turned because I complained about lack of maintenance.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
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Rachel Farrell

Verified
Housing & Property

Amazing Communication

Fantastic communication, no hidden expectations, very friendly and a straight forward & easy to understand process - great customer service from Paul Carson

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

0
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Caroline

Verified

Justice for tenants

I am currently facing a vicious landlord who has allowed me to live in a slum for 11yrs. After successfully defeating her in court this week for her illegal possession order, I was finally free to now hold her responsible for how she has forced me to live. Today feeling incredibly nervous the fightback began I reached out to CEL and spoke to their operative Paul Carson, who acted with kindness (as I was very upset) patience and efficiency, he talked me through the processes and within 2 hours I felt confident and safe knowing this excellent firm will get me justice

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've faced, but we're pleased that Paul was able to provide the support, reassurance and guidance you needed during such a challenging time. We'll be sure to pass your kind words on to him. Thank you for placing your trust in CEL Solicitors, we look forward to supporting you throughout your claim.

0
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Gbolahan

Verified
Housing & Property

Deposit claim

CEL Solicitors helped me reclaim my rental deposit after my landlord was refusing to return it. The team was proactive, knowledgeable about tenancy deposit schemes, and very reassuring throughout. Great communication and a successful outcome - I’d use them again without hesitation. All thanks to Melissa Moulsdale.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback about Melissa, we will be sure to share your kind feedback with her.

0
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Jerome smikle

Verified
Housing & Property

Thanks to Beverly!

My experience was good with Beverly. Handled everything professionally and friendly! Highly recommend!

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Beverly.

0
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Other Reviews

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Michael Hollingworth

Housing & Property

Michael

Paul carrson supported at my lowest when my landlord turned on me after tripping and falling on his property

Legal experts tagged in
this review

Thank you for your great feedback.

0
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Caroline O'Shea

Caroline

I am currently facing a vicious landlord who has allowed me to live in a slum for 11yrs. After successfully defeating her in court this week for her illegal possession order, I was finally free to now hold her responsible for how she has forced me to live. Today feeling incredibly nervous the fightback began I reached out to CEL and spoke to their operative Paul Carson, who acted with kindness (as I was very upset) patience and efficiency, he talked me through the processes and within 2 hours I felt confident and safe knowing this excellent firm will get me justice

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've faced, but we're pleased that Paul was able to provide the support, reassurance and guidance you needed during such a challenging time. We'll be sure to pass your kind words on to him. Thank you for placing your trust in CEL Solicitors, we look forward to supporting you throughout your claim.

0
Collected on: Google collection source logo
Profile image of awosunle gbolahan

awosunle gbolahan

Housing & Property

awosunle

CEL Solicitors helped me reclaim my rental deposit after my landlord was refusing to return it. The team was proactive, knowledgeable about tenancy deposit schemes, and very reassuring throughout. Great communication and a successful outcome - I’d use them again without hesitation. All thanks to Melissa Moulsdale.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback about Melissa, we will be sure to share your kind feedback with her.

0
Collected on: Google collection source logo
Profile image of betty

betty

Housing & Property

betty

Beverly was brilliant with attention to detail and I was kept informed along the way as to what was happening next. Spot on with empathy as well as some of the facts when reporting your repair can be upsetting

0
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Klaudia

Housing & Property

Klaudia

My case was recommend to Paul Carson from CEL Solicitors, where I was told I will receive a proper help regarding compensation of my deposit not being protected by agency. Landlord was late with protecting my deposit by 73 days. Paul Carson is the person to go in this cases.

0
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Reviews

4.9 /5 17337 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in fraud, scam recovery, investment claims and housing disrepair, with some also noting clear guidance on legal procedures and next steps. Reviews consistently highlight prompt responses, thorough case handling and practical advice. The firm is valued for its calm, patient and empathetic approach, with staff described as professional, polite, reassuring, attentive and non judgemental. Clients also appreciate clear explanations, good communication and a sense of being listened to and supported throughout stressful situations.

Very respectful
Clear explanations
Professional manner
Patient support
Friendly staff
Helpful guidance
Good communication
Empathetic approach
Quick response
Reassuring service

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Fraud Law

Scammer

Callum Williams listened to my story and was able to give advise.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Profile image of Anonymous

Anonymous

Verified

Key points

Clear communication was across thoroughly

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Profile image of Anonymous

Anonymous

Verified

Excellent service

My telephone call was dealt with by Beverly who was very polite and helpfull

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Beverly.

0
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Profile image of PeterS

PeterS

Verified

Scam recovery

A polite & helpful conversation with Callum Williams.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about Callum.

0
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JeffreyDay

Verified

Signing up experience.

I found that Paul Carson was exceptionally helpful and patient during the process of signing up to CEL Solicitors.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
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Other Reviews

Profile image of Peter Shingler

Peter Shingler

Peter

Dealt with Callum Williams of CEL Solicitors he was very polite & helpful to register my case

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about Callum, we will be sure to pass this on.

0
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joan cooke

joan

My experience with Chantell Twort is excellent, keeps us in the loop and explains everything to us. Not adverse to too many questions, and we always get an answer from her. Leslie Cooke

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we will be sure to share your kind words with the team.

0
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Emma Burrows

Emma

After a challenging three-year litigation case, we are so grateful for the support and expertise provided by the team. Laurence, Mason, Holly, and Jennifer were professional at all times and consistently reassured us during what was often a very stressful experience. Their dedication, attention to detail, and commitment to achieving the best possible outcome never wavered. We always felt that we were in safe hands and truly appreciated having them by our side throughout the entire journey. We would highly recommend them to anyone seeking knowledgeable, supportive, and professional solicitors.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback, we will be sure to pass your kind words to the team.

0
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jeffrey day

jeffrey

Paul Carson was exceptionally helpful with the process of signing up to CEL Solicitors. Highly recommended.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Profile image of David Norman

David Norman

David

Very good service all questions answered promptly. With Mr Paul Carson.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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